Mooresville, NC *****
Robert Michael Layton
***********@*****.***
Objective
I would love a challenging and rewarding position, in a growth-oriented organization, which offers diverse job responsibility and the potential for advancement.
Education
Masters of Science, 05/2012, Kaplan University (Online)
Major: Criminal Justice Research 3.7 GPA
member of Alpha Phi Sigma: The National Criminal Justice Honor Society
Member of Golden Key International Honour Society
Bachelor of Science, 08/1995, Gardner-Webb University
Major: Criminal Justice 3.1 GPA
Experience
Randy Marion Automotive / Fleet & Commercial Sales / 06-2011 to Present
Sale new, used and commercial vehicles to businesses
To receive internet leads thru the Eleads system (CRM) and to contact those customers by email or phone and continually work with them throughout the purchase process.
To establish new business thru prospecting via phones and/or in person
Assist customers that may have a problem with purchased vehicles
Business to Business prospecting in person and on the phone
Yellow Book USA / Account Representative / 08-2008 to 07-2009
To service existing accounts, within an assigned territory, with their advertising needs for the upcoming year.
To establish new accounts in the yellow pages book and online at www.yellowbook.com through Business to Business
Establish increases in revenue by up selling current customers on larger ads.
Insuranti, Inc / Regional Manager / 01-2008 to 08-2008
Recruiting of new agents for the sale of Life and Health Insurance
Supervise new agents
Train new agents in use of lead program
Train new agents in personal prospecting
Personally generate sales of life and health insurance
Business to Business prospecting in person and on the phone
Establish new business as well as service existing customers
United American Insurance Company/ Unit Manager/ 03-2006 to 01-2008
Supervise new agents. 04/07 had 10 Agents in unit
Ranked # 23 Unit Manager in Nation out of 760. This was based on Unit Production over 13 week rolling period
Train new agents in use of lead program
Train new agents in personal prospecting
Personally generate sales of life and health insurance with over $200,000 in sales first 4 months before being promoted to Manager.
Business to Business prospecting in person and on the phone
I left at the request of my Branch Manager to be regional Manager at Insuranti, Inc. He was part owner.
Randy Marion Automotive / Internet Manager / 12-2003 to 03-2006
To receive Internet leads thru various email sources and to contact those customers by email or phone and continually work with them throughout the purchase process.
Sale of new cars, trucks and pre-owned vehicles
Salesman of the month May 2005 with 23 vehicles sold
Mooresville Police Department / Patrol Officer/ 05-1996 to 12-2003
To protect life and property
General patrol duties including calls for service, traffic enforcement, enforcement of laws including making arrests of individuals, report writing, various forms of investigation, community policing, taking statements of victims and witnesses to assist investigations division.
Investigation of crimes
Deter crime thru various patrol and community policing techniques
I was a Field training Officer and Promoted to Sergeant in 2001-2002
Designed the training manual for new officers
I was in charge of the golf Tournament that raised money for the Cops For Kids Program which I helped start in 1998
I obtained my Advanced Law Enforcement Certificate in 2002
Crisis negotiator for the S.E.R.T. team
SKILLS:
Strong negotiating and networking skills
Personable, motivated, enthusiastic.
Proven ability to gain account loyalty
Excellent closing skills
Working knowledge of Microsoft office (MS Word, PowerPoint, and Excel) and Internet