Support Customer Service
Resume:
RAUL MORALES **** Lake Pointe LN Plantation, FL **322
***********@*****.***
SUMMARY
IT Support Admin with over 10 years’ experience in office and technical systems. Detail oriented team player, ability to work independently and recognize priorities. Excellent communication and follow up skills.
PROFESSIONAL EXPERIENCE
Connections for Business Present– July 2015
Support Engineer
Support Microsoft Windows server technologies (Server 2008 R2/2012) operating systems, Exchange, DNS and Active Directory, and virtualization platforms Monitor performance of Windows server and server applications, identify root-cause and resolve issues..
Provide advanced desktop and application support, including new user setups, line of business application support, and hosted application support Produce, maintains and update technical documentation. Provide Desktop support to multiple clients over 400- via VNC/RDP/kaseya Provide great customer service to both our staff and external clients. Produce, maintains and update technical documentation. ColArt America’s 2012 – Jan 2015
System Administrator
Establishes system specifications by conferring with business units; analyzing workflow, access, information, and security requirements; designing system infrastructure.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Prepares users by designing and conducting training programs; providing references and support.
Upgrades systems, within budget, by conferring with vendors and service providers.
Meet financial requirements by submitting information for budgets; monitors expenses and submits annual Capex for IT projects. Work with various business units and leverage technology to streamline/enhance internal business processes.
RAUL MORALES 1166 Lake Pointe LN Plantation, FL 33322
***********@*****.***
Experience with Windows 2003/2008R2 Active Directory, Exchange 2003, ActiveSync, IIS 6.0, DNS, DHCP (includes Group policy, Create User- accounts/Email accounts, File permissions.
Experience troubleshooting Microsoft Office 2003/2007/2010 Suites. Experience supporting and managing a VMware vSphere/ESX3.5 platform. Experience with SharePoint 2005, MSSQL 2005, Backup Exec 2010 preferred Experience in a Retail/Distribution environment.
Experience managing phone systems (IP Office)
Hayt, Hayt and Landau LLP 2011 - 2012
System Administrator
Support a current staff of about 65 employees; troubleshoot software and hardware Issues. Responsible for administration of all servers, printers, network and desktop hardware, software and applications.
Support all Windows 2003 and 2008 Servers
Windows Active Directory environment.
TCP/IP networking issues. Setup DHCP and trusted domains between sites, Support all remote users with VPN Client installs and RDP Access Implemented new print server and backup domain controller Implemented new CYBERNETICS miSAN-V8/T8 VIRTUAL TAPE LIBRARY BACKUP Upgraded firms Backup Exec from 10D to Backup Exec 2010 implemented new SSL Cert on mail server and Watch Guard firewall RSA token Consoles for Remote Access (VPN)
Implemented, maintain and support Symantec End Point antivirus solution. User account management, MDaemon e-mail system
Administer Avaya Phone System, internet access, office systems and application support.
Roll out hardware and software to ensure optimal deployment of resources. Create and manage all company workstations, laptops images. Also prep all laptops for traveling staff.
Vira Manufacturing 2010 - 2011
System Administrator
RAUL MORALES 1166 Lake Pointe LN Plantation, FL 33322
***********@*****.***
Support a current staff of about 50 employees; troubleshoot software and hardware issues in a Windows Active Directory environment, TCP/IP networking and Exchange Server 2008
Maintain and Support Symantec End Point Ver.11.0
Support Windows Server 2003 and 2008 platform, printers, network and desktop hardware, software and applications.
Roll out hardware and software to ensure optimal deployment of resources Backups, security management, user account management, e-mail system. Microsoft Exchange Server, phone system, web server, internet access, office systems and application support.
Create and manage all company workstations, laptop images. Also prep’s all Laptop and smart phones and Blackberries for traveling sales reps. Support All remote users with VPN Client installs and RDP Access Seeger Weiss LLP 2000 - 2010
Desktop Support /Backend Support
Support a current staff of about 80 employees with software and hardware issues. Configure laptops and Blackberry devices for traveling attorneys on a weekly basis. Trained staff to properly use a time database that was implemented firm wide for invoicing.
Setup and maintain a Windows 2000/2003 network with 120+ users. Support a Citrix environment with over 300 users.
Named Project Manager for a firm wide conversion, which consisted of the planning and implementation of a T1 line and Cisco routers within 3 office locations. Successful completion of the project increased work production and data transfer between sites. Part of a firm upgrade to VMware backend and support. Routinely oversee 3rd party venders by managing Statements of Works consisting of hardware and software services.
Support and maintain Blackberry Enterprise Server for firm wide users. Support user end issues and installations with software and hardware. Planned and implemented an in-house mail merge system which saved the firm approximately
$10,000 to $15,000 per project.
Managed a team of 3 technicians during an office relocation project by supervising the installation of hardware and software components for the new infrastructure. Created and maintain a MS Access Database and MS Excel spreadsheets for class action insurance projects in progress for the legal and non-legal staff. Negotiated the purchase of 30 new desktop computers for a firm wide upgrade project.
RAUL MORALES 1166 Lake Pointe LN Plantation, FL 33322
***********@*****.***
Managed and maintained printers in work area. Made sure maintenance was up to date on hardware.
EDUCATION
Currently pursuing Bachelors
Devry College, North Brunswick, NJ
Enrolled with Cisco Academy 2010
Berkeley College, Woodbridge, NJ
Telecommunication Management 2002
Tech Support 1999
CERTIFICATIONS
A+ Certified Technician
Hands on Technology \ SQL 2000 Administration
LANGUAGES Bilingual - English/Spanish
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