Customer Service Criminal Justice
Resume:
Agnes Cherfils
** *.*. *** ******, Miami, FL ****9
305-***-**** *************@*****.***
Summary
Focused and responsible individual dedicated to maintaining the utmost professionalism, high work standards and ethics
Ability to work well in a team environment and interact with individuals at all levels
Strong communication, organizational and interpersonal skills
Experience working with people in diverse, fast-paced environments
Computer skills: Knowledge of Microsoft Word, Excel, Power Point
Types 20 - 35 wpm
Bilingual English and Creole
Education
Brown Mackie College, Miami, FL April 2013
Bachelor of Science in Degree in Criminal Justice
Brown Mackie College, Miami, FL April 2010
Associate of Science Degree in Criminal Justice
Professional Experience
American Airlines, Miami, FL 05/2006 – 03/2014
Fleet Service Clerk
Load and unload baggage carts and containers
Check deliveries of supplies against requisitions to determine discrepancies
Transport material to and from aircraft or other designated locations by driving vehicle while towing numerous baggage carts, dollies.
Gate Safe, Miami, FL 04/2005– 07/2007
Security Coordinator
Inspected internal and external appearance of airline equipment and checks for any unauthorized items that may be used as a weapon
Monitored and validated unattended vehicles and secured with locks and verified that vehicles were secured in a fenced-in controlled parking area
Observed and monitored unit activity and facility surroundings
Andre Pierre, PA, Miami, FL 05/2004– 04/2005
Receptionist
Greeted clients as they entered the law office
Answered multiline telephone, took messages, set appointments
Performed general office clerical duties as assigned
Precision Response Corporation, Miami, FL 06/2001-05/2004
Member Services
Able to handle large volume of inquiries, while always providing excellent service.
Responsible for utilizing customer service skills to: identify consumer needs, provide prompt resolution to inquire and follow through on all calls with customers.
Ability to navigate and multi-task with various applications while conversing with the customer
Ability to work independently and under pressure in a complex and changing working environment
References
Esther Bien’eme
19720 N.E. 10 Ave
Miami, FL 33179
Linda Joseph
1297 N.W. 126 Street
N. Miami, FL
Gertrude Fredricks
550 N.E. 124 Street
N. Miami, FL 33161
Jeanna Jean Baptiste
1776 N.W. 30 Street
Miami, FL 33161
Contact this candidate