Customer Service Representative
Resume:
JACQUELINE DAVID
Spring Hill, KS *****
Logistics Analyst
Highly competent professional looking for a position that offers challenges, growth, responsibilities. Utilization of my management, administrative and customer service experience.
Highlights
Proficient in MS Office (Word, excel and Outlook)
Professional Experience
NCR Corporation, Spring Hill, KS 09/1999 – 09/2014
Logistics Analyst
Monitor and manage all logistic needs for several major accounts
Provide support data and reports to all levels of management
Order parts, ensure parts deliveries
Manage escalation processes
Ensure best cost processes are followed
Maintain several data bases
DecisionOne, Lenexa, KS 08/1998 – 09/1999
Region Logistics Analyst
Supervising 15 inventory coordinators in 3 states
Including monitoring OT, sick and vacation days
Maintain an accurate inventory in 7 states, track purchases, monthly cycle counts
Complete yearly inventory of parts depot and engineer stock
DecisionOne, St. Louis, Mo 01/1996 – 08/1998
Regional Logistics Manager
Manage 28 inventory coordinators in 7 states including payroll, expense reports, OT, sick time, vacation time and training needs
Accurately maintain $6,800,000 of inventory
Wrote and implanted new procedures
Manage all logistic measurements for the region
Ensure company procedures and practices were adhered go
Bell Atlantic Business System Services, St. Louis, MO 01/1995 – 01/1996
Field Inventory Specialist
Supervise 27 inventory coordinators
Coordinate quarterly cycle counts in a 3 state area
Coordinate yearly inventory in a 3 state area
Reconcile inventory variances
Coordinate all training needs
Work with vendors on purchase
Bell Atlantic Business System Services, St Louis, MO 08/1989 – 01/1995
Inventory Coordinator
Order parts
Maintain an accurate inventory
Perform yearly inventory, quarterly cycle counts and reconcile all variances
Source and purchase parts
Control Data Corporation, Minneapolis, MN 06/1984 – 08/1989
Customer Service Representative
Provide prompt professional response to requests for service from customers and engineers
Monitor and alert management to critical situations
Handle management inquiries and maintain data base files and records
Supervised up to 15 dispatchers on all 3 shifts
Handle training needs for new hires
Monitor daily reports measuring call volume
Control Data Corporation, Minneapolis, MN 06/1976 – 06/1984
Data Entry Operator, Administrator
Editing and input of various forms and inventory corrections for customer engineers
4 years in billing services including transatlantic
Telecommunication of data
Prepare statistical analysis for division accounting
Corrected and processed expense reports
Maintained internal accounting ledgers for several divisions
Affiliations:
Heart of America Humane Society 06/2003 to Present
Volunteer
Dog and cat foster
Board of directors
President
Contact this candidate