Sales, Customer Service, Account Management, Operational Support

Grant Trottier

905-***-**** ; snoopster_ **@*******.***

Sales and Service Specialist

Solid Sales, Team Building, Account Servicing and Operations Management

Experience in client-focused, service-oriented industries

Profile

Sharp business acumen, with background spanning sales and customer service through human resources, operations and administrative management

Excel in generating new business, developing/servicing accounts, expanding/diversifying revenue streams through up-selling, and facilitating competitive market leveraging

Dynamic communication, needs assessment, consultation, presentation, negotiation, and relationship building skills

Motivating manager experienced in training, developing, coordinating, and leading high-performance teams

Expertise in strategically prioritizing, planning and steering projects/operations to maximize use of resources, boost productivity, control costs, and increase profits

Talent for rapidly adapting skills and acquiring knowledge to master new industries, products/services and markets as illustrated by success in diverse business sectors

Career Track

Nimbus Water Systems (2013 - 2015)

Sales, Service & Installation Supervisor

Managed, organized, developed and tracked new business opportunities using CRM software

Prepared reports and analytical data to assess sales, marketing and service department efficiencies

Coordinated new customer product installations

Cintas Canada – The Uniform People (2002 - 2012)

Service Training Coordinator / Service Sales Representative

Successfully trained, developed and led a customer-focused team of service representatives in customer service and company standards; oversaw in-house and field performance

Effectively managed rental customer accounts, from sales through service and delivery

Actively consulted with clients to identify needs and capitalized on opportunities to cross-sell and up-sell services to maximize account revenue performance

Education

Diploma in Business Administration Co-operative Education

Seneca College of Applied Arts and Technology - North York, Ont.

Contact this candidate