Engineer Customer Support

CAREER OBJECTIVE

To learn skills in field of Information Technology & work in challenging &

Exciting working environment in the field of Hardware & Network Management

Systems.

SUMMARY

Fifteen + years experience in the field of system technologies (System, Technical Support). Server installation & Configuration. O/s support for Windows 98 / NT 4.0 / 2000/ Xp/ Vista/ 2003/ 7 & Novell 3.X. Expertise in analyzing and solving hardware related problems of Desktops, Fair knowledge of Servers, Computer networks and office automation products. Fair Knowledge of Mac OSx.

TECHNICAL SKILLS

Installation, Configuration of Windows NT /Windows 2000/Windows 2003 servers

Migration of Windows NT to 2000

Installation & configuration of Linux Squid proxy

Installation and configuration of IBM, HP, Compaq, Dell, Toshiba & Assembled Servers, Desktops, Laptops, Printers, Scanners

Installation & Configuration of Network & Communication Devices, Switches Like 3510-24T, Cisco 2500 Routers & others / Switches Cisco 2950 Catalyst & others /Hubs /Modems.

Installation & configuration of personal firewall, Proxy server for small office & Third party software s & tools for network monitoring & resolving problems.

RELATED EXPERIENCE

Redington (Genius) India Ltd. Mumbai,

Senior Customer Support Engineer Mar2012- Till Date

National Stock Exchange, (Kohinoor Plaza, Kurla)

JOB RESPONSIBILITIES

Managing in-house networking of 350+ Desktops & Peripherals on Windows7 Platforms single handed

Performing System Configuration & Software installations

Remote administration of desktop with IBM remote controller

Maintaining Stock of branded desktop & printers

Team Leader India Support,

National Stock Exchange, (BKC, Bandra)

JOB RESPONSIBILITIES

Managing team of 5 Junior engineers on site

Making MIS reports as per NSE database

Working as SPOC between NSE & Redington

Maintaining Stock of branded desktop & printers

Three Ess Computers Mumbai,

Senior Customer Support Engineer, Apr2011- Feb2012

1.Resident Engineer Intercontinental The Lalit.

JOB RESPONSIBILITIES

Monitoring & Managing in-house networking of Desktops, Laptops & Peripherals

on Windows Xp / 2003 Platforms

Monitoring of day to day activities to keep site up & running

Remote administration of servers & desktops with Damnware remote Utility

2.Resident Engineer Atos Wordline (Venture Infotek)

JOB RESPONSIBILITIES

Remote administration of Laptops & desktops with Ammyy_Admin remote Utility

Managing in-house networking of Desktops, Laptops,Peripherals & Servers

on Windows 2003/ Windows Xp / Windows 7 Platforms

SRS Technologies, Effects Computers Mumbai,

Sales & Service Executive, Jan2010- Apr2011

JOB RESPONSIBILITIES

Looking after all sales, services & working as Field Engineer (Free lancing). Managing team of two junior engineers

Whistling Woods International, Mumbai,

Senior IT Executive. Aug2006- Dec2009

JOB RESPONSIBILITIES

Monitoring & Managing in-house networking of Servers, Desktops, Laptops & Peripherals

On Windows Xp/ 2003 / Apple Macintosh/ Linux 9 Platforms

Performing System Configuration & Software installations & network

Administration functions

Monitoring of day to day activities to keep site up & running

Backup & restoration of user Data on Symantec Backup Exec 11D (VERITAS)

Remote administration of servers & desktops

Maintaining File Servers & Wi-Fi

Creating new user accounts & Giving rights & Allocating space.

Administrating & Monitoring SOLUS Security System, Making Electronic Id- Cards

Working on Siemens Hipath 4000 (Communications) EPABX with basic functions with help of Siemens Engineer.

Monitoring & configuring Mcafee Antivirus Enterprise 8.7 server & clients with help of Mcafee Engineer.

Managing team of two junior engineers

Vendor Management

Ne Newtech Computer Services Pvt. Ltd. Mumbai

Senior Customer Support Engineer, Field Engineer. Jan1998- Aug2006

1. Resident Engineer Nexgenix (I) Private Limited.

3.Resident Engineer Barber Shipping Company Limited

4.Resident Engineer Datamatics Technologies Limited

5.Resident Engineer Datamatics Financial Services Limited

6.Resident Engineer Datamatics Limited

7.Resident Engineer Varun Shipping Company Limited

8.Resident Engineer AcNeilsan

9.Resident Engineer Mahindra Finance

JOB RESPONSIBILITIES

Managing in-house networking of Servers, Desktops & Peripherals on

MS-Dos, MS Windows 95/98/NT 4.0/2000/Xp/2003, NOVELL Netware

Platforms

Performing System Configuration & Software installations & network

Administration functions

Monitoring of day to day activities to keep site up & running

Backup & restoration user Data

Remote administration of servers & desktops

Using Norton Ghost 2003 for remote installation of OS & basic softwares.

Maintaining Print server & File Servers.

Creating new user accounts & Mail ID s

Interacting with vendors for purchase, warranty & AMC Support

Abhyankar & Kulkarni Computers Mumbai

Customer Support Engineer, Field Engineer. Sep 1994 to Dec 1997

1.Resident Engineer CITIBANK (Sakhar Bhavan, Nariman Point)

JOB RESPONSIBILITIES

Managing in-house networking of Servers, Desktops & Peripherals on

MS-Dos, NOVELL Netware, MS Windows 3.1/95 Platforms

Performing System Configuration & Software installations.

Interacting with vendors for purchase, warranty & AMC Support.

Achievements:

Started as a Trainee Engineer on learn & earn basis, there by building a strong base of computer assembling, servicing, maintenance & troubleshooting promoted as a Field Engineer within 3 months.

Again hard work paid off as promotion to a customer support engineer within 6 months & I was placed at CITI BANK (SAKHAR BHAVAN).

Provide Supports to users & attends to mails & network related problems.

EDUCATION

Academics

Yashwantrao Chavan Open University. Nashik Mumbai 2015

TYBA

Jetking Institute, Sewri Mumbai 1992

Diploma in Electronics, Computer Maintenance & Servicing

Government Technical High School, Dadar Mumbai 1990

Maintenance & Repairs of Electrical Domestic Appliances

(Vocational Course)

Raja Shivaji Vidyalaya, Dadar Mumbai 1987

S.S.C

Professional

Ultramax, Dadar Mumbai 2008

Done CCNA

Done MCP Mumbai 2008

TRAINING ATTENDED

Compaq Servers & Compaq Desktops, 1999

IBM Servers & Desktops, 2005

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