Customer Service Manager
Resume:
Craig Davis
************@*****.***
Information Systems Manager
Demonstrated acumen in IT operations, software solutions and functional planning for enterprise environments. Organizationally effective at rallying staff for cross-functional approaches, innovative solutions, and network troubleshooting/analysis.
Professional Experience
Liberty Technology July 2015-Sept 2015
Technical/Security Engineer
OneSource Engineer responsible for support of over 1600 clients in 200+ sites; Windows and VMware. Technical support and security implementations to meet awareness and compliance for HIPAA and PCI-DSS initiative. Monitored hardware and endpoint performance via Labtech.
Maintained daily support of call queue and on-site technical administration for OPENDNS, Cisco AMP
Installation and monitoring of Cisco Meraki devices: layer 3 MS320s, MX80 security appliance
Development of security guidelines and awareness program for in-house and client training
Light penetration testing and vulnerability assessment of network resources via Kali Linux.
Troubleshooting & disaster recovery of Windows and Mac clients
Vonage Business Solutions Nov2014-July 2015
Technical Manager
Leads team of information systems specialists supporting 500+ internal customers multi-functional telephony organization. Oversees cloud based security and hybrid environment endpoint solutions. Maintains integrity of O365 clients through onboarding and migration with focus on systems security. Prioritizes departmental support, escalations, and system upgrades.
Formulates IT policies and security practices to meet organizationcompliance guidelines
Coordinates and implemented POC and endpoint security rollout, Trend Micro Deep Security
Makes recommendations on integration of Exchange and Office365; change control documented in Jira
Conducts internal audits, and analysis of endpoints w/Rapid7 and SIFT workstation
Provides operational support via Dell Kace, monitored hardware via Orion and Trend OfficeScan
Office 365 migration and management of licensing and onboarding for two locations
Georgia State Financing & Investment Commission Feb2011-Nov 2014
Systems/Project Administrator
Lead on SLA ticket resolution and help desk operations. Makes recommendations on business process and system hardware/software through effective judgment and creative solutions. Responsible for system enhancement and technical guidance supporting 200+ engineers, project managers, and state property officers.
Troubleshooting of mobile devices and hardware affecting state government officials
Able technical writer and in-house trainer for cross-functional teams; 7 departments
System analysis of applications and hardware issues affecting 200+ personnel
Monitored network resources and performance via Solarwinds and Kaseya
Installation and configuration of Windows servers &VMware/ESXi5.1 deployment
Cox Communications Mar 2007-Feb 2011
Systems Network Administrator
LAN/ WAN administration supporting 75,000 external customers to Middle Georgia.Structured 24x7 on-call support of revenue generating Fortune 500 entity. Sole systems administrator for MIS department after corporate downsize.
Level II-III helpdesk support, preventative maintenance and upgrades in Windows environment
Supported Cisco iOS hardware(Cisco 4506, 3560PoE) and Unified Communications Manager ( 6.1.2)
Solarwinds monitoring in support of SOC; system updates and hardware troubleshooting for NOC outages
Patch management, lead in package distribution and deployments, SCCM 2007
Maintained software security with Cisco VPN and RSA SecureID; two-factor authentication
Quality assurance in the support and rollout of new technologies and payment/accounting software
U.S. Air Force Jul 2000- Jun 2008
Systems/Server Administrator, 3C0
Server configuration and administration ofTheater Battle Management Core Systems (TBMCS). Supported joint force operations and hardware troubleshootingfor $3M+ assets to include server and warfare simulations. Implementation of software patching and Symantec Anti-virus. Headed network design and implementation of Windows and Red hat Linux secure servers.
Directed the install& upgrade for $100M+ in military training hardware; Models & Simulations
Server installations, configuration and administration of Sun Microsystems and Windows Servers
Management of Active Directory accounts and group policy for more than 1500 end users
Microsoft Exchange Administration and compliance administration of desktops and VMware clients
Coordinated lesson plans and trainedmilitary and civilian personnel in PCI-compliance standards
InfoSec and data collection team member; maintained network integrity through remote and local tools
Technical Proficiencies & Skill Set
United States Air Force 3C0X1 Systems Administrator Course
Managing and Maintaining a Windows Environment
Red Hat Linux Systems Administrator Course
Systems Administrator Course for Solaris
Authentication & Access Control
Encase Enterprise Edition
Risk Management
Education & Credentials
Bachelor of Information Technology, Specializing in Digital Investigations
American Intercontinental University, Atlanta, GA(2012-2015)
Williams Academy of Real Estate
Georgia Military College
U.S. Air Force 3C0X1 Systems Administration
CISSP(in-pursuit)
Clearance
Inactive DoD Top Secret SCI
Data loss prevention, NAC, Firewall, IDS, IPS, Rick, auditing, Penetration testing, SDLC,
MS Office, Firewalls, Ghost, Security Scanner, SSH, Digital Certs, Confluence, Java, forecasting, malware removal, disaster
Contact this candidate