Customer Service Data Entry

Kimberly Reeder

Houston, TX

***********@*****.*** - 832-***-****

WORK EXPERIENCE

Reporting Clerk

CompanionDx Reference Lab, LLC - Houston, TX - February 2015 to July 2015 Responsibilities:

The Final Report Clerk is responsible for printing, QC, and mail preparation of patient pharmacogenomics report, as well as other special projects as assigned. This position reports to the Reporting clerk superior and Accession ingredients and Final Reporting Manager. Accomplishments:

Printing reports daily from SLIMS

QC (Quality Control) patient Final Reports as outlined in SOP Prepare and fax patient reports to customer facility, if facility request report to be faxed maintain final report error log (weekly)

Make demographic correction for final

Answer phone and e-mail inquiries regarding Final Reporting status and mailing Assist with other duties designated by supervisor or administrative staff Ability to work in a fast-paced, production-driven environment Skills Utilized:

Daily comment reports by e-mail or in the slims system Leasing Specialist

HOUSTON HOUSING AUTHORITY - Houston, TX - March 2005 to July 2014 Responsibilities:

Customer service verification of all leasing packet that came into the office data entry for the leasing packet and set up for inspections,maintain contracts, files and request; Build key client relationships, consistently meet company deadlines, and overshadow inspection department; Follow proper protocol, and procedures with handling clients issues, interface with other department supervisors when needed in resolving clients payment issues, and provided training to other staff on this position; reviewed all landlord documents for completeness and accuracy of information including deed, TIN and other, completed daily data entry of tenancy documents received from landlords, and ensured tenancy documents were prepared for the inspection department daily; responded to requests for information from landlords and clients in person and over the telephone, thoroughly explained the program requirement forms, process, and others to landlord and clients, and maintained/tracked information regarding complaints, resolutions and interactions with landlords for upper management. Accomplishments:

Daily completion of leasing packets, data entry of all packet verification of the owners information, and kept a log of all the packets that came into the office Skills Utilized:

Telecommunication, customer service, data entry, filing, faxing, e-mail and leasing knowledge Data Entry Clerk

American Data Source - Houston, TX - May 1997 to February 1999 Responsibilities:

Data Entry for Funeral homes, customer service, telecommunication, filing and general clerk duties; facilitated clients highly confidential and personal information, and ensured client information was entered into online data management system; streamlined business processes to include tracking and logging of clients process, refunds, claims, invoice, payments and claims, and utilized telecommuting when communicating with clients. Accomplishments:

Completed all tasks in a timely manner while maintaining both computer and file accuracy along with quality customer service.

Skills Utilized:

Answering the phone, message taking, data entry, customer service Dispatching

FXI - Houston, TX - January 1995 to February 1997

Responsibilities:

Schedule and dispatch work, equipment, and service; arrange all service schedules, maintain files and records of customer's work request or services performed; charge expenses, inventory, and other dispatch information; manage assigned territory Accomplishments:

Communicated with over seventy-five customers on a daily basis, processing work orders, verifying employee work and time while utilizing a switchboard type system. Skills Utilized:

Telephone Etiquette, effective communication, ability to handle stressful situation, quality customer service EDUCATION

Diploma in Administrative Assistant / Receptionist/ Data Entry and Mail Clerk Texas School of Business - Houston, TX

1989 to 1990

Contact this candidate