Customer Service Supply Chain

ARSHAD SHABBIR MULLA

** ********** ****, ***. ****-I, East Lansing, Michigan - 48823

517-***-**** ******.******@*****.***

EDUCATION

Michigan State University, East Lansing, MI

Master of Science, Supply Chain Management 12/2015

GPA: 3.48/4.0

Master of Science, Packaging 5/2015

GPA: 3.38/4.0

Pune University, Maharashtra, India

Bachelor of Engineering, Printing Engineering 8/2009

GPA: 3.5/4.0

EXPERIENCE

Michigan State University Police Department, East Lansing, MI 9/2013 – Present

Special Events Security

Provide security for on-campus sporting and entertainment events on a weekly basis.

GulfScan L.L.C, Sharjah, U.A.E 10/2009 – 3/2012

(Leading Company in Printing & Packaging Solutions)

Account Manager 4/2011 – 11/2011

Managed accounts for FMCG (Fast Moving Consumer Goods) companies worth $75K per month.

Increased sales revenue by 25% and developed new clients with an increase of new accounts by 20%.

Collaborated with cross-functional teams from client for New Product Development.

Production Planning & Co-ordination, Flexo Division 10/2009 – 3/2012

Production Planning & Co-ordination, Gravure Division 10/2010 – 3/2012

Studied artwork designs for technical specifications such as file format, colors, image in prepress division. Discussed details with clients in case of any deviation from the standard and provided viable solution.

Led a team of 60 diverse members by leveraging cultural skills and planned production schedule for 50M labels per month in Flexo division for various units such as designing and printing.

Co-ordinated with all cross functional teams in the plant from procurement, accounts, sales representatives and inventory and communicated updates by sending current and future plans and schedules.

Increased production efficiency by 25% and reduced machine downtime by 12.5% by providing the necessary details to the machine operator.

Procured 1K die-cutters annually and increased profits by 15%.

Approved color matching and tested labels for norms set by QMS (Quality Management System) and ISO (International Standard Organization) in co-ordination with the Quality Control Division.

Partnered with procurement and inventory department and eliminated crisis.

LEADERSHIP & SKILLS

Social Events Team Leader at Sakal Media Group, Pune-India 4/2012 – 12/2012

Led 5-person team for the underprivileged kids to organize events such as reading, music and sports.

Helped to conduct health camps for more than 6K schools and campaign for tribal communities.

Certified Internal Auditor – TUV NORD 1/2010 – Present

Volunteer – International Volunteer Action Corps, Old Town Lansing

Clubs: Treasurer at Packaging Graduate Association, Packaging Representative to Council of Graduate Students, The Steering Committee - Student Insurance Advisory Group, College of Agriculture & Natural Resources - College Advisory Group, IOPP

Languages: Spanish – Conversant, Arabic – Basic, Hindi & Marathi - Fluent

Softwares: Microsoft Office, Minitab,Illustrator, Photoshop, Artpro, ArtiosCad, SolidWorks,CAPE, EskoStudio

Arshad Shabbir Mulla 26 MiddleVale Road,

517-***-**** Apt. 1626-I

******.******@*****.*** East Lansing, MI-48823

To Whom It May Concern:

November 18, 2015

I am a graduate student at Michigan State University pursuing dual Master’s in Packaging Science & Supply Chain Management. I completed my Bachelor’s of Engineering in Printing Technology and thereafter I worked for a leading printing and packaging firm based in Sharjah, U.A.E for 28 months. This is where I was exposed to the real world and I was able to successfully learn many skills and benefit my organization. My experience includes a combination of skills in leadership, project management, data analysis, customer service, process improvement and volunteering. I will briefly explain how my skills and experience will be valuable for Packaging Engineer.

Project Management. From my experience as an Account Manager for Fast moving consumer goods firms such as Unilever and Nestle, I managed multiple projects simultaneously, worked on job-order costs and submitted Cost Estimate, worked with cross functional teams to assign tasks to different team members and completed the project before the deadline in a manufacturing environment. I had weekly meetings with clients to keep them updated and educate them about the processes involved in operations. I have used the 6 sigma processes with Supply Chain management at Michigan State University.

Process Improvement & Leadership skills. I have hands of experience of the operation process of printing of labels, boxes, bottles and the raw materials involved in these processes. I lead a team of 60 members and I leveraged my cultural skills and motivated them. I improved the process by analyzing data of the operations and saved the company total of $50K by using existing raw materials.

Package Testing. I have tested packages for various ASTM and ISTA tests like vibration, compression, shock

Packaging Designs. I have hands on experience of various packaging software like ArtiosCAD, SolidWorks, EskoStudio, Artpro, Adobe Photoshop & Illustrator. I have used the mentioned software to analyze & improve package designs.

Given the opportunity, I would be pleased to further discuss how I can use my skills from Packaging and Supply Chain Management to contribute to the success of Packaging Engineer. I can start working as early as possible as the courses I am taking in my final semester are online and can be completed along with the job responsibilities.

I look forward to hearing from you.

Sincerely,

Arshad Shabbir Mulla

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