Service Technician
Resume:
Summary of Qualifications
Focused team member with the ability to lead others in complex technical and non-technical situation. Dedicated to personal growth in every endeavor and in opportunities to share my knowledge and experience for the benefit of others. Effective in communicating customer needs into actionable goals and measurable results
Certification and Training
NCTI Installer Technician
NCTI Service Technician
NCTI Systems Technician
AT&T Pole and Ladder Certification
EX Drop Line Training
iOS Device Coordinator Training
Comcast Leadership Curriculum
Bondable
Accomplishment
Exceeded client satisfaction levels 10% above company standards for new installation and service calls for consecutive quarters
Maintained an above average safety level for my team for 2 years
Developed training and safety procedures for Service technicians
Mentored Service technicians to aid in their personal and career development
Professional Experience
Kelloggs, San Jose CA 2012-2014
Machine Operator/Maintenance Technician
Operated Industrial food processing equipment including mixers, hot irons and packaging machines
Executed the teardown, sanitization and maintenance schedule for processing machines
Enforced product standards for quality, waste reduction and safe working practices
Shipping receiving and inventory control of raw materials and finished products
Comcast, Salinas CA 2001-2012
Technical Supervisor (2010-2012)
Coordinated the daily work flow of each technician
Administered quality checks of technicians work to ensure the company standards were maintained
Conducted safety training for employees in accordance with industry standards
Handled customer escalations taking ownership of complaints, feedback and acknowledgments regarding service
Lead instructional demonstration session on new product releases
Comcast, Salinas CA
Service Technician (2001-2010)
Maintained system help by ensuring components such as amplifiers, distribution and line extenders are operating within designated parameters
Troubleshoot line issue with power supplies and line amplifiers as needed
Extensive knowledge in correcting issue associated with cable and internet installation and service
AT&T Broadband & Internet Services, Santa Clara CA 1997-2000
Service Technician
Installation and maintenance of Analog and Digital cable services
Installation and configuration of Internet @Home service including physical wiring and application configuration
In depth knowledge of diagnostics techniques and solution to address service performance issues with Analog/Digital cable and Internet configuration
Primestar/TCI, Scotts Valley, CA 1996-1997
Crew Chief
Daily monitoring of technician’s service routes, service reports and customer issues
Inventory control and equipment maintenance for all service technicians
Diagnosing issue with service installations, customer satisfaction and personnel
Cisco Systems/Stratacom, San Jose, CA 1994-1996
Technicians
Testing IGX, ACM and ECT systems for production builds
Validating IPX truck control and data systems for shipment
Shipping and receiving, Inventory control and forklift operation
Waste Management of Santa Clara, Santa Clara, CA 1990-1993
Driver
Residential recycling pick up and transport
Separation and organization of recyclables for processing and shipping
Loading and unloading delivery trucks and inventory control
Waste Management of the Desert, Palm Desert, CA 1987-1990
Foreman
Supervision of construction crew in the installation and maintenance of temporary power pole/Leading repair efforts of live 220/480 volt power line
Placement, construction and maintenance of portable offices, restrooms, fencing
Education
Heald Institute of Technology 1994
Associates of Applied Science Degree
Microprocessor and Communication Systems
Electronics Testing and diagnostics
Heald Institute of Technology 1994
Computer Technician Certificate
Solid State Circuits, Digital Circuits and Electronics
Communication and Application Software
Skills
Software: MS Word, Excel, Powerpoint
Tools: Power and Hand tools, excavation equipment, electrical diagnostic and measurement equipment
Awards and Recognition
Comcast Distinguished Service Award
AT&T Broad Band Service Award
Comcast Customer Experience Award
Comcast Safety Excellence Award
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