Engineer Customer

KUMAR KULATILAKE

*** ****** ****, **** *****, IL 60046

847-***-**** cell

*****.**********@*****.***

U.S. citizen

SUMMARY

Highly analytical Engineer with ability contribute with both hardware and software knowledge. Strong analysis and problem solving skills. A team player, who is seen as a mentor and a resource by team members.

Experience in testing and debugging of CDMA, 1X, EVDO, LTE, UMTS and GSM cellular devices

An extensive background in hardware root cause analysis and resolution of CDMA, 1X, EVDO, LTE, UMTS and GSM cellular devices and related products

An extensive background in troubleshooting cellular network products at modular and component level with accurate problem identification and resolution

Experience in resolving network interface issues

Field and global factory support experience

Developed, reused and maintained LabView programs

Experience in building, calibration and troubleshooting of test systems

Provided many test enhancements

Corrective Action Preventative Action

Continuous Improvement Processes

PROFESSIONAL EXPERIENCE

ZTE USA, Suite 210, 8430 W Bryn Mawr Ave, Chicago, IL 60631 (November 2013 – September 2015)

Test Engineer

Performed carrier validation, verification and acceptance testing on Sprint, US cellular, T-Mobile and AT&T devices on live network, with technologies involving, LTE, UMTS, CDMA and GSM. Isolated field defects and worked closely with R&D teams to resolve defects. Captured and analyzed defect logs, provided analysis and assisted with resolving issues. Provided quality improvement feedback. Provided support to meet project mile stones.

Motorola Mobility, Libertyville, IL

Software Test Engineer, Carrier Validation (consultant Infobahn September 2013 – November 2013)

GENCO, ATCLE Logistics and Electronics, Libertyville, IL

Test Engineer / Technical Manager (Jan 2012 – July, 2013)

Provided technical support for cellular test and repair operations. Maintained OEM certifications and training requirements. Coordinated acquisitions of additional OEM repair certifications. Performed initial device RF characterization and validation of new models for incoming inspection. Developed and optimized RF test systems in LTE, EVDO, CDMA, UMTS and GSM. Stayed abreast of the latest cellular repair technology and industry best practices, implement as appropriate. Established pattern of continuous improvement and working with accepted quality guidelines to achieve goals. Communicated with customers, vendors and internal organizations. Played a key role in successful startup operation in Libertyville, IL. Managed a staff of four technicians. Supported Apple, Motorola, Samsung, LG, HTC and Pantech devices.

Research in Motion Limited (Blackberry), Rolling Meadows, IL

Engineering Technician Field Return Analysis (May 2011 – Jan 2012)

Supported in-depth failure analysis of BlackBerry handheld devices, both pre-production and field returns, with the end objective to reduce field returns and improve the overall device quality.

AT&T INC, Hoffman Estates, IL

Test Engineer Device Validation (consultant – Pinnacle Technical Resources August 2010– April 2011)

Conducted technically complex wireless device test plan on UMTS/GSM wireless devices. Wireless network performance testing on network selection/reselection, Radio Frequency (RF) performance, audio quality, call processing, OTA, data services, feature and application functionality, and relevant accessory testing in the local market on all devices under test. Created test plans for non standard products. Recorded failures, reported to Manager, team and the OEM representative. Interacted with OEM representatives to provide failure scenarios and worked towards resolution.

MOTOROLA Mobility, Libertyville, Illinois

Senior Engineer Software/ Hardware (April 2009 - May 2010)

Performed debugging, integrating and testing software in an embedded real-time environment for 3G cell phones Developed effective solutions for customer issues, field issues and factory issues. Provided software updates to continuously improve the product quality and to meet regulatory changes.

Provided technical support to various Feature teams, Development teams, CTS (Customer Technical Solutions) team and Project Managers to resolve urgent customer issues.

Identified and resolved hardware/software issues working closely with the Product Support Engineering HW team. Followed up with taking preventative action by providing constant feedback to various product teams.

Traveled to field, customer centers and repair centers to reproduce and to root cause urgent field issues.

Performed New Product Introduction analysis with root causing the failures and providing the resolutions with meeting the deadlines.

Created comprehensive test plans and designed test cases using hardware, network and software background to successfully capture/reproduce the field failures and bug fixes.

Resolved network interface and phone/radio configuration issues with problem identification and corrective action, resulting customer satisfaction.

Ensured product transfer from the integration team with feature study, proper documentation and tools.

Provided hardware/software support for the group based on high level of expertise.

Achieved high customer ratings for Post Launch Support.

Senior Technician Software /Hardware Product Support Engineering (March 2007 – April 2009)

Performed debugging, testing and integrating software/hardware in an embedded real-time environment for 3G cell phones

Developed effective solutions for post launch software and hardware issues meeting deadlines.

Provided customer focused technical support to various Feature teams, Development teams, CTS (Customer Technical Solutions) team and Project Managers to resolve urgent customer issues.

Worked closely with the CDMA PSE HW team to quickly isolate and resolve hardware/software issues. Took preventative action by providing constant feedback to various product teams.

Traveled to field, customer centers and repair centers to reproduce and to root cause urgent field issues.

Senior Technician Electronics Product Support Engineering (Nov 1999 – March 2007)

Performed field return analysis, new product introduction analysis, accelerated life test analysis, global factory support and field support.

Resolved factory stop shipment issue with quickly identifying the root cause. Provided and implemented corrective action reducing any down time.

Analyzed field failures, determined the root cause, submitted suspect components for material failure analysis,

followed up with notifying the vendor for corrective action resulting improved quality.

Setup in department automated test systems, reduced the test back log and cycle time. Developed, reused and maintained LabView programs to meet department ongoing automation needs.

Tested devices for component and carrier validation (Verizon, Sprint, U.S. Cellular and other). Supported cost reduction related activities with Spirent C2K testing, Parametric testing, radiated testing and with bench testing. Analyze the test data and root caused any system or product failures meeting the deadlines.

Developed creative trouble shooting techniques with using hardware, networks, and software knowledge which is documented and regularly used by the PSE hardware team with improved accuracy.

Mentored and trained new engineers and technicians with trouble shooting techniques to get them up to speed.

Provided technical leadership to technicians.

Additional work experience prior to 1999 provided upon request.

EDUCATION

B.S. Computer Science, Roosevelt University, Schaumburg, IL

Associates Degree in Electronics Technology, Truman College, Chicago

TEST TOOLS: QXDM, QPST, QCAT, Lauterbach, Metrico Datum, Wire Shark, Ethereal, RadioComm, RSD Lite, RSD General, CPV

TEST EQUIPMENT: JTAG, DMM, spectrum analyzer, Oscilloscope, HP8924, HP8960, CMU200, CMW500, Signal Generators, Power Meters and other test equipment

AUTOMATED TOOLS: Spirent, Anite, CDMA parametric test bench, GSM parametric test bench, GPS, Battery testing, current measurement equipment, radiated testing

TRAINING

EVDO Call Processing: Five Minutes in the Life of an EVDO Handset, CDMA Call Processing: Five Minutes in the Life of a CDMA Handset, Understanding CDMA, Understanding GSM, GSM System Overview, UMTS, and LTE from release 8 to 10 and number of other courses.

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