Engineer Manager

ALBERT VEAL

**** ******** **** ****** **** Forest, NC 27587

919-***-**** ************@*****.***

QUALIFICATIONS

Motivated, versatile, team-oriented Computer Networking Professional with proven leadership, customer care and problem-solving skills. Uniquely effective in identifying customer problems, initiating fixes or work-a-rounds and implementing new processes and procedures that increase end user productivity; recognized for minimizing computer network down time while achieving organization goals and objectives. Background includes excellent customer relationship skills, research and analysis, strategic planning and problem resolution abilities.

Hardware: Cisco; Juniper T640/T1600; M120/M320/M40; Tellabs 8860; Lucent CBX500, BSTDX_9000, GX_550; Nortell Passport 15K; ANDA 4000; Larscom Orion 4000; Overture 5100; Alcatel 7670; Quick Eagle DL_3100

Software: Windows NT/Windows; UNIX

PROFESSIONAL EXPERIENCE

Verizon MCI, Cary, North Carolina

Technical Service Manager/Incident Manager (2010-Present)

Provide maintenance support for customer incidents on demand by taking ownership of issues from inception until resolution

Enlist network management personnel, support or repair organizations as necessary to facilitate

Demonstrates strong leadership skills in both crisis and expectation management.

Aggressively work customer issue to a final resolution.

Test/analyze repair issues and work with vendors (internal and external) to repair issues quickly and permanently.

Successful identify opportunities for increased revenue (sales) when possible.

Make recommendations to sales teams and customers on diversity and/or ways to optimize their network to effectively run their business.

Resolve complex/chronic maintenance issues.

Demonstrate leadership while assisting management in meeting organizational goals by driving efficient workflow

Data Network Internet Engineer (2007-2010)

Deployed latest hardware and software codes on Lucent, Cisco, Tellabs and Juniper within MPLS, ATM and Frame Networks.

Completed extremely high-profile project on time for the 2008 China Olympics.

Expanded networks and all peripheral devices with additional switches, cards and T-1, E-1, DS3, OC3, OC12, OC48 and OC192’s for maximum efficiency.

Worked closely with vendors, hardware and software developers and Verizon support groups on resolution of network anomalies.

Increased CPA footprint by adding nodes in 15 new markets and 6 countries.

Increased PIP footprint by adding nodes in 9 new markets and 4 new countries

Data Implementation Engineer (2003-2006)

Delivered all network capacity projects as requested by the requesting organizations to ensure a successful launch of products and services for Verizon Business at a Completed Rate of 97% of all non-expedited projects on schedule.

Completed a total of 480 Projects. With a completion average rate of 40 per month.

Obtained and maintained a 99% first time acceptance rate on projects submitted for QA.

Stealth Index of 99.9% error free performance when working on nightly maintenance activities during the 12 month reporting period, based on a 12 month rolling average.

Created and implemented department standard operating procedures.

Network Engineer (1998-2003)

Requested latest software code from vendor for repeated Frame Relay Network Process card reboot issue; installed code that resulted in 99.9% uptime rate for customer.

Troubleshot and resolved network issues for X.25, Frame Relay and ATM global networks.

Utilized network management tools to isolate and resolve network faults.

Interfaced with Customer Account Teams and customers in providing top technical assistance

Performed Stratacom IGX network software upgrades and trained staff on operating procedures.

Field Engineer, Raleigh, North Carolina (1994-1998)

Completed daily installation, maintenance, testing and repair of telecommunication equipment and successful data connectivity for five MCI sites and thousands of MCI customers.

Developed and maintained monthly reports for senior management to ensure sites were maintained to the highest standards.

Implemented a voice applications and switched services training program for engineers. Feedback was overwhelmingly positive.

Received monthly awards for providing technical training to newly hired engineers that resulted in increased productivity.

UNITED STATES AIR FORCE CONSOLIDATED SPACE TEST CENTER

Onizuka, AFS, California

Satellite Systems Supervisor (1991-1994)

Supervised and coordinated the Operations of Control Data Corp 3800 computer systems, including the Xerox 9700 Electronic Printing and Datagraphix Microfiche Systems, Computer Media data, Conversion and the Varian 77 Utility Computer.

Assisted program engineers in troubleshooting new software.

Operated and monitored 1180 computer systems in a stressful, real-time support environment for nationally critical DOD NATO satellite and NASA space shuttle programs.

Transmitted and received tracking, commanding and telemetry data to and from multi-million dollar space vehicles and coordinated with various interfacing agencies and experimenters, such as Phillips Lab, Kirtland AFB and New Mexico.

Telecommunications Information Systems Operator

2146th Communication Group, Osan AB Korea

Operated and performed preventive maintenance on high-level military computer systems.

Distributed, routed, verified data, generated and responded to service messages that ensured proper delivery of Mission Critical Data.

EDUCATION AND PROFESSIONAL DEVELOPMENT

UNIVERSITY OF MARYLAND, College Park, Maryland Complete Two Years

United States Air Force NCO Preparatory Course, Bitburg AB, Germany

United States Air Force NCO Leadership School, Travis AFB, California

CCNA - ROUTING CONCEPTS - OSPF ASSESSMENT

CCNA - ETHERNET FUNDAMENTALS ASSESSMENT

CCNA - ROUTING CONCEPTS - RIP and IGRP ASSESSMENT.

ANDA 4000 Overview Training

Juniper OJTNR/M320 training

Completed and certified ITIL V3

Contact this candidate