Service Engineer

Tony Owens

**** **** ***

Indianapolis, IN *****

*******@*****.***-****.***

Technical Skills

OS: Windows 95/98/NT/Windows2000, Windows 2000 Professional/Windows 2000/2011 Server/XP PRO/Vista Business/Professional/Windows 7/Windows 10, Red Hat Linux7/8/9, Novell Netware 6

DOD applications: BBCA, Altiris, Credent,Remedy, Activclient, Plus 1500 other software used by various offices and departments within D.O.D network

Tools: BMC Marimba/Altiris/Remedy, Credent, Encryption Software, Active Client, Remote Desktop, VPN, Norton Firewall, Antivirus, Ghost, IRIS, Solar winds, FTP, Talent, Microsoft Office Suite 2000/XP/Professional, Communicator, Visual Studio.NET 2003, SQL Server, KVM, Switches, Routers

Networking: TCP/IP, WIFI, IPX/SPX, SNMP, SMTP, NNTP, IMAP, POP, active directory services, DNS, DHCP, WINS, I-Mail, Exchange Server 2000, Samba, Apache, Ethernet, Token Ring, LAN/WAN, routed Cisco 3750 Routers/Switches, Ran network cables

Platforms: Knowledge of computer hardware on various computer systems such as DELL, Comqac, HP, and IBM

Professional Experience

CompuCom

Lead Tech

Service Engineer 7/2015 – Present

Served as Lead Tech for Win 7 upgrade for Wal-Mart

Troubleshoot, service and repair hardware and software issues

Data and file migration, configuration per Wal-Mart specifications

Inventory control for tech refresh asset’s

Switch VLAN’s

INDATA

Easter Seals Crossroads

Indianapolis, IN

Computer Repair Technician 9/2014-Present

Repair and refurbish desktop and laptop/notebook computers

Install Operating System and application software

Wipe donated hard drives to DOD compliant level

Triage donated equipment to what is usable or not

Remanufacture computer components to usable parts and scrap

Unisys Federal Corporation

IT PEOPLE ENGINEER 4

Tier 3 Support October 2009-March 2014

*** Successfully migrated 3500 DFAS customers to new computers several months ahead of schedule with only two errors***

served as Team lead for the DFAS Tech refresh

troubleshoot, service and repair hardware/software issues

hardware/software configurations while using agency specific system imaging for desktop/laptops

data and file migration, configuration and backup, remote assistance

administrative duties: included excellent oral and written communication between UNISYS management, DFAS management and users

training and directing the TECH REFRESH team

problem solving – Uses fact and reason to recommend Alternatives to a given problem or situation

inventory control for tech refresh asset’s, daily technician assignments, maintain database for daily and cumulative deployment tracking and reports

responsible for the successful First Phase TECH REFRESH for 3500 out the 5400 moves for personnel assigned and re-assigned to DFAS Indianapolis the largest finance center in the Department of Defense

responsible for the deployment of all DFAS approved software in accordance with contract specifications

provided desktop trouble shooting and repair of all applications and hardware

first Phase Tech Refresh consisted of supervising and scheduling the Tech Fresh Team of 10 men, setting procedures, coordinating the delivery of new machines that needed unpackaged and re-imaged with approved DOD software

Responsible for the successful migration of the user’s profile and personal data from old computers to new ones. Out of 3500 transfers no instances of data loss. Able to work on 21 computers at a time.

active Directory (user and password)

ABBTECH Staffing for UNISYS, Indianapolis, IN

Tech Refresh Team Lead 5/2009- 10/2009

windows system administration

active Directory (user and password Administration)

server/switch and KVM administration

computer builds, Tech Refresh

provided preventative and reactive support for existing systems and resolved escalated technical issues

hardware/software configurations

service and repair and troubleshoot hardware/software issues

agency specific system imaging Desktop/Laptop, client files migration and backup, remote assistance,

inventory control, daily Technician assignments, daily and cumulative deployment tracking and reports, assign daily deployments and remedy tickets to technicians

Modis, Southfield, MI

Lead Tech 2009

successfully led team in a large rollout project

supervised Tech’s and Jr. Tech’s

complete upgrade of all Home Depot server rooms throughout Indiana

performed Site Survey’s, Load balancing power, rack realignments, full system installation including installation of Cisco 3750 switch, HP DL380 servers, HP 2012i DC Modular Smart Array, USB redirector.

port reassignments

test hardware upgrade and troubleshoot any issues per HP upgrade procedures.

escalate hardware and software issues as necessary

de-install old servers and SCSI RAID

Military Service

Marine Corps Veteran

Education and Certifications

Associate of Applied Science

Computer Networking Systems

A+ Certification

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