Customer Service Information Technology

VINCENT VIERNES

** ******** ****, ***********, **, M1P4E6

Mobile: +1-647-***-**** Email: **************@*****.***

OBJECTIVE

To obtain an entry level in information technology that would best fit to my qualification and develop further skills for continuous career improvement and gain further experience while enhancing the company’s productivity and reputation.

TECHNICAL EXPERIENCE

Help Desk Teacher Assistant: (Jan2015- Aug2015)

Troubleshoot computer hardware and software issues in College classrooms

Troubleshoot TCP/IP connectivity issues, IP Address, subnet mask, DNS, Default gateway

Assist in setting up Networks using switches, routers, KVM switches and configuring computers for Class Lab exercises

Installed and configured Windows operating systems such as Windows XP, Vista, Windows 7 and Windows Server 2008 and 2008R2

Configure Windows Server 2008/2008R2 Active Directory Domain Controller

Connect computers to network using switches, routers, RJ45 cables

Installed application such as MS Office, Adobe, RSAT, WAIK, etc

IT Data Center Operations: (Oct 2007-June2009)

Monitor, optimize and maintain a network, servers and databases.

Responsible for back-up / restoration, report generation and process execution.

Standby database monitoring and archive log application

Document, tracks and monitors the problem to ensure a timely resolution

Performing routine maintenance, system administration and system problem diagnosis for system performance and availability

Troubleshoot problems related to local and wide area networks`

Collect, analyze and organize relevant information from external and internal customer

Network Technology:

CCNA (Routing and Switching) Certified – July 2015

Networking Concepts such as TCP/IP, IOS, LAN/WAN, DHCP, EIGRP, OSPF, RIP, RSTP, PVST, VLAN, VLSM/CIDR, IPv6, 802.1Q, Frame Relay, ACL

Able to perform Copper Cabling/Wiring

Able to setup and troubleshoot Small Office/Home Office LANs

Computer Operations / Troubleshooting:

CompTIA A+ Certified – March 2015

Proficient in hardware configuration, upgrade, troubleshooting, and repair

Install, configure and upgrade physical and logical elements of PC

Operating Systems/Applications:

Can operate Windows XP, Windows 7,Windows 8, Windows Server 2008R1/R2, MS Office Suite

Linux Fedora, Ubuntu, RHEL

Experienced with Active Directory, GPO, WDS, WSUS, WAIK

Install and configured Windows operating system either by upgrade, migration or deployment

Working experience in AD/LDAP user and Exchange account administration

Virtualization:

Functional knowledge with VMware Workstation, Oracle’s Virtual Box, Hyper V, GNS3

INTERPERSONAL SKILLS

Proven analytical and problem-solving skills

Strong attention to detail with excellent planning and organizational skills

Flexibility and adaptability to work in a fast-paced environment with tight timelines

Capable to work independently and as part of a team

High degree of integrity and commitment to quality

Customer service driven

Strong networking and interpersonal skills, Highly Customer focused

Excellent decision maker with focus on service recovery

EMPLOYMENT HISTORY

Professional Driver Canada Cartage 2013 -2015

Machine Operator Cardinal Health Canada 2011-2013

Warehouse Associate MedicalMart Ltd 2009-2011

Unix System Operator (IT Operations) SMART Communication Philippines 2007-2009

EDUCATION

Citi College Toronto Toronto, ON, Canada

Network Engineering January 2015 – August 2015

AMA COMPUTER UNIVERSITY Quezon City, Philippines

BS in INFORMATION TECHNOLOGY 2005-2007

AMA COMPUTER College – Laoag City Laoag City, Philippines

BS in INFORMATION TECHNOLOGY 2001-2005

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