Customer Service Quality Engineer

TIMOTHY BLAYLOCK

***** *** ***, *******, ** *****

Home: 501-***-**** • Cell: 501-***-****

**********@*****.***

To obtain a challenging position in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations. SolidWorks 2005

The Mathworks MATLAB

MS SQL Server 2008

Microsoft Word, Excel, PowerPoint

Electronic computer systems

Process improvement

Operations research

System checks and troubleshooting

Computer diagnostics and repair

Customer service-focused

Hardware support and troubleshooting

Electrical Drafting

Advanced Troubleshooting

08/2011 to 05/2015

KELLY SYSTEMS

Hot Springs, AR

IT Specialist

Full-Time during Summers

Part-Time/On-Call during school semesters

Diagnosed and resolved internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Designed, built, and maintained multiple client websites. Identified and resolved issues involving ScriptPro pharmaceutical prescription dispensing robots.

Troubleshot electrical and mechanical defects at residential, commercial and industrial sites.

Accurately read blueprints and repair manuals to identify and fix mechanical problems. Completed all repairs and maintenance work to company standards. BACHELOR OF SCIENCE: ENGINEERING PHYSICS 2015

Henderson State University, Arkadelphia, AR, U.S.A. Graduating December, 2015

3.05 GPA

Minor in Business Administration

Recipient of Arkansas Challenge Scholarship

Member of Sigma Pi Sigma (Physics Honor Society)

Member of Society of Physics Students

PROFILE

SKILLS

PROFESSIONAL EXPERIENCE

EDUCATION

Contact this candidate