Manager Engineering

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Olivier Nkangura Twagirayezu, C.E.T

*** *** ****-*********** *****: 613-***-****(Cell) Gatineau, Québec, Canada, J8R 0H7 E-mail: ************@*****.*** Profile

A certified engineering technologist with extensive experience in: public transit technologies, fare collection systems, public safety telecommunications, telecommunication enterprise class hardware and residential telecommunications. * Demonstrated problem solving, negotiation and decision making skills. * Strong reliability and quality process analysis skills * Demonstrated project management and engineering economics skills.* Strong Technical and Technology report writing skills. * Good knowledge of enterprise level networking and information technologies. * Strong knowledge of technology implementation assessment. * Strong knowledge of telecommunications and Computer systems design principles. * Strong interpersonal, managerial, Entrepreneurship and leadership skills. * Good knowledge of LEAN (Kaizen) operations. * Strong continuous improvement ability.

* Bilingual (English & French).

Career History

Scheidt & Bachmann Canada (Fare Collection Systems) May 2014 – Present A multinational high-tech company that designs, manufacture, install and support fare collection systems, parking and leisure systems, petrol station systems and traffic signaling systems. Technical Field Representative (May 2014 – Present) Reporting to the operations manager, providing field engineering services, providing fare collection system (Presto) technical assistance, provide remote and onsite technical assistance to customers, conduct technical analysis to improve customer experience and system operations.

Conduct field visits and technical analysis to support customer system’s operations

Provide dedicated technical assistance to Ottawa Transit Commission (OC Transpo) fare collection system (Presto).

Provide technical assistance to all pre-production presto system test environments

Leading new installations and deployment activities for OC Transpo fare collection system

Direct participation in Toronto Transit Commission (TTC) fare collection system (Presto) installations

Liaise with customers to provide technical assistance for public transit fare collection systems Solacom Technologies Inc. (Gatineau, QC) Feb 2010 – May 2014 A Canadian privately owned Telecommunication Company. Solacom designs, manufacture, install and support mission critical communication systems. Olivier Twagirayezu, C.E.T

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Systems Integration Team Coordinator (Jun 2012 – May 2014) Reporting to manufacturing and product verification manager, assuming all tasks of assistant manager; plan; organize; lead and control Solacom Integration department. Constantly exceeded performance appraisal quotas and that influenced to be chosen as a Lean operations champion.

Directly supervised Solacom manufacturing operations on a large number of delivered systems such as CAPCOG (Texas) NG9-1-1 telecommunication system, Alberta Hearth Services telecommunication system, State of Maine NG9-1-1 telecommunication system, Kentucky state police telecommunication system and many others.

On-going interaction with Product management, Product verification, Project Management, Installation and Supply Chain Management teams

Edit and write technical documentation; Assist Solacom customer support team

Train, supervise and mentor Manufacturing Team members

Assist System Engineering in Design, Developments and implementation of reliability testing methods and troubleshooting of systems and equipment

Assist System Engineering in defining test objectives, writes reliability test cases, build test systems and execute functional application and performance tests

Assist System Engineering in defining procedures for new components

Liaise with customers when assisting customer support and installation teams Manufacturing/Integration & Testing Technologist (Feb 2010 – Jun 2012)

Designed, developed and implemented methods of reliability testing and troubleshooting systems and equipment.

Performed assembly, integration and configuration of customer ordered systems

Performed configuration and integration of 3rd party equipment (PBX, Phones, and Modem) as per customer order.

Analyzed failure results for root causes and provided technical support to internal departments

Prepared and maintained technical documentation.

Performed factory and site acceptance test functions & trained customers on products Bell Canada - Ottawa, ON Apr 2009 – Jan 2010

Full Service Technologist / Bell Internet Management Services Technical support and analysis of Bell residential internet solutions La Cité College – Ottawa, ON Sep 2008 – Jan 2009

Internship in the school’s Information Technology department Convergys Canada Limited – Ottawa, ON Apr 2008 – Sep 2008 Sub-contracted as Technical Support Specialist for Bell Business Internet Olivier Twagirayezu, C.E.T

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Education and Professional development

B.Tech (Engineering and applied sciences)-Memorial University of Newfoundland, 2015(Expected). Professional Certification (C.E.T- Electrical) - Institute of Engineering Technology of Ontario, 2013. Advanced College Diploma (Electronics Engineering Technology)-La Cité College (Ottawa), 2009. Certificate (Computer Maintenance)-Electronics and ICT Training Center (Kigali-Rwanda), 2005. Grade 12 Certificate (Math-Physics) - Lycée de Kigali. (Kigali- Rwanda), 2004. Volunteer Experience

Advisory committee member - La Cité College (Ottawa, ON) Apr 2013 – Present Publications

Improving Manufacturing Efficiency in Mission Critical Systems (Author), 2013

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