Customer Service Sales

CURRUCULUM VITAE

AJMAL REHMAN S/O WALI UR REHMAN

Email: ***************@*****.***

Contact: +971*********

CAREER OBJECTIVES:

To further enhance my ability in serving and mingling with people and to work for rewarding exciting Business establishment with new challenges and career development opportunities where Creativity, exceptional customer service Organizational skills and experience can be utilized to benefit WORKING EXPERIENCES:

Designation: Sales coordinator

Company: Mostafawi Establishments, Dubai

Period: Jun 2014 to till date.

Major job responsibilities:

Working as a liaison between sales reps and customer service to resolve customer order issues and complaints.

Liaison with inventory executive to get correct information on ordered unit.

Monitoring of prices related freight and transportation.

Ensuring the availability of stock within prescribed constraints in order to meet customer demand at all times.

Monitoring of inventory position by providing timely status of readiness and shipment of goods.

Interacts with supplier to ensure timely delivery and constantly follows up on the status of the order.

Meeting deadlines as assigned; handle multiple priorities and complex tasks on a routine basis.

Recording and solving client issues in connection with administration of action plans.

Ensuring strict business control in compliance with organizational policies and procedures.

Supervising development of contract with observation of legal rules and formalities.

Forecasting sales measurements and identifying marketing scope for the development of effective business plans.

Coordinating sales issues and dealing with client interactions and services management.

Monitoring development of quotations and Performa invoices as per client demands.

Discussing project requirements and ensuring proper supply of materials to the parties, plans and organizing sales meetings.

Planning, organizing and executing promotional projects and events.

Coordinating and executing large marketing mailers and distribute marketing materials and catalogues as needed.

Coordinating traded shows: Finalizing arrangements i.e. payments, equipment, materials, booths, catalogues.

Creating, maintaining and running reports and data bases related to commissions, sales history, and call reports.

Designation: Office Coordinator

Company: Dry Docks World-Dubai,

Period: Aug 2008 to May 2012

Major job responsibilities:

Compilation and preparation of reports and documents pertaining to personnel activities.

Preparation of meeting agendas, keeping record and transcribing minutes.

Preparation of badges, passes, identification cards, and performing other security-related duties.

Completion of work schedules, managing calendars, and arranging appointments.

Opening, sorting, and routing incoming mail, answering correspondence, and preparing outgoing mail.

Receiving telephonic calls and responding accordingly.

Managing and coordinating security operations ensuring that security procedures are implemented and followed as per the Company Security Procedures.

Updating files, and maintaining a variety of records such as addresses, telephone numbers, and vacation.

Developing schedules, attendance and timesheets, numerical logs, ledgers, and client files.

Photocopying documents, collating, assembling, and distributing materials. Designation: Sales Supervisor

Company: Lever Brother Pakistan Limited,

Period: May 2005 to April 2008.

Major job responsibilities:

Responsible for obtaining profitable results through the sales team by developing the team through motivation, counseling, skills development and product knowledge development.

Maintaining accurate records, attending trade exhibitions, conferences and meetings.

Maintaining relationships with clients by providing support, information, and guidance.

Organizing sales visits; identifying new markets and business opportunities.

Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

Personally observing the performance of all sales representative activities are in accordance with the guidelines of the Companies’ Code of Conduct.

Preparing reports by collecting, analyzing, and summarizing information.

Recording sales and send copies to the sales office.

Communicating with the manager regarding the sales, employees and other important matters. EDUCATION:

M.A (IR) from Hazara University (2009)

Graduation from Hazara University Pakistan (2004) TRAININGS / COURSES / ATTENDED:

MS-Office (latest version of MS-Word; MS-Excel; MS-Power Point)

IELTS, British Council Peshawar Pakistan

Personal Safety and Social Responsibilities Dry-Docks World- Dubai.

Certificate of Excellence from NAKILAT

Elementary First Aid, Fire Prevention and Fire Fighting Dry-Docks World- Dubai. PERSONAL INFORMATION:

Date of Birth : 15 December 1982.

Marital Status : Single.

Nationality : Pakistani/ Muslim.

Passport No : EU919154551.

Language Spoken : Fluent in English, Urdu, Hindi, Pashto and Punjabi. Driving License : Dubai- 1533770 (LTV-Valid Till 13-January-2020). Reference will be provided on demand

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