Customer Service, sales, and retention.

TONY HERRERA

**** ******** ***, ***** ********, Utah, 84005. E ****-************@*****.***

Home phone-801-***-****, Cell phone- 385-***-****

Objective:

To obtain a lasting career with an established business that provides opportunities for professional growth within the structure of the company.

Experience:

Twenty five years experience dealing with the public in a variety of roles which include, High Rise construction, Retail Management, Inside and Outside Field Sales, Customer Service, Accounting, Team Management, and several positions In Construction fields which require Supervisory skills. Schlumberger – CTS Rock Springs, Wyoming 1/2014 to Present Operation of Fluid pump, operation of N-2 pump, repair and service equipment, drive Peterbilt and Kenworth tractors and service customer locations for well completions services. Rig up and rig down of equipment, work days and nights. Adhere to all safety and company policies and procedures on and off location. Create excellent relationships with customers for continual business. Provide excellent service along with excellent results for customers. RNO CONSTRUCTION Saratoga Springs, Utah 4/2013-12/2013 Excavate pads for pours, form, and finish concrete. Operate dump truck, haul aggregate materials to work sites. Operate Bobcat, operate Backhoe, and adhere to all DOT safety rules and regulations. Waste Management Orem, Utah 10/2012 to 4/2013

Position: Professional FEL truck operator

Operation of FEL Garbage truck. P/U of commericial and residential garbage cans. Sizes Range from 2-8 yd cans. Perform pre and post trip inspections of truck daily. Communicate with customers on a daily basis and give outstanding service on route of 50-70 customer with over 100 cans daily. Dump refuse at Transfer station in Lindon, Utah. Met and exceeded all performance and safety expectations.

Kilgore Companies Salt Lake City, Utah 3/2012 to 10/2012 Position: Professional Mixer Driver

Operation of Front discharge Mixer. Delivery of Concrete Products to Private and Commerical Contractor sites. Job responsibilities include pouring of footings, foundations, flat work, sidewalks and colored loads, as well as pouring of Electrical and Cell Tower footing holes at Kennecott Copper Mine site.

W algreens Saratoga Springs, Utah 4/2010 – 5/2012

Position: Assistant Manager

Supervision of approximately 25 employees, which included Inventory Maintenance, Scheduling, knowledge of the AS400 and GOS computer inventory systems, use of Telxon electronic equipment, warehouse maintenance, payroll, product marketing, and store maintenance. Staff selection, vendor liaison and all other duties required of a store manager. Metro Ready Mix Company 10/2005-5/2010

Position: Truck Supervisor/Driver

I successfully supervised a team of 50 drivers/ 55 trucks. I introduced and implemented time Management practices which improved the production levels of our team drivers. I received the “Top Driver” award several consecutive years for delivery of the most cement yards In a one year period, and sustained a “No incident or accident” record during that time. My experience includes pouring, forming and finishing concrete projects including sewer, and gutter and culinary water systems, commercial pours, footings, foundations, flat work, side walks and colored loads. I was successful in all customer service areas with Contractors and Private Customers.

Fedex Freight Salt Lake City, Utah 4/2003 – 10/2005 Position: Account Sales Representative

Business development and sales which included sales of transportation of Freight globally and nationwide. Customer Service providing maintenance and Resolution of client accounts. Marketing to establish new corporate accounts. Applied various computer programs to work assignments. Rhinehart Oil American Fork, Utah 2/2001 – 4/2003

Position: Southern Utah Division Sales manager

Distributed Exxon Mobil Lubrication Products. Top Sales person in the Western Region of the nation for 2 years. Installation of equipment in clients operations. Used various computer programs for sales and customer record retention. Completed Certifications and sales courses.

Heavy Equipment Experience:

Haul Pack Mining Trucks, 100, 200, and 330 Ton with Barrick Goldstrike in Carlin Neveda. Dump Truck, Water Truck, Front Loader, Fork Lift, Cement Mixer Front Discharge, Kenworth and Peterbilt tractors. CDL Certification Class A. Endorsements include Airbrakes, Tanker, Combination Vehicle, doubles and triples, including HAZMAT.

Education and Training:

1983 – 1984 Allan Hancock Jr. College Santa Maria, California 1984 – 1985 Taft Jr. College Taft, California

1985 – 1988 Brigham Young University Provo, Utah

Computer skills: proficient use of Xcel, Power Point, Microsoft Word, Microsoft Office and others. Emphasis of study: Physical Education, and Business.

(Played collegiate Baseball at BYU for three seasons, and participated in two WAC Championship seasons.)

Completion of Arbinger Institute of Sales Training Course as well as the Steve Covey Sales and Tactful Negotiations Course.

Defensive Driving Courses through SLB Tractor Trailer, CTS Tractor Trailer, Metro Ready Mix, and Kilgore Companies.

Interests:

Health, Fitness, Nutrition and Weight Training, Coaching Children’s Community Sports Programs which include Soccer, Baseball and Football.