Customer Service Representative

JACQUELINE E. BELIM

* ******* ***

Worcester, MA 01609

Cell: 774-***-****

E-mail: **********@*****.***

SUMMARY

I am dedicated and reliable with a strong desire to learn new skills. I have the ability to work well with a diverse group of professionals including customers, co-workers and management. I take initiative on projects, multi task and work as a team member to achieve the company’s common goal.

EMPLOYMENT SKILLS

Customer Service Quality Assurance Computer Literate

Interpersonal & Communication Skills Good Judgment Organizational Skills

CERTIFICATIONS

RAPE CRISIS CENTER/PATHWAYS FOR CHANGE, 2013

Mandated Reporter Certificate

EMPLOYMENT

READY, WILLING & ABLE, Worcester, MA 2014 – Present

Relief Staff

Welcomes guests and ensures connections to the appropriate programs and staff

Engage all clients by understanding and addressing their needs whether within or outside the scope of work and providing referrals as appropriate

Answer a multiple phone line system

Sort and distribute daily mail for the building

Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements

RAPE CRISIS CENTER/PATHWAYS FOR CHANGE, Worcester, MA 2012 – 2013

Volunteer for 24 hour Hotline/Counseling & Advocacy

Answered and directed phone calls

Made referrals to homeless shelters and other available housing

Conducted and facilitated support groups

Provided resources to legal assistance and counseling.

ADCARE HOSPITAL, Worcester, MA 2004 – 2006

Receptionist/Admissions Counselor

Performed intakes

Checked health insurance approval

Performed urine analysis

Answered and directed phone calls

Handled client milieu

Admitted clients into detox program

PROTOCOL SOLUTIONS, Worcester, MA 2001 – 2004

Customer Service Representative/Team Leader

Handled customer disputed and provided resolutions for various accounts

Answered phone calls in a timely fashion

Helped customers with any questions or concerns

Performed data entry

JACQUELINE E. BELIM

Page Two

Cell: 774-***-****

E-mail: **********@*****.***

COMMUNITY HEALTH LINK, Worcester, MA 1998 – 2001

Residential Counselor

Supervised clients

Took account of daily logs

Facilitated client meetings and groups

Dispensed client medication

Transported clients

Provided child care

HENRY LEE WILLIS COMMUNITY CENTER, Worcester, MA 1990 – 1995

House Manager

Facilitated groups

Provided supervision of 25 clients

Dispensed medication

Transported clients

EDUCATION

FRANK V. THOMPSON HIGH SCHOOL, Boston, MA 1978

Diploma

References Available Upon Request

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