Customer Service Quality Engineer
Resume:
Alan M. Hurt
Bowling Green, KY 42104
270-***-**** (Cell)
**********@*****.***
Summary of Qualifications
Dependable, conscientious, detail-oriented, trustworthy customer-focused professional with excellent verbal and written communication skills. Resourceful problem solver with an ability to compile sketchy data from several sources and translate it into concise, actionable information. Knowledgeable in all phases of business operations from sales generation through shipment of finished product.
Experience
Luvata Franklin Incorporated, Franklin, KY 2011-2015
(ISO9001 Certified. Luvata is a manufacturer of engineered copper products for the air conditioning and refrigeration industries)
Quality Engineer
Manage LFI’s largest customer account, Carrier. Also responsible for all customer orders using High Frequency Welding. Main focus is delivering defect-free tube products to three major Carrier facilities in Collierville, TN, Indianapolis, IN and Monterrey, MX. Responsible for internal quality firewall to eliminate any defects shipping to customers. Conduct audits to insure continuous improvements in LFI internal systems. Process customer claims and implement corrective actions needed based on customer complaints.
Certified for Internal Auditor for ISO 9001:2008 with Emphasis on ISO/TS 16949:2009
Certified in Supervisor Leadership Program
Certified in Carrier RCS Supplier Super Day Training
SRG Global (formerly Siegel-Robert Automotive), Bowling Green, KY 2005-2011
(ISO/TS 16949 Certified. The largest plastic chrome plating company in the world and the number one manufacturer of chrome plastic parts in North America)
Quality Engineer (Farmington, MO)
Champion and Team Leader on Ford Motor Co. account. Monitor weekly and monthly quality scores, communicate with all areas of operation and customer to improve quality and to achieve excellent quality standards and processes, thereby securing Q1 ranking with Ford.
Interim Quality Manager (Bowling Green, KY)
Worked extensively with management teams to insure smooth transition of business from Bowling Green, KY facility to four sister operations within SRG Global by managing quality issues, containment activities, disposition of materials, and all customer communication necessary for complete transfer of business.
Quality Engineer (Bowling Green, KY)
Manage major accounts to ensure quality chrome plated products are delivered to customer specifications and in a timely manner. Accounts include Ford, Honda, Summit Polymers, Meridian, JAC Products, and Magna. Improve quality and reduce costs associated with quality of products. Investigate and evaluate customer complaints regarding quality, specifications and tolerance, and delivery condition of products. Collaborate with customers regarding intermediate and permanent quality improvement plans.
Certified in Introduction to Six Sigma for Teams and Six Sigma Green Belt Training
Certified in Failure Mode and Effects Analysis (FEMA) Training
Certified in Defect Recognition Training and trained teams in Defect Recognition
Certified in Practical Problem Solving Resolution Training and lead teams in PPSR
Certified in Problem Solving Train the Trainer
Renaissance Mark, Bowling Green, KY 1993-2004
Flexo Scheduler/Purchasing Agent
Scheduled six flexo printing presses. Purchased and insured receipt of raw materials for orders from over one hundred customers amounting to annual sales of ten million dollars. Monitored quality of materials and worked directly with suppliers to insure all materials met or exceeded customer expectations. Addressed any quality issues with suppliers and worked to gain resolution and disposition of any sub-standard materials.
Customer Service Administrator
Managed the production of brand label orders including: Morton Salt, Ralston Foods, Sherwin-Williams, Pepsi-Cola and Allen Canning totaling over 4 million dollars annually. Responsible for all manufacturing issues regarding quality, delivery, pricing and service.
Grew ALLEN CANNING account from $600K to over $2MM annually.
Received several customer commendations for providing excellent customer service.
Plant Estimator
Determined base cost to produce order, providing information to establish final price for quotation to customers for plant start-up.
R.R. Donnelley & Sons, Glasgow, KY 1982-1992
Customer Service Representative
Managed magazine production of facility’s largest customer, Hearst Publications.
Major account responsibilities included ESQUIRE and MOTOR BOATING AND SAILING. Monitored each aspect of quality and timely distribution of over one million magazines per month.
Material Test Technician
Liaison between manufacturing and over 20 paper suppliers. Reviewed paper performance and quality issues with all suppliers and our manufacturing management team.
Education
Bachelor of Arts, 1983, Western Kentucky University, Bowling Green, Kentucky
Concentration: English and Allied Language Arts
Teaching Certification for Secondary Education
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