Customer Service Representative
Resume:
Makala Yates
huntington, WV - West Virginia 25702
Phone: 304-***-****
Cell: 304-***-****
E-Mail: ********.****@*****.***
Professional Summary
Detail-oriented,extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.<font style="line-height: 1.5;"> Technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. </font><font style="line-height: 1.5;"> Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup. </font>
Skills
Analytical and critical thinker
Customer service expert
Fast learner
Skilled multi-tasker
People Person
Skilled at mediation
Work History
July 2007 to September 2007
Walmart Wise, VA
Sales Associate
Helped Customer find products and prices. Kept my are clean and answered phones.
September 2007 to January 2008
Heritage Hall Wise, VA
Housekeeping
<br>Cleaned rooms and work areas.
August 2013 to December 2013
Sykes @ Home Wise, VA
Customer Support
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced packages.
Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction.
Activated accounts for clients interested in new services.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Maintained high departmental standards for quality and productivity metrics.
Worked closely with team members to meet or exceed all customer service requirements.
Used ticketing systems to manage and process actions taken.
Education
2007 Coeburn High School Coeburn, VA
GED
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