Customer Service, Front office, bilingual

Jeanette Mendez

Moreno Valley, CA

Mobile : 626-***-****

Email: **********-@*******.***

OBJECTIVE

To obtain a position as a receptionist that will allow me to learn and grow as an individual, and advance in the workforce with a credible organization.

SKILLS

Bilingual (Spanish)

Stability

Experience inbound/outbound call sales

Great customer focus

ability to work under pressure and to tight deadlines

Analyzing and problem-solving skills

flexibility

Strong time-management skills

Attention to detail

Filing & Faxing

Collections

Run credits

Phone Etiquette

Appointments

Typing 40 WPM

Computer Literate

Microsoft Office / Excel

Agemni

Outlook

EDUCATION

Fullerton College, Fullerton, CA 2010-2012

General Education

EXPERIENCE

CyberPower PC, Baldwin Park, CA Receptionist/ RMA status 03/2015- Present

Everyday arrive to plan your day. Resolve all callbacks that need to be answered from previous day. Follow-ups with customers that are on schedule, Answer all inbound calls and direct them to the correct department. Answer to all emails. Resolve every customers’ issue. Make sure the computers systems that come in our facility are worked on computer is in our department in a timely matter. Greet customer when they come in and assist customer when they come in our facility to pick up the brand new systems, go over their order with them. Input order as received and scan paper work. Greet potential clients or vendors and direct them to the appropriate personal.

eCosway, Fullerton, CA Store Operator/ Customer Service 07/2013-11/2013

Order approval every morning. Answer multiple calls. Provided UPS labels. Follow back with store operators regarding their orders. Check mail every day. Multiple screens. Help operator with issues. Keep warehouse on track with orders. Knowledge of product codes. Do manual orders. Update product information.

Credit Repair By Attorney, Rancho Cucamonga, CA Receptionist

10/2012-07/2013, 02/2014-05/2014

Greeted customers with a smile. Routed them to the appropriate person. Maintained and scheduled appointments, Always on top of organization of office, making sure it looks and runs smoothly. Answered multiple incoming calls at once.

American Media LLC. Riverside, CA Customer Service 11/2011-10/2012

Answer phones, run credits, call customers, help customers when they have problems with their service. Print out cards, and send to customers that have a balance. Collections; making sure customers follow through with payments. Stay on track with every customers account. Maintained an updated customer roster. Distribute mail/ take accurate and detail messages and delivered efficiently.

References: Upon Request

Contact this candidate