Customer Service Representative
Resume:
POBENI JOANA MOTUNRAYO
*, ****** ****** ****** *****. E-MAIL: **********@*****.***
DATE OF BIRTH: 16-03-1989.
MARITIAL STATUS: SINGLE
ORIGIN: BAYELSA STATE
SEX: FEMALE
PHONE: 081********
CAREER OBJECTIVE: To work in an organization where my acquired knowledge will be fully developed and utilized efficiently, so as to improve operations and contribute to organization profit.
WORK EXPERIENCE
ARM PENSION MANAGERS
POSITION: RECONCILLATION OFFICER 2013 TILL DATE
RESPONSIBILITY
Logging of UPCL schedules and received schedules sent by RM officers
Preparation of RSA & Retiree Statement with Employer codes and uploading on Navision
Preparing Regulatory reports (RMAS MFR1001)
NTA STARTV NETWORK (STARTIMES) 2012 -2013
POSITION: Call Centre Agent
RESPONSIBILITY
Provide customers with products and service information
Answer incoming calls from customers to take orders, answer inquires and questions
Handles complains, troubleshoot and provide information, both on Inbound and Outbound Calls
Document all calls information according to Standard operating procedures
Provide detailed information on customer service and product to customers.
VINTAGE PRESS LTD, Publisher of The Nation Newspaper
POSITION: Industrial Trainee (4months)
RESPONSIBILITY
Liaising with client on issues that promotes mutual interest and mutual relationship
Sourcing for Advert in the media (Print)
Prepare daily and weekly report of advert sales with Excel and Ms word
Proof reading of advert material incase of error
Servicing of media agencies and corporate clients
EDUCATIONAL BACKGROUND
Lagos State Polytechnic: 2012
OND (Mass communication)
Lagos State Polytechnic: (INVIEW)
HND (Mass communication)
Certificate in Branded Customer service 2012
Command Secondary School, Charity- Oshodi Lagos 2008
West African School certificate
Command primary School, Charity- Oshodi Lagos 2002
First School Leaving Certificate
PERSONAL QUALITY
High responsibility and enthusiastic
Dedicated and efficient team player
Highly adaptive and Focus
Skilled in listening and self motivate and good interpersonal skilled
Efficient in the use of Internet, MS-WORD& Excel
Skilled in listening, explaining and analyzing issues
HOBBIES
Reading
Going on adventures
Meeting people, outgoing and friendly
Playing games
Writing
REFEREES
Mr. Steve Adesemoye
Lecturer
(Lagos State Polytechnic, Ikorodu)
Mr. Michael Fatade
Internal Auditor
(Vintage Press Limited)
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