Project Manager Customer Service
Resume:
Vitaly Tretyakov
Hewlett, NY 11557
**********@**************.***
Athena Networks – Long Island, New York 6/2009 - Present
Project Manager
Focused on providing construction and technology guidance to commercial and residential clients. Commercially I provide solutions on office space build outs, HVAC, electric, lighting control and computer room layouts. Residential side I provide clients support from the ground up in home building. Foundations and underpinning to roofing and complete home automation.
• Support clients with office space and residential build outs / renovations.
• Provide consulting services to residential home construction.
• Review proposals with clients.
• Single point of contact for all trades for the term of contract.
• Travel to client sites to ensure work is performed to drawings and document progress.
• Work with Architects, Contractors and Subcontractors to resolve questions / problems.
• Document all weekly project meetings.
• Create punch lists with clients and ensure they are complete.
• Review millwork drawings, furniture, equipment, etc.
• Install automation systems for heating, audio, video and security (Elan / Vantage).
• Review change orders / charge backs.
• Work with IT staff to ensure enough power is provided to computer rooms.
• Install video walls for advertising.
• Install voice & data cabling for office space and computer rooms.
• Work with client of building custom home theaters. Including materials and equipment selection.
Scholastic Inc. – New York, New York 1999 – 6/2009
Network Services Systems Engineer 2001 – 6/2009
Promoted to Network Services team to oversee all datacenter installations. Work with different departments within the enterprise to help them spec hardware for their applications. Responsible for all PCI compliance within the enterprise. Responsible for all new HP Blade c7000 & c3000 installations in 3 datacenters.
Maintain yearly budget for new products and ongoing product support. Reduced server support by 10% in first year.
Utilized ITIL standards to move toward a process-oriented organization.
Team lead for selecting new blade platform to accommodate growth and stability in our environment while showing a cost savings for the company.
Involved in implementing Information Lifecycle Management / Tiered storage solution to reduce storage cost.
Oversee all new power, cooling and HW installations in the datacenter.
Enterprise Management Center Technician 1999 – 2001
Hired by publisher of children’s books and magazines to evaluate and implement a new Enterprise Management Center (EMC). The new EMC will proactively monitor network, servers and applications.
Standard Chartered bank – New York, New York 1997 – 1999
Project Manager Consultant 1998 – 1999
Oversee the planning and installation of pc standardization for Y2K. Worked with business and technology teams to understand goals and objectives for a failover scenario. Implemented new cabling infrastructure to support new hardware and software for DR site.
Network Consultant 1997 - 1998
Served as a senior customer service engineer to resolve 3rd level tickets, assisted senior network and server engineers in problem solving.
Prudential Securities – New York, New York 1997 – 1999
Network Communications Analyst (Shift)
Primarily responsible for monitoring and remediating network and performance issues using various network tools.
Education
St. John’s University – Queens, New York
Bachelor of Marketing
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