Customer Service Manager
Resume:
Victoria Johnson
**** ****** *** #** *********, NC 28208
********@*****.***
Summary:
Strong customer relations background with an exceptional work ethic. Committed to going above and beyond to ensure customers’ needs are addressed and resolved. Eager to learn and expand professional development within a reputable company that encourages growth. Demonstrates an optimistic and positive outlook on process changes and improvements. Willing to do what it takes to get the job done.
Skills / Abilities
15 Years Customer Service experience
8 Years Management Experience
6 Years Direct Customer Interaction
Third Key Holder
Exceptional Communication and Critical thinking skills
US WHITEWATER CENTER 3-16-2014 (SEASONAL) PRESENT
BOH LINE COOK
Review ticket orders in order to ensure orders prepared accurately and according to customer specification.
Ensure food is prepared in a timely manner and appearance displays quality standards.
Completing periodical cleaning and maintenance to working area to ensure presentable in the event of an inspection.
Ensure store is opened properly including prep work and proper storing of products and supplies for daily consumption.
Assisting with training new associates and go to individual for management team.
MY BROTHER’S HOUSE 7-01-10 TO 2-25-14
913 HIGHLAND MIST LANE, CHARLOTTE, NC 28215
RESIDENTIAL COUNSELOR
Maintain Shift coverage and primary supervision and support of residential clients.
Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures as well through observing stated DHS grievance policy. Act as a role model- guiding clients and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships and constructive time management.
Conduct regular rounds of the facility and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (client living quarters, bathrooms, community rooms) and exterior of the building.
Maintain appropriate professional boundaries with clients and staff; Respond to client request in a professional and courteous manner; Observe and adhere to client confidentiality standards.
Ensure the safety of participants by limiting access to facility to participants, staff, and authorized visitors and service providers; help to ensure adequate health and safety standards are maintained throughout the facility.
Maintain thorough and accurate records, files, correspondence and statistics; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete and legible manner. May include, but not limited to; notations in the shelter log, bed roster, late arrivals, sign-in sheets, referrals, shower and laundry schedules, and any other forms used or as directed by your supervisor.
Respond appropriately to emergencies including contacting appropriate staff and supervisors, interacting with police, fire, and medical personnel as needed.
TRACY’S CAFE 7-1-2007 TO 6-1-2010
Kitchen Manager
Executed daily operations of excellent customer service.
Engaged in handling inventories ensuring accuracy and loss prevention.
Supervised over 5 employees daily ensuring all task are assigned as evenly as possible.
Received inbound calls and performed general sales duties.
Prepared schedule for work week ensuring staffing needs are met.
Count down cash register's at the end of each employee shift.
Reference Available Upon Request
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