Customer Service Sales Representative

Michael W. McCleary

702-***-**** *** Union Place Akron, Ohio 44304 *******.**********@*****.***

SKILLS SUMMARY

●Assemble, install, troubleshoot and repair PC’s utilizing diagnostic software

●Install, configure and operate route and switched networks

●Perform basic tasks of a Cisco wireless local area network (WLAN) including managing the

wireless network from the Wireless Control System (WCS) and configuring the Network and

Mobility Express Controller

WORK EXPERIENCE

TEC Communications, Inc. Rocky River, OH

Systems Engineer Intern October 2015 - Present

●Conduct Passive & Predictive Wireless Site Surveys

●Experience with Cisco Meraki products

●Configuration of Cisco Routers & Switches

The Portaro Group Parma, OH

Call Center Sales Representative November 2014 – July 2015

●Demonstrate knowledgeable understanding of available client services and features

●Market services and products of the client successfully in order to exceed sales goals

●Provide unique experiences, tailored to each customer request to guarantee satisfaction

●Follow up on submitted work orders to ensure alignment with customer needs

PlusOne Communications Akron, OH

Call Center Technical Support Representative April 2012 – November 2012

●Communicated with customers to determine issues through technical troubleshooting

●Efficiently handled and resolved 50-60 computer related inquiries per day

●Effectively up sold accounts and accurately placed orders into an electronic system

EDUCATION

Cuyahoga Community College Cleveland, OH

Network Support Specialist Program: 2015

Certifications Pending

CCNA

CCNA Wireless

University of Akron Akron, OH

Hospitality: 2010-2011

Community College of Allegheny Pittsburgh, PA

General Science: 2005-2008

ADDITIONAL SKILLS

Disaster Recovery

Active Directory

Customer Service

Computer Hardware

Microsoft Office

Windows Server

Microsoft OS

Group Policy

Networking

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