date entry clerk

ASHLEY ANDERSON

***** *.******** ***** **, Baton Rouge, LA 70816 H: 786-***-**** C: 318-***-**** ******************@*****.***

Summary

Successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. Accurate versed in database management. Strong organizational, technical and analytical skills. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Time management

Microsoft Office proficiency

Resourceful

Advanced MS Office Suite knowledge

Strong problem solver

Results-oriented

Customer service-oriented

Multi-line phone proficiency

Critical thinker

Filing and data archiving

Accomplishments

Promoted to data entry clerk after 2 months of employment.

Employe of the month

Experience

Customer service representative 03/2015 to present

Xerox

Answering incomming calls and record data.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Sales associate 09/2013 to 03/2015

Sams club Baton Rouge, La

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Worked as a team member performing cashier duties, product assistance and cleaning.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Expressed appreciation and invited customers to return to the store.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Successfully interacted with customers and retail

buyers

to expedite orders.

Data entry clerk 10/2012 to 05/2013

Manpower Baton Rouge, La

Verified that information in the computer system was up-to-date and accurate.

Created monthly reports for records, closed terminated records and completed chart audits.

Verified and logged in deadlines for responding to daily inquiries.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Head cashier 08/2008 to 09/2010

Race trac Baton Rouge, La

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Opened a new store location and assisted in recruiting and training new staff.

Stocked and restocked inventory when shipments were received.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Contributed to

merchandising ideas

at team sale meetings.

Lab tech 12/2007 to 05/2008

Southern university Shreveport, La

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Supported customers having data connectivity issues.

Provided thorough support and problem resolution for customers.

Informed customers about issue resolution progress.

Sales associate 08/2006 to 05/2007

Target Shreveport, La

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Educated customers on product and service offerings.

Offered exceptional customer service to differentiate and promote the company brand.

Built customer confidence by actively listening to their concerns

and giving appropriate

feedback.

Waitress 06/2005 to 08/2006

Rey station Mansfield, La

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Assisted guests with making menu choices in an informative and helpful fashion.

Promptly served all food courses and alcoholic beverages to guests.

Answered questions about menu selections and made recommendations when requested.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Politely answered phones promptly and recorded and confirmed reservations.

Greeted guests and communicated about wait time.

Guided guests through the dining rooms and provided needed assistance.

Education

High School Diploma: General 2006

Mansfield high

school Baton Rouge, La

Criminal justice

Southern university Baton Rouge, La

Phlebotomy 2013

Fortis college Baton Rouge, La

Authorized to work in the US for any employer

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