Manager Customer Service

Joel Hollemans

**** ***** *** **.~Hudsonville, MI 49426

Cell Phone 616-***-****

E-Mail ***********@*******.***

S U M M A R Y

Assembly manager with over 20 years of manufacturing experience and solid leadership of production teams who challenges them to grow into self-directed business units and exceed company objectives. Strong ability to create a high-performance work environment based on integrity, respect for others, and professionalism.

W O R K H I S T O R Y

AMERICAN SEATING COMPANY Grand Rapids, MI 09/2010-11/2015

Manufacturing Area Manager

-Results and change-driven leader in a union workplace.

-Responsible for all metal fabrication, tube bending, and weld departments.

-Led latest change events which have resulted in 30% floor space reduction and

10% productivity increases in 6 months.

-Reduced shop order lead time over 25 % by implementing cross training, lean

process improvements, and in-sourcing critical-component jobs.

SHAPE CORPORATION Grand Haven, Michigan 09/2007-10/2009

Manufacturing Cell Lead/Production Supervisor

-Responsible for all business and customer measurables for 3 shift work cell within the international business unit roll forming and welding areas.

-Direct reports include manufacturing engineering, supervisors, roll form

experts, and over 50 associates.

-Focus on continuos improvements and corrective actions by using Lean manufacturing tools and cross functional teams.

-Point person for successful new product line launches in 2008 and 2009.

- Leader of 4C event which implemented over 100 improvement ideas in 2 days.

SMITHS AEROSPACE/GE AVIATION Grand Rapids, Michigan 01/2005-

08/2007

Manufacturing Group Supervisor/ Electronic Product Assembly Cell Lead

-Provide leadership and support for highly technical assembly department.

-Directs daily activities for labor( 20 persons), on-time delivery, quality improvement, and work flow and process issues. Ensures proper support personnel are engaged for root cause analysis and corrective action/follow-up.

-Maintain standards and processes set by government, military, and FAA for blueprint, process, quality and environmental requirements, and document control.

-Exceed all business objectives for company budgets and full potential.

-Use of Lean manufacturing tools to re-align product flow and department layout.

-Development of team and individuals for future business opportunities.

MAGNA-DONNELLY MIRRORS Grand Haven, Michigan 05/2003-11/2004

Group Leader/Production Supervisor

-Manage all operations of Injection molding department and assembly on 3RD shift

-Ensure production meets the customer needs in areas of cost, quality, and delivery

-Use of continuous improvement methods to improve product flow, ergonomics, and standardized work reducing scrap by over 30%.

-Point person for plant and cross-functional team communications.

ROCKFORD CORPORATION Grand Rapids, Michigan 04/2001-02/2003

Production Supervisor/Senior Team Leader

-Direct all day shift production on 8 assembly cells and 3 internal process areas.

-Manage and direct 9 team leaders and over 50 production associates.

-Point person for product launches and continuous improvements in scrap reduction, material flow, time study, and line re-balancing.

-Development of business plan and initiatives for department.

-Coordinate a multi-function team to complete projects on schedule.

-Creative use of company policies and resources to transform a work culture.

JOHNSON CONTROLS INC Holland, Michigan 01/1994- 04/2001

Production Supervisor/Team Leader

-Front line leadership of 20-40 operators

-Responsible for hiring, training, evaluating, and disciplining employees.

-Manage production methods to ensure delivery, ISO 9000 conformance, and product quality. Achieved objectives in scrap, safety, and cost reductions.

-Setting clear expectations. Listening, motivating, and resolving conflicts.

-Problem solving skills used for machine trouble-shooting and assembly methods.

-Networking with technical staff, suppliers, and customer schedulers.

SHERWIN WILLIAMS Grandville, Michigan 12/1989-01/1994

Sales Adminstration Manager, Chemical Coatings Facility. 08/91-01/94

Operations Manager, Customer/Contractor Branch. 06/90-08/91

-Provide sales support for 6 Outside Salespersons.

-Ensure efficient operations of Inside Sales support, Customer service, Purchasing, Accounts payable and receivable, inventory and pricing.

-Utilize technical and product knowledge to assist customers.

EDUCATION

Calvin College, Grand Rapids, Michigan 1987.

Bachelor of Arts Degree: Business and Psychology Group Major.

References available upon request.

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