Engineer Customer Service

Fausta Yaw Deheer

Phone: 678-***-****

E-mail: ********@*******.***

SUMMARY;

An extremely resourceful Network and Information Security Professional with significant background knowledge and experience in Networked Computing Services.

A proven ability to adapt very quickly to new situations and changing environments. Possess outstanding Customer Service relationship skills.

Expertise in IT security based on lots of hands-on experience with system/application hardening, security architectures development and application security testing; good knowledge of IT security best practices, solid technical background resulting in good knowledge of security threats, vulnerabilities, methods of exploitation and feasible countermeasures.

A strong combination of both technical and people skills qualities for effective interaction with end users, technical staff and management and an aptitude for explaining high level technical concepts to non technical personnel.

Excellent organizational skills, proactive and comfortable working independently or as a team.

EDUCATION

Central Connecticut State University New Britain, CT

Master of Science (MS) - Technology Management

Alcorn State University Lorman, MS

Bachelor of Science (BSC) - Computer Networking.

TECHNICAL SKILLS:

System/Software: Windows, UNIX and Linux Operating Systems, Ubuntu, CentOS, Win2000 Server, Windows 2000 Prof.,Win-NT 4.0, MS office 365, Cisco IOS and CatOS, Sniffview 5.0, Visio Professional, Net Screen Security Manager (NSM),VMware,ESXi 5.x, VMware vCenter 5.xXenServer and Hyper-V.

Hardware: Cisco Routers (7000, 5300, 3000, 2600, 2500) - Cisco Switches (5000, 3500, 2900) - Hub (Cisco), Cisco PIX Firewalls (525,520, 515,506), Nortel Optical Multiservice Edge 6500,Fujitsu Flashwave 9500 HDS, Alcatel-Lucent Routers and Switches, CISCO CRS-1 Series, CISCO MGX 8800, CISCO 10000 Edge Service Routing, CIENA 6500 Broadband, MFoCS and Photonic Layer and Tellabs 5500 Digital Cross-connect.

Networking: DNS. WINS, DHCP, HOST, SMTP, NETWORK TOPOLOGY, VOIP, SUBNETTING, VPN, ITP.

Routing Protocol: BGP4, OSPF, RIP, IGRP, EIGRP, IS-IS. Routed Protocol: TCP/IP, IPX/SPX

CERTIFICATION:

VMware VCP Network Virtualization

CISCO CCNP Security

CISCO CCNA Security

EC-COUNCIL Certified Ethical Hacker: CEHv7

CISCO CCNA Certified

WORK EXPERIENCE

Senior Systems Engineer / Network Engineer:

09/2012 – Present Vistronix (DoD Contractor) Aberdeen, MD

Develop security architecture and solutions for Department of Defense (DoD) networks.

Lead/Support the Design, testing and deployment of Customers LANs, WANs, and wireless network, including servers, routers, hubs, switches, UPSs and other hardware.

Operational support, hands-on implementation, troubleshooting, and configuration of network devices such as routers, switches, and firewalls for large-scale LAN/WAN environments.

Plans and monitors the installation of network systems.

Analyzes network activity and network problems to discover and prevent systematic errors. Recommends network design changes/enhancements for improved systems availability and performance

Develop data reduction and analysis software, as well as associated report automation, evaluate Security Network Performance.

Manages and document system configurations

Complete familiarity and working knowledge of NIST SP 800-53 security controls

Mastery of the Risk Management Framework as outlined in NIST SP 800-37

Complete understanding and practical experience in performing security assessments in accordance with NIST SP 800-53A

Project management experience for information technology related projects.

Familiarity with all NIST Special Publications and FIPS PUBs

Develops the various artifacts/documentation that describe the systems and systems of system are consistent, developed at an appropriate level of detail, and that changes are controlled

Lead/Participates in planning design, technical review and implementation for a system

Support Security Test Team in areas of test planning, instrumentation, execution and analysis.

Participate on the Data Authentication Group to access the completeness, consistency and accuracy of data from Security events.

Provide Engineering support for Test and Evaluation activities through the course of the Department of Defence acquisition process.

Research technological advancements to ensure that network solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements.

Identify security vulnerabilities and implement new techniques for automating regression testing.

Provide System Engineering support for various projects in the primary areas of software and Network Architecture as well as Network Security.

Design and verify network solutions to support requirements for routing protocols, policy based routing, Traffic Shaping, Border Gateway Protocols, Tunneling IP Security, Network Address Translations, Network Security, Firewall contexts, Load-Balancing, Latency, data throughput, WAN acceleration, and monitoring.

Install, configure, and maintain servers, network hardware and virtual systems. Perform software installations and upgrades

Serve as a technical lead for hardware installation, configuration, and operational support of VMware virtual infrastructure.

Provide System Administration of VMware Products (ESXi 5.x, VMware vCenter 5.x, Update Manager 5.x).

Server Maintenance for Physical and Virtual including Monthly Patching and Backup Verifications: Dell Servers, Hyper V.

Network Engineer / Systems Engineer:

11/2011- 09/01/2012Verizon Wireless Jersey City, NJ

Responsible for the advanced installation, operation, and maintenance of the regional data network elements, ensuring network integrity and quality including CDPD, ATM, OTN, CDMA Data, EWS, STP, OMP, desktop, and laptop PC’s, and peripherals.

Troubleshooting; upgrading; administering these platforms and multiple vendor systems;

.Maintaining system, element and platform applications; and providing support to a varied user community

Updating daily logs with site-specific information; and composing clear, concise reports for systemdocumentations.

Participates in cross-functional projects as schedule.

Network Technician:

05/2009- 09/2011 VN Engineers North Haven, CT

Involve in activities of installation, technical support, configuration and troubleshooting

Evaluating new network technologies to make them a part of the infrastructure

.Maintaining and repairing the network tools and equipments

Monitoring the new and advance technologies to fulfil the client’s requirements

Performing the general activities of LAN/WAN administration

Evaluating and tracking global information technology infrastructure incidents

Assistant Network Associate:

05/2005-12/2008 Alcorn State University Lorman, MS

Installed, upgraded, and maintained Network Operating Systems,

Maintained the operation of Windows NT 2000, and SQL servers, routers, Switches, hubs, and multi-platform networks and related peripheral equipment.

Provided connection for LAN, WAN, and related applications.

Configured and installed productivity tools, Windows NT 2000, and SQL serversand various systems.

Tested and configured new server software and troubleshoot network.

Diagnosed network problems.

Worked with QA to assist in the smooth transition of application releases

Assisted faculty and staff with software and hardware issues of LAN/WAN.

Computer Network Internship

01/2003- 08/2003 Network Integration Inc. New York, NY

Configured Remote Access Routers, VPN Client access, of client firewall

Field installations of routers and remote client access software.

Lead Technical Support Engineer for field technicians.

Created, designed and developed unattended installation of Windows 2000/XP,design user migration process, implement roaming profiles.

Designed and implemented Active Directory core components and connectorsfor workstation and servers to meet their own environment target.

ACTIVITIES:

Swimming, cycling, reading and travelling.

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