Manager Management

TJ KULPA

**** ************ ***** ****** 315-***-****

Clay, New York 13041 ******@*****.**.***

SUMMARY

IT/ Data and Security Product Management & Development Executive

Managed Network & Data Security, Compliance, MPLS, IT Svcs. Cloud/Data Center Svcs

Sales support to include webinars, live training sessions and customer and executive presentations

Product development and lifecycle management

Managing a team of geographically disbursed product managers

Product P & L management

EXPERIENCE

EARTHLINK (2013 - Current)

Director, IT Data Security Product Management

Manage a team of geographically disbursed product managers

IT Product Requirement documentation

Systems integration/acquisition requirements

Life cycle product development & project management

Revenue growth, P & L reporting and churn control

Maintain target margins and profitability

WINDSTREAM (f-PAETEC) COMMUNICATIONS (2001 - 2013)

Director, Data & Security Product Development and Management

Manage a team of geographically disbursed data and security product managers

Lead data strategy initiative for MPLS IP VPN, Ethernet, dedicated Internet, cloud and security services.

Develop up-sell strategies, product enhancements, and revenue tracking

Analyze competitor offers and develop competitive pricing and strategies.

Business process development and management (order processing, provisioning, implementation, and NOC post-sale support).

Deliver sales and technical training to sales and technical support staff

Manage product pages to include pre and post sale support documentation and presentations

Develop, launch, manage and grow data security product suite

DIGITAL BROADBAND (2000 - 2001) * Short-term due to Chapter 7

Director, Field Operations.

Led a team of 9 Operations Mgrs. responsible for New York, Connecticut, Pennsylvania and Maryland.

Developed Methods of Procedure, (MOPS), for escalations, maintenance, and installations.

Strategized w/Sales and Marketing executives to coordinate network build while controlling budget spending

Area Operations Manager

Hired and staffed local expansion while controlling budget/office expenditures.

Led, motivated and retained local Syracuse, NY Operations technicians and office personnel.

Managed ASR generation, tracked FOC dates, and analyzed CLR/DLR engineering.

MCI

Technical Service Manager/Consultant.- Global Accounts

Provided RFP and network design support for Global accounts, Kodak, Xerox, and Paychex Corporation.

Project managed implementation of integrated data, voice, and video WANs for multiple locations.

Created and presented technical solutions for Account Executives and at executive level customer meetings

CAREER ADVANCEMENTS

Recruited/Hired as Director IT Services Product Management (Earthlink)

Promoted to Director, Data & Security Product Development and Management (PAETEC)

Promoted to Sr. Product Manager, Data and Security Products (PAETEC)

Recruited/Hired as Data Product Manager (PAETEC)

Promoted to Director of Field Operations (Digital Broadband)

Recruited/Hired as Area Operations Mgr. (Digital Broadband)

Promoted to Sr. Technical Service Mgr./Consultant IV (MCI)

Promoted to Technical Service Mgr./Consultant III (MCI)

Promoted to Technical Service Mgr./Consultant II (MCI)

Promoted to Technical Service Mgr./Consultant I (MCI)

Promoted to Associate Technical Consultant (MCI)

Promoted to Technical Specialist II (MCI)

CAREER RECOGNITION

PAETEC biography book Chapter 6 of Arunas Chesonis “It Isn’t Just Business” book (See PDF below)

President’s Circle Award PAETEC recognition for Product Marketing initiatives

President’s Circle Award MCI’s Top 1% Most Elite National Honors Award

Vice President’s Choice Award Technical Services Highest Honors Award

Global “eMotivation” Award Recognition Award for Kodak, Xerox & Paychex

Support Representative of the Year Branch Technical Sales and Service Highest Award

Retreat to Beat Deux Branch Technical Support/Svc. Dedication Award

Way to Go Award Technical Services Organization Regional Award

Page Turner Award Branch Technical Support and Service Award

Page Turner Award Branch Technical Support and Service Award

TELECOM/PROFESSIONAL TRAINING

PDMA Project Management

Presentation Skills Introduction to Cisco Router Configuration

Advanced Presentation Skills Post-Sale Support Management

Advanced PC Skills Internet Trends and Technology

Word, Excel, Powerpoint CCS-7 Networking

Time Management Digital Transmissions

Solving Communication Problems Best Start for Technical Support

Fiber Optics Responding to Emergencies

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