Customer Service Information Technology

Damith S. Abeykoon

Carrollton, TX

Cell: 937-***-****

********@*****.***

Over ten years of experience in technical expert with comprehensive knowledge of Computer Information Systems operations, security and project management.

OBJECTIVE

Seeking a challenging position in the information technology industry which will effectively utilize my skills, abilities, education and provide opportunities for further development

PROFESSIONAL EXPERIENCE

Senior IT Consultant ~ Inline Network Integration ~ Longview / Dallas, TX 01/2011 – Present

Planned and executed on domain migration from 2003 to 2008 & 2012 R2.

Windows Active Directory, DHCP, DNS, WINS, file & print server administration and troubleshooting

Manage Group Policy Objects (GPOs), Organizational Units (OUs), domain controllers (DCs), user accounts, security groups, and distribution lists.

Implement and manage Windows server high availability failover clusters

Migrate and thoroughly document the procedures from Exchange2003, 2007 to 2010 and 2013

Setup and manage private clouds in Hyper-V infrastructure

Created Custom PowerShell scripts for job automation

Deploy WhatsUp Gold for network equipment monitoring and alerts

Setup, deploy and troubleshoot Cisco Catalyst switches, Routers, ASA Firewalls

HP, Dell servers, switches and storage solutions

Veeam, Backup Exec and other cloud and onsite backup solutions

Regular backup audits and generate reports depicting space utilization and backup scheduling

Design and deploy VMware solutions for clients, high availability and clustering

P2V and V2V conversions by using VMware Converter

Provide security and vulnerability analysis for clients

Provide 24x7 technical support for manage service clients in DFW area and East Texas

Assistant Network Admin ~ Smith County IT Department ~ Tyler, TX 09/2009 – 12/2010

Managing 20+ servers, 300+ workstations and wireless networks.

Implementing VMWare Virtualization platform

Hands on experience using SonicWALL, WatchGuard and Barracuda firewalls

Managing Cisco 4510, 3550 switches and routers and Cisco LMS 3.2

Email management using Exchange 2007 and Blackberry server

Managing backup using EMC Avamar and Backup Exec systems

Coordinating with all the major vendors like Microsoft, Cisco, VMWare, Symantec, Meru.

Providing client support for all the Smith County departments

IT Project Consultant ~ Dayton Voice & Data, LLC ~ Dayton, OH 01/2007 - 12/2007

Installed and configured Cisco switches, Wireless Access Points, Antenna for wireless networks and Dell Power Edge Servers, RAID Controllers and backups.

Designed and implemented computer networks for customers, a full-service communications company

Established an IT department for Dayton Voice & Data

Setup and maintained Microsoft base networks for the clients.

Customer Service Executive ~ HSBC Data Center, Colombo, Sri Lanka 01/2004 - 12/2005

Based out of HSBC Back-Office Operation Center & Data Center for US and UK HSBC branch network

Provided 24x7 web and VOIP services to all US and UK HSBC branches.

Led the team to achieve daily SLA (Service Limited Agreement)

Delivered the process and technical training, work documentation, contingency planning, workflow analysis, and developed reports for senior management.

EDUCATION

New Horizons Computer Learning Centers, Indianapolis, IN 2008 - 2009

Emphasis: Cisco and Microsoft Classroom Training

Edison Community College, Piqua, OH 2007 - 2008

Associate of Applied Business (AAB)

Major: System Engineering

Charles Stuart University, Wagga Wagga, Australia 2001 - 2005

Bachelor of Information Technology (BIT)

Holmesglen Institute of TAFE, Melbourne, Australia 2001 - 2002

Diploma of Information Technology

CERTIFICATION

Cisco Certified Network Professional Switch (642-813) Exam

Cisco Certified Network Associate (Cisco ID: 12092380)

Microsoft Certified Professional (Microsoft ID: 3368204)

Kaspersky Security Certification

TECHNICAL TRAINING

Cisco Certified Network Professional Router, Switch Training

Cisco Certified Network Associate Routing, Security and Wireless Training

Microsoft Server 2008, 2012 Training

Microsoft Exchange Server Training

VMware Certified Professional Training

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