Customer Service Desktop Support

THEODORE CHUPP

**** ********* ****** ************, ** 19149 215-***-**** email: *.*****@*****.***

CERTIFICATIONS /SKILLS/TRAINING

CompTIA A+ Certified

Working knowledge of Microsoft Operating Systems: Windows XP, Vista, Windows 7, 8 and 8.1

Configures and sets up small office/ home office Local Area Networks (LAN)

Google Chrome Console Certified

Google Apps for Business

OFFICE SKILLS

Ticketing Systems: PIP/TrackIT/Spiceworks Remote Access: Bomgar/TeamViewer/LogMeIn

Operation of business and office machines Customer Service training

EDUCATION

Network Learning Institute Mt. Laurel, NJ 06/2012

Computer Systems Analysis Analyst

Completed Computer Systems Analysis/ Analyst requirements

Completed course work in Microsoft Certified Professional and coursework in CompTIA Network+

A+ Certification

Art Institute of Philadelphia Philadelphia, PA 06/1994

Associates in Specialized Business

Completed courses in Graphic Design

Analog and Digital Recording: Cakewalk PC Software, MIDI Principles

Business Contracts

Live Sound: The Trocadero, Theater of Living Arts

WORK EXPERIENCE

Brooksource Philadelphia, PA 04/2015 to 05/2015

Desktop-Remote Support

Provided excellent End User support at various sites for The Rothman Institute

Utilizing TrackIT ticketing application logged issues from start to resolution

Accessed End User workstations remotely to resolve issues with E-Clinical Works “Go-Live” initiative

With Active Directory; added and removed accounts, reset passwords, and re-established access to critical files

JCW Computer Consulting, LLC Philadelphia, PA 05/2014 to 02/2015

Network Engineer-I

Windows Remote Desktop, Active Directory Account Management, and Managed Services for 6 MDHSA Sites

Implementation and Support of 3 Computer Labs consisting of 110 Workstations at Mathematics Civics and Science Charter School

Support Faculty and Student Body at the Richard Allen Preparatory Charter School in a MAC/ Windows Environment

Desktop Support and Procurement of Assets for Staff of 30 Users at the Philadelphia Education Fund

Perform Break-Fix duties as required for Customers; Data Backup; Virus Removal

Apex Technical Staffing Horsham, PA 05/2014 to 05/2014

US Bank-Windows 7 Migration Deployment

Customer facing Technician for US Bank

Perform Data Backup/Data Migration from Windows XP to Windows 7 OS

Unpack desktop/laptop hardware and monitors for end users to complete migration process

Provide Post Deployment support for issues related to Lotus notes and software not transferred at migration

Wipe HDD in accordance with US Bank and CompuCom security standards

Theodore Chupp resume, page 1 of 2

Apex Technical Staffing Philadelphia, PA 03/2014 to 04/2014

Cigna- Windows 7 Migration Deployment

Customer facing Technician for Cigna Insurance

Perform Data Backup and migration from Windows XP to the Windows 7 OS

Setup and remove old hardware for PC’s not meeting baseline standard of Cigna’s IT requirement

Perform OS Migration using the SCCM tools provided by Cigna IT and vendor

Check for completion and connectivity following the vendor and Cigna’s protocol

Balance Staffing Lowell, MA 10/2013 to 02/2014

Plumchoice- Remote Desktop Support

Remote Desktop support for clients Hewlett-Packard and Avast Anti-Virus

Troubleshoot Microsoft based PC’s for problems: Network connection issues, Printer setup, OS corruption

Troubleshoot PC’s running Avast anti-virus for Firewall, Network connection, and software issues

Experience with ticketing system PIP and remote support software Bomgar in Citrix environment

General support for Microsoft PC’s running Windows XP, Vista,7, 8, and the 8.1 Update Operating Systems

CompuCom Philadelphia, PA 04/2013 to 10/2013

Wells Fargo Bank- Windows 7 Deployment Implementer

Customer facing Technician for High-Profile Client Wells Fargo

Preserve Data Locally and on Server for End-User Client PC’s

Migrate Data and Profiles of End –User

Install Windows 7 Image onto Client PC’s in strict accordance of Wells Fargo policy

Map Network drives, add Network/Local printers, configure MS Outlook profiles for End-User

Document service procedures and Trouble Ticket’s providing necessary Tech Support

CompuCom Berwyn, PA 01/2013 to 01/2013

Wells Fargo Advisors-Field Operation Tech

Disconnect and reconnect users’ desktop laptop PC equipment with docking stations.

Monitors data communications network to ensure that network is available to all users and resolves data connectivity problems.

Inspect communications wires cables and trace lines in offices/cubicles to switches in IDF closets to restore connectivity to clients.

Trained End Users to operate new or modified equipment.

Monitor functioning of equipment to ensure system operates in conformance with specifications.

Protingent King of Prussia, PA 01/2013 to 01/2013

Intertek -Software Tester

Monitored mobile device APP performance to ensure efficient and problem-free operations of various applications.

Participated in product design reviews to provide input on functional requirements and potential problems.

Collaborated with field staff to evaluate or diagnose problems and recommend possible solutions.

JEVS EARN Center Philadelphia, PA ` 10/2012 to 04/2013

Intern Career Connections

Assisted clients with basic computer skills and creation of documents in the MS Office Suite

Provided IT support concerning issues with connectivity, network drive mapping, and virus alerts

Instructed students in developing resumes and other supporting documents used for job search and employment

Fix That PC! Philadelphia, PA 09/2011 to Present

PC Technician (Independent Contractor)

Personal computers built to customer specification

Set up Small Office Home Office Networks

Troubleshoot systems for hardware and software issues

Virus Removal, upgrades,and migration of accounts

Theodore Chupp resume, page 2 of 2

Contact this candidate