Management Project

Leslie Hampton

**** ******** ***** 678-***-****

Cumming, GA 30041 **************@*****.***

SUMMARY OF QUALIFICATIONS

● Fifteen plus years BA and BSA experience

● Certified Scrum Master

● Superior verbal and written communication skills

● Broad experience interfacing with development and business teams

● Significant experience developing standards and processes across the BSA capability EXPERIENCE

Business Systems Analyst

Koch Business Solutions, LP

Permanent Position: June 2012 – Present

Currently working as a BSA for Tax and Accounting Teams to identify needs and provide solutions for multiple applications. Technologies include: .NET Web Development, Visio, ITSM Ticketing System, SharePoint and Microsoft Project

Review, analyze and evaluate business systems, processes and needs; is the liaison between the business and IT.

Elicit, analyze and validate business requirements through various techniques (data analysis, process analysis, prototyping, use cases, stories and story narratives, business rules definition, etc.).

Translate business requirements into functional, technical and design specs.

Act as Scrum Master on various projects.

Identify opportunities for improvement and automation of business processes.

Coordinate, schedule and manage multiple concurrent projects as “PM Hat”.

Create detailed test plans and scripts.

Communicate and collaborate at all organizational levels.

Research, utilize and evangelize tools and techniques for continuous improvement of core BSA capabilities.

Development of standards and processes training materials.

Actively leads/participates in IT capability initiatives.

Conduct QA testing throughout project.

Coordinate and implement user acceptance testing.

Mentor interns and new BSA’s.

Documentation includes: Statements of work, functional and technical specification documents, wireframes and mock ups, test plans and scripts, user guides, implementation plans, project plans, project quotes and estimations, status reports, lessons learned, and project closure documentation.

Business Systems Analyst

Koch Business Solutions, LP

Modis Consulting

Contract Position: December 2011 – June 2012

Worked as a BSA for the Tax Team to identify needs and provide solutions on multiple applications. Technologies include: .NET Web Development, Visio, ITSM Ticketing System and SharePoint

Worked with customer to showcase projects and adjust as needed in an agile environment.

Worked with development team to understand and document technology used for solutions.

Created and manage Statements of Work (SOW’s) and Work Orders (WO’s) when requests are received.

Conducted ongoing testing and troubleshooting as iterations are developed and rolled out.

Created user guides, functional specifications and implementation plans. Senior Business Analyst

Turner Broadcasting Systems, Inc.

Hunter Technical Resources

Contract Position: March 2011 – August 2011

Performed as a Senior Business Analyst for AMPT – NASCAR.COM and SI.com web sites. Technologies include: ecommerce, .NET Web Development, Drupal CMS System, JIRA Agile Development Environment

Analyzed, gathered and documented business requirements for migration of existing NASCAR.COM site to third party hosted provider.

o Created system process flows of existing systems o Created wireframes to illustrate new enhancements o Created use cases and process models

Analyzed, gathered and documented business requirements for SI.com’s GAME FLASH page. Systems/Data Analyst

Bank of America

Apex Systems

Contract Position: August 2010 – February 2011

Provided consulting services to data providers and consumers for the purpose of instituting enterprise-wide data quality as a formal discipline.

Technologies included: JIRA Agile Development Environment, Rational Team Concert, iRise, SharePoint and Visio

• Documented business, functional and design requirements for data quality management tool.

Requirements backlog management throughout iteration lifecycle.

• Created technical and user documentation.

• Created extensive test plans and test scripts.

• Conducted SIT, QA and UAT testing.

Senior IT Business Analyst

CARQUEST Technologies, LLC.

Performed as a Senior Business Analyst for the WebLink and Enterprise Architecture Teams. Permanent Position: November 2007 – April 2010

Technologies included: WebSphere client-server applications, JSP, XML, HTML, SQL Queries, Oracle, Ancept (Digital Asset Management), Visio, Project and Quality Center

• Elicited, analyzed and managed business requirements from meetings, JAD sessions, document analysis and observation.

• Documented business, functional and design requirements.

• Modeled functional designs through wire frames and storyboards.

• Created detailed use cases and test scripts.

Created and executed test scripts for quality assurance.

• Conducted user acceptance testing.

• Created end user documentation and training guides.

• Created and documented process flow diagrams.

• Analyzed content management taxonomy and metadata structures to provide recommendations for intranet redesign.

• Participated in core focus groups to define and develop an SDLC process. Senior IT Business Analyst

BlueCross BlueShield of South Carolina

Jawood Consulting

Performed as a Senior Business Analyst ensuring that department policies, acceptable procedures and standard SDLC methodologies were used.

Contract Position: October 2006 - October 2007

Technologies included: Lotus Notes Content Management System, HTML, Photoshop and Visio

Designed and integrated proposed process, system and software solutions.

Reviewed proposed IS system enhancements and identified system issues related to business support.

Ensured cohesion in the customer, stakeholder and technical areas during the development of systems.

Resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.

Functioned as the SME for the content management tool used to create intranet and extranet sites through analysis, design, testing, implementation and post-implementation support. Web Technical Support Analyst

Coca-Cola Enterprises, Inc.

Performed as a Technical Analyst providing technical and content support. Contract Position: February 2006 - October 2006

Technologies included: Stellent Content Management System, HTML, JavaScript, Mercury Test Director and CSS

Created metadata and taxonomy structures for intranet site.

Created user documentation.

Facilitated training workshops.

Provided site specific system configuration.

Lead the content migration effort from legacy intranet site to new intranet site. Technical Support Analyst

Coca-Cola Enterprises, Inc.

Performed as a Technical Support Analyst and SME for the enterprise content management system including technical and content support, end-user training and system configuration. Permanent Position: October 2003 - December 2005

Technologies included: Stellent Content Management System, HTML, JavaScript, Mercury Test Director and CSS

Conducted high-level analysis of over 350 intranet sites to identify content, audience, business sponsors, usability and human factors.

Facilitated workshops and analyzed survey results to determine taxonomy and metadata content classification structure.

Created and implemented metadata and taxonomy structures used for enterprise content management system and intranet site.

Designed user interfaces with site maps, wire-frames and storyboards ensuring that branding, usability and structure follow interface guidelines.

Tested workflow, security model and function through each SDLC phase.

Participated in deliverables to establish final governance model.

Consolidation of content and web elements from legacy intranet site to new intranet site. Web Designer

Coca-Cola Enterprises, Inc.

Performed as a Web Designer for internal and external web sites. Permanent Position: September 2001 - October 2003

Technologies included: Dreamweaver, FrontPage, Photoshop, JavaSript and CSS

Supported and maintained external www.Cokecce.com website viewed worldwide.

Designed, built, tested, implemented and maintained Coca-Cola Enterprises, Inc. intranet sites including: Habitat for Humanity, Environmental Affairs, Immediate Action Team, Ombudsman Office and Camp Coca-Cola.

Designed and storyboarded prototype for internal Procurement site.

Designed and maintained graphic images and logos used in over 20 intranet sites. Project Administrator

Coca-Cola Enterprises, Inc.

Permanent Position: April 1999 - September 2001

Performed as a Project Administrator for the eBusiness Team. Technologies included: Microsoft Word, Excel, Access and Project

Maintained and tracked project team through detailed project plans (development, analysis, and maintenance).

Coordinated and facilitated technical walkthroughs and test events.

Served as team communicator and team building event coordinator. Training Coordinator

Coca-Cola Enterprises, Inc.

Permanent Position: June 1996 - April 1999

Performed as a Training Coordinator organizing national training effort across the global Coca-Cola Enterprises, Inc. organization. Technologies included: Microsoft Word, Excel, Access and Project

Coordinated a needs assessment program to identify training requirements across entire enterprise.

Facilitated time management and project management training classes.

Served as primary liaison and first line support to instructors, managers, students, vendors, documentation team and site contacts.

Prepared custom training metrics reports for management.

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