Customer Service Registered Nurse

Megan Kazakoff

**** ******* ******, ******, ** **203 Tel: 303-***-**** E-mail: ***.*****@*****.***

Objective: To use the customer centered tools and medical training I have gained during my employment and Registered Nurse training in order to contribute effectively to a driven health care service team. I am CPR/ BLS certified and have 4 years of EMR experience.

Education and Training:

Arapahoe High School - Centennial, CO Graduation with Honors: May 24, 2006 GPA: 3.75

Eastern New Mexico University - Portales, NM Aug 2006-May 2008 GPA: 3.97

Major: Microbiology Minor: Chemistry

University of Colorado - Boulder, CO Graduation, Bachelor of Arts: May 7, 2010 GPA: 3.44

Major: Molecular Cellular and Developmental Biology

Front Range Community College - Longmont, CO Completion: Oct 14, 2010 Grade: 95.8%

Certified Nurse Assistant Training and First Aid Program License Number: 738248

Customer Service Experience:

I am able to calmly and effectively handle customer problems and answer a wide range of questions (in person/via phone). I have a natural ability to time-manage and self-motivate and I feel very comfortable multi-tasking when appropriate. While selling major appliances I was able to maintain the detailed knowledge of hundreds of items and relay that information in a clear/concise way to the consumer. I have worked very effectively with co-workers in multiple types of environments. As a nurse’s aide I worked to put others at ease and ensure their safety. I learned to look at the entire picture, including family dynamics to find the best route to client satisfaction. I keep client confidentiality and trust my top priorities at all times.

Extra-Curricular Activities:

Varsity NCAA Volleyball at Eastern New Mexico University 2006, 2007 (held leadership position as team co-captain in 2007)

Caduceus Club ‘07-’08 at E. New Mexico & Biology Journal Club ‘08-’10 at Univ. of CO (included group recruiter position)

Service Activities:

Arapahoe High School KEY Club and Catholic Youth Group (Oct 2002-May 2006)- Fundraising and activity days with children of families in need; food collection/delivery; free child care days, park and rec area clean up

Portales Children’s Home: Math tutor 2007 and Haven House of Colorado: environment attendance 2013

Employment

24-7 In-Touch- Customer Service rep. and guest services supervisor May 2015-Present

I communicate customer complaints of Einstein Bagels stores nationally to gen managers and create/manage 100s of catering orders per day. I organize/staff team players to effectively manage call/sales volume and payroll hours.

Integrated Healthcare Staffing – Certified Nurse Assistant Nov 2012-Aug2014

In a range of settings (ICU, LTC, step down, and general medical) I perform with clients Activities of Daily Living (bathing, range of motion, toileting, feeding etc.), obtain/report vital signs and other patient details to health care team

National Jewish Health –Clinical Research Assistant/Technician. Jan 2013-Aug 2014

Animal Research (daily intervention and medical care) Lab Duties (Specialized genomic tests/procedures, hazardous chemical organization/inventory and sterile field care) Journal editing/data presentation (assistance with grant writing)

Southeast Colorado Hospital District - Certified Nurse Assistant (see tasks above) Dec 2010-May 2012

The Great Indoors - Customer Service Associate (3 yr) and Commission Sales (2 yrs) Aug 2007-Nov 2013

In a cashier/customer service role I took customer complaints/questions, handled returns, shipping products, and store appearance. After 2 years I was promoted to commission sales where I maintained in depth knowledge of major appliances, and coordinated installation and maintenance post sale, and kept current and precise inventory of supplies.

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