Customer Service, railroad dispatcher, hr assistant, records managemen
Resume:
Bianca R. Horton
Humble, TX 77346
Cell:832-***-****
***********@*******.***
EXPERIENCE
Company: BNSF Railway
Tenure: January 2015-October 2015
Job Title: Train Dispatcher
Responsibilities: Responsible for providing for the safe and efficient movement of trains over an assigned dispatching district, in accordance with BNSF's operating rules and practices. Concurrently, must also allow for the maximum utilization of maintenance forces by optimizing the time available for inspection, repair and capital improvement of the railroad track structure and signals.
Company: Canon Business Process Services, Inc.
Tenure: June 2013-September 2014
Job Title: Records Technician
Responsibilities: Maintain/retrieve files for client use as requested and within established time frames. Ensure returned files are properly logged and returned to warehouse or sent to Iron Mountain for storage. Maintain cataloging process, procedures as well as rules and regulations. Creates files through data entry into file tracking software, works with HR, Benefits, Ex Patriate and all client files needed for research or other reasons for client.
Company: American Express, Work from Home
Tenure: December 2011-April 2012
Job Title: Customer Care Professional
Responsibilities: Answers questions from small business owners regarding their OPEN products with American Express. Investigate and assist with different aspects pertaining to charge, credit and lending cards.
Company: McKesson Specialty Health, The Woodlands, TX
Tenure: August 2009-December 2011
Job Title: Benefits Administrator II/HRIS Administrator
Responsibilities: Researches and resolves benefit inquiries from HR field contacts. Administers medical, dental, vision, life and disability plans. Processes invoices for benefit vendors along with wire requests and other billing needs. Processed background checks for region responsibility.
Company: Pappas Restaurants, Houston, TX
Tenure: August 2005-August 2009
Job Title: Office Administrator/HR Assistant
Responsibilities: Processed background checks and drug results for region responsibility. Processed I-9 paperwork for all new hires and renewed VISA statuses. Made travel arrangements for entire company on short notice, including flight, car and hotel stays. Handled all administrative duties for different locations including processing payroll for multiple restaurants. Multi tasking is a must along with excellent knowledge of computer systems.
Company: Jared the Galleria of Jewelry, Humble, TX
Tenure: August 2004-August 2005
Job Title: Sales Consultant
Responsibilities: Responsible for all aspects of customer service and sales in designated area. Meet sales quotas monthly on commission basis on top of base pay. Work closely with guests to acknowledge needs. Responsible for all office duties including opening and closing of the store, balancing accounts at the end of workday, arranging deposits and monies for next day business, and all paperwork for following day. Works with inventory receiving and shipping merchandise daily.
Company: Staff Search Healthcare, Houston, TX
Tenure: April 2004-July 2004
Job Title: Area Consultant (Contract job)
Responsibilities: Responsible for all of Southeast and Southwest area sales. Cold calling and setting up meetings with different company and hospice, along with hospitals boards. Met with clients and performed presentations to the body of the company. Traveled extensively throughout the area for leads and accounts accumulated over that time frame. Sales and marketing for Houston and all surrounding areas.
Company: Memorial Oaks Funeral Home, Houston, TX
Tenure: May 2003-April 2004
Job Title: Funeral Director
Responsibilities: Met with families and made all necessary funeral arrangements and experience with handling death claims through numerous insurance companies. Performed inside sales for the company on commission based wages. Answered multi-line switchboard and helped greet clients for appointments and visitations.
Company: Earthman Funeral Directors, Houston, TX
Tenure: May 1999-May 2003
Job Title: Funeral Director
Responsibilities: Made all necessary funeral arrangements with families, assisted in prep room and removals as needed. Also did inside and outside sales for the company, including property, markers, and pre-arranged funerals which were based on commission wages. Answered multiline switchboard and helped greet clients for appointments and visitations. Dispatched all livery needed for the company on a daily basis and assigned all funeral directors to at-need families.
EDUCATION
Tarrant County College, Fort Worth, TX
Certificate in Train Dispatching
Graduated: December 2014
Commonwealth Institute of Funeral Service, Houston, TX
Associates Degree in Applied Sciences
Funeral Directing and Embalming
Graduated: November 2000 with Honors and Distinction
GPA: 3.90
Received many scholarships from institute for studies performed while attending
Port Neches-Groves High School, Port Neches, TX
Graduated: May 1998
SKILLS
Knowledge in:
-Microsoft Word, Excel, Powerpoint
-Lotus Notes
-PeopleSoft
-FileNet
-Accutrac
-SAP
-Database Entry
-Great Plains
-Source (Payroll)
-Can type 60wpm
-Experience in high volume switchboards
-Customer Service for many different cultured clientele and age groupings
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