Customer Service Data Entry

Suzy Lair

*** *. ******** **, ********, AR, *****, ( c ) 913-***-****

Objective

Obtain a customer service position that utilizes my communication, problem solving and negation skills, for a first class company in telecommunications and entertainment.

Work Experience

Windstream Communications, Harrison, AR

Facility Provisioning Department, Jan. 2013-Present. Contracted, Comforce

As a team player in Facility Provisioning, my general duties include, working with Engineers, Contractors, Assignment, Service Centers, Area Managers, and Field Technicians. Accurately reading cable schematics, and transferring information into cut sheets, to distribute to the field for execution. Once notified that the field cut over has be accomplished successfully, I then post and cleanup Miror records to reflect the changes. Review and update outside plant jobs as issued by the engineers, utilizing JobTrac, M6, and Miror. Assist members of the department in BWAP and Stimulus projects daily.

Windstream Communications, Harrison, AR

LSPAC Department, May 2012- September 2012. Contracted, Aerotek

Data entry, updated and audited Time Warner migration spreadsheet. Imported seven day rejects to the company database from Express, and worked them by placing 'x' orders. Canceling 'I' and 'o' orders when handling customer action database, utilizing Neustar, Port PS, Express, Decris, Cams, and Winfo programs. Updated the balance spreadsheet daily, and assisted with up dating the remaining services database.

Campbell Insurance Agency, Harrison, AR

Customer Service Agent, December 2011-February 2012, Temporary

Responsible for general clerical duties, to include data entry, mailings, receiving and posting payments, and filing. Answering in-coming calls, and customer service questions related to client accounts. Quoting insurance for new business.

Amerigas, Harrison, AR

Customer Service, October 2011-December 2011, Seasonal

I enjoyed providing a high level of customer service to our customers. On a daily basis I received and posted payments, and completed data entry . I was responsible for co-coordinating driver deliveries to our customers, and insuring deliveries were made on time. Answered phone calls regarding customer accounts, and created new accounts.

FedEx Freight, Harrison, AR

Human Resources Associate, January 2011-May 2011

Answer Human resource phone calls. Image, group, index and audit employee files. I have experience with advanced livelink, and people soft programs. I am able to multitask, complete data entry, and enjoy utilizing my problem solving skills.

FedEx Freight, Harrison, AR

Switchboard Operator/Customer Service, October 2009-January 2011

Answer and transfer a high volume of calls. I enjoy troubleshooting, problem solving and defusing situations with customers. Assist Human Resources Department with Kronos’s timekeeping sheets, post hire survey’s, call volume reports, imaging, and E-verify new hire’s (E-verify certified).

Manage Rental Property, Harrison, AR

Self Employed, August 2008 - present

Collect and post payments from tenants. Handle maintenance issues. Compose lease contracts and amendments.

Best One Stop Insurance Agency, Harrison, AR

Vehicle Insurance Sales Agent May 1998-May 1999

Provided estimates and negotiated existing and new client’s liability insurance needs. Receive and record payments, provide customer service for incoming telephone calls and questions. Filing and data entry.

Wal- Mart Photo Lab, Harrison, AR

Laboratory technician, June 1998-May 1999

Start up and shut down the photo machines, whilst maintaining the correct PH balance. Crop, size and package the photos for pickup. Collect payments.

Education

North Arkansas College, August 1994- January 1997

Skills and Abilities

Good knowledge of Microsoft Word, Excel, Office, and Outlook, Scanner, Ten Key, Peoplesoft, Livelink programs, and also E-verify certified. In addition; Winfo, Express, Decris, Neustar, and Port PS, Miror, M6, field view, and JobTrac.

Professional references upon request

Personal References

Leslie Behrle 870-***-****

Kelli Collins 870-***-****

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