Manager Project

Anuradha Padhi

Cell Phone: 972-***-**** Email: ***.*****@*******.***

PROFILE:

Over 15 years of experience in several roles such Test Manager, Project Manager, Test Lead and Business Lead.

Hands on QA testing experience in several applications in Telecom, Healthcare, IRS and Financial companies.

As project manager, prepared schedule for various teams, tasks list for project deliverables and task assignment to teams. Monitored progress of projects, set up Project calls, and provided status reports for stakeholder review.

Created test plans from Business requirement and functional requirement documents for several projects.

Experience in preparation of details test scripts for various projects as per overall test plan.

Strong experience in HP Quality Center (Test Director) for defect tracking and report generation in several projects.

Experience in back-end testing with UNIX based systems and data validation with databases such as Oracle/SQL.

Experience with testing Java/SOAP/XML bases Application. Experience with Sales Force Application

Used Microsoft Project for tracking the required delivery dates for Projects for different testing phases for releases

Strong understanding of various phases of Agile and Software Development Life Cycle (SDLC) Methodology

Experience in managing work at various location - Onshore, Offshore and different US state locations

Experience with UAT Testing as UAT Lead/Manager in Major Financial Company (BOA at Dallas, TX location)

Experience in coordination with various teams such as Development, testing (DIT, SIT and UAT) and support teams.

Educational background consisting of Masters in Computer Science

Self-motivated professional with excellent written and communication skills

Member of Global Who is Who Publications for top professionals

Completed Project Manager Certification Training course from TechM

CORE SKILLS

Project Management Test Management Defect Management Defect Reporting

SDLC Methodology HP Quality Center Jack Track iTrack, Web Tracks

Agile Methodology Remedy Java, XML, SOAP Webtrax, CR

UNIX Tools SQL, Oracle JIRA, IPM Clear Quest

EDUCATION:

Masters in Computer Science, IONA College, New Rochelle, New York May 2003

Post Graduate Diploma in Computer Applications, NIIT, India May 1999

WORK EXPERIENCE:

EMPLOYER: Tech Mahindra/USA March 2014 to Nov 2014

As an employee of Tech Mahindra/USA worked on following projects:

Project Name

BNS IT Mobility, HALO, ORT/UAT, and other projects.

Start Date

March 2014

Client

AT&T

End Date

Nov 2015

Role (s)

Project Manager, Test/Defect Manager

Location

Dallas, TX

As employee from Tech Mahindra, worked in several AT&T projects in the role of Project Manager, Test/Defect Manager as detailed below:

Test Manager, Defect Manager Project Manager Responsibilities:

As a Test Manager, Defect Manager, PM was responsible for co-coordinating with various teams for AT&T Billing and Telecom Projects.

Prepared schedule for various teams, tasks list for project deliverables and task assignment to teams.

Tracked progress by teams and monitored overall progress of project and any risk to delivery date.

Setup up project meetings and prepared minutes of meeting. Provided weekly status reports to stakeholders along with highlights and issues for discussion. Prepared deck for executive presentation and review.

Co-ordinated project calls, Risk Assessment and Final Disposition of Test results/findings/approvals.

Supported Test Leads in analysis of and acceptance details of Project Test Scenario Matrix.

Reviewed production Entry/Exit criteria for client testing to assess compliance. Handled exception situations with Program Lead for OAA (One AT&T Entrance Criteria) Internal Review meeting and with the client for External OAA Review meeting.

Supported Test Leads with execution of testing, including issue handling Trouble Tickets, Manages Defect Consolidation

Provided Test Leads training and guidance as required/based on the requirement and need

Responsible for mentoring Software testers for the project team and mentoring new members

Environment: Project Management, Test Management, Selenium, AT&T Applications, Selenium, HP Quality Center, USH for Trouble Ticket/Defect Management, Rally, QTP

Test/QA Manager / Defect Manager Responsibilities:

For BNS IT Mobility, HALO and other AT&T wireless projects, responsibilities included:

Provided guidance to the Test Teams for defect logging in defects in a timely manner.

Worked with testing teams and various development teams (OPUS, PHX, PDC2, SystemX, Premier Online, myAT&T, Telegence). Ensured defects are assigned to the appropriate teams and all teams are proving ETA as per defect priority. .

After defect fix, followed up with the exact testing teams to make sure defects are re-tested and status (passed/failed etc.) are updated in quality center with remarks and screen prints and with test data added.

Tracked all defects as per priority basis to make sure each team are working as per ETA. Ensured that each team provides ETA for open defects.

Generated daily reports from Quality Center for tracking and review in status calls, monthly, weekly and daily.

Tools used: Used several Test Management and Defect Management tools such as Quality Center, Webtrax, iTrack, Jack Track, Jira, and Clear Quest, Rally, USH for trouble, IPM, Remedy to track all defect details.

EMPLOYER: CG Consulting Group Sept 2013 to Nov 2013

As employee of CG Consulting Group/Financial worked on following project:

Project Name

Break fix and Enhancements

Start Date

Sept 2013

Client

Bank of America

End Date

Nov 2013

Role

User Acceptance Testing (UAT) UAT/

UAT LEAD

Location

Dallas, TX

As a UAT Lead/UAT Manager at Bank of America, was responsible for co-coordinating break fixes and enhancements

Responsibilities:

Documenting and managing the new requirements from LOBs for the break fixes and enhancements

Attending JAD sessions with LOBs, Requirement team, Tech team to finalize the requirements

Coordinating with the Tech team to find out and document the root cause of the issues and documenting the solutions

Coordinating and Managing with the LOBs and documenting and managing the UAT scripts and finalizing the scripts after discussing with the Legal and Governance team

Created XML request message from BRD and received XML response message and validated the XML response message according to the requirement

Experience in creating UAT scripts, updating UAT scripts and adding test data to test in UAT environment

Coordinating and Managing the UAT testing with LOBs UAT testing team in UAT test environment

Experience in creating PIV scripts, updating PIV scripts and adding production data to test in PROD environment

Coordinating and Managing the PIV testing with LOBs PIV testing team in Production environment

Managing all UAT test related activities with different LOBs, Tech team, Requirement team for the Release

Maintaining Project information in Micro Soft Project

Environment: AS 400, HP Quality Center, QTP, Oracle, and Selenium., BAC Applications, Java, and XML, MS Project, SOAP UI, Web Services.

EMPLOYER: Accenture Dec 2010 to July 2013

As employee of Accenture, worked on several consulting projects for various clients as listed below:

Project Name

IT Offshore - Premier

Start Date

May 2013

Client

AT&T Foundry

End Date

June 2013

Role

Program / Project Manager

Location

Dallas, TX

As Project Manager AT&T CRM application during testing and implementation phase, was responsible for following:

Responsibilities:

Developed and managed highly complex project plans and budgets/financial data.

Managed conflicting priorities with other projects and matrixes for project team members.

Worked with high level of autonomy to evaluate and solve difficult problems that impact the overall success of the project, as well as that of other organizational projects.

Created test plan, test cases, test scenarios, use cases to execute in the Agile environments for CRM Application

Used SOAP UI and XML for Web Services testing for AT&T Web Services applications like Telegence, AT&T.Com

Created XML request messages, send the messages and received XML response messes using SOAP UI

Synthesized disparate observations and data to create conclusions and make recommendations to senior management.

Developed and communicates expectations and success measures with team and partners.

Monitors process, progress and results against success measures.

Used Microsoft Project to keep track of all the Project related information

Communicated both orally and in written forms (formal and informal), with all audiences within the organization and project team, including senior leaders.

Environment: Windows 2000, HP Quality Center, QTP, Oracle, Selenium, AT&T Applications, MS Project, Java, XML, SOAP UI, Web Services

Project Name

Next Generation

Start Date

April 2013

Client

Blue Cross & Blue Shield

End Date

May 2013

Role

Defect Automation Coordination Manager

Location

Dallas, TX

Responsible for overall management of the Automation Defect Management process for the NGEN Program.

Provided direction and oversight to NGEN Defect Coordinators in how to assign defects and help confirm defects are addressed, managed and closed as appropriate.

Worked with Test Manager, Development Managers and Project Managers to implement the Defect Management process within projects/work streams

Worked across projects / work streams to drive consistency in defect management processes, reporting metrics, deliverables, etc.

Experience in test script execution, defect creation for NGEN project and provided training to QA team regarding how to open a defect in Quality Center

Used MS Project for recording all the information of NGEN Projects and discussed in the Project Meetings

Directed the Defect Management process for multiple work streams to ensure Traceability to Requirements and Test Cases, via the respective Requirements and Defect Management tools.

Generated testing metrics and reports via Quality Center. Update defects "real-time" in Defect Action board meetings. Work with users and coordinators on submitting defects in HP Quality Center. Update job aids and training materials and performed additional duties.

Environment: Windows 2000, HP Quality Center, Selenium, QTP, Oracle, NGEN – Health Care Applications, MS Project, Java, XML

Project Name

Global First Data project

Start Date

Dec 2012

Client

First Data Inc.

End Date

March 2013

Role

Project Test Manager

Location

Dallas, TX

Responsible for managing the Rapid Connect Project from testing phase to the implementation phase

Responsibilities:

As Project Test Manager, was responsible for managing and coordinating the testing effort across 10+ application groups for a portion of a large client initiative.

Experience in preparing test plan, test scenarios and executing test scripts and providing guidance to offshore QA team for Rapid Connect project

Used Microsoft Project for keeping track of all the project delivery dates for all the testing phases

Primary responsibilities were ensuring test teams have completed project deliverables, deliverables are reviewed with stakeholders, defect management and status reporting.

Environment: Windows 2000, HP Quality Center, QTP, Oracle, Rapid Connect Application, MS Project, Java, and XML

Project Name

REL Testing Transformation

Start Date

Aug 2012

Client

Citi Group Inc.

End Date

Dec 2012

Role

Test Lead

Location

Dallas, TX

REL is a Real Estate mortgage application. As on-shore test lead for REL Testing project was responsible for following:

Performed role of onshore test lead for projects under Real Estate Lending

Coordinated with client leads, environments team, BAs, PM and offshore testing teams

Experience in preparing test plan, test cases and executing SIT test cases for Real Estate project

Used Microsoft Project for recording the REL project details for the different phases

Documented and reviewed test scenarios, test scripts and oversaw test execution

Environment: Windows 2000, HP Quality Center,, QTP, Oracle, Citi Mortgage Application, MS Project, Java, XML

Project Name

Financial and Telecom Projects - ISIS

Start Date

June 2012

Client

JVL Ventures

End Date

July 2012

Role

Environment Management coordinator

Location

Dallas, TX

Managed and coordinated all the Environment Testing and Service Management activities for the Internal and External partners in the preproduction and production and post-production environment

Responsible for coordination of testing activities with external partners in Pre-Production

Managed the Environment test support with Internal and External partners (Chase, Bank of America, AT&T, Verizon)

Responsible for maintaining the Project Environment details in Microsoft Project for different Environments

Prepared Financial and Telecom test cases and executed the test scripts in SIT environment for ISIS project

Worked with both QA and Service Management teams to provide test support

Environment: ISIS Application, Windows 2000, HP Quality Center, MS Project, QTP, Oracle, Java, XML

Project Name

Private Wealth Management

Start Date

May 2011

Client

Citi Group Inc.

End Date

May 2012

Role

Technical Business Lead

Location

Dallas, TX

As a Technical Business Lead was working on 5 projects regarding Private Wealth Management and Home Loan

Responsibilities:

Documented the Requirement Document SOW

Interacted with users and technical teams to review SOW

Interacted with technical teams to document sizing

Created test plan, test scripts, test scenarios for the requirements

Interact with users to map data and/or processes

Worked on Consumer Financial Services

Worked on the services like: SOA, ESB, and/or data systems experience

Worked on and finalized the project estimation document

Used MS Project for tracking the delivery of required documents/deliverables for different releases

Executed the test cases, test scripts, test scenarios in the SIT test environment and PROD environment

Environment: Windows 2000, HP Quality Center, QTP, Oracle, Citi Application, MS Project, Citi Real Estate, Java, XML

Project Name

IRS – CIS/AMS

Start Date

Dec 2010

Client

US Department of Treasury

End Date

April 2011

Role

Test Lead

Location

Dallas, TX

As a Test Lead, responsible for managing test team for IRS CRM applications for the new enhancements

Responsibilities:

Served as a liaison to the IRS community and participate in user and task analysis to maintain the business community's perspective.

Responsible for analyzing and designing new business processes.

Also responsible for identifying and defining detailed product functional requirements and use cases, setting up and maintaining the Requirements Traceability Matrix.

Worked closely with the project manager and other planners to assess current capabilities and identify high-level customer requirements

Collaborated with the project manager, architects, and other team members to define metrics and performance goals for the application.

Assisted in translating requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing.

Used MS Project for tracking the different schedules and required deliverables for the project for various releases

Participated in transitioning the requirements and use cases to the designers ensuring a clear and complete understanding of the requirements

Created test plan, test scripts, test scenarios for SIT testing in SIT Test environment and production environments

Environment: Windows 2000, HP Quality Center, QTP, Oracle, IRS CRM Application, MS Project, Java, XML

EMPLOYER: Loginsoft Consulting May 2010 to Aug 2010

Project Name

One Source Application

Start Date

May 2010

Client

Verizon Business

End Date

August 2010

Role

QA Test Lead

Location

Dallas, TX

One Source Application: One Source is a seamless integration of CRM (Customer Relationship Management), Pre-Sales ordering and Activities and Post-Sales Ordering and Activities enabling the customer a complete 360 view of the user

Responsibilities:

Reviewed BRD and SRS, HLD, Work Requests for this Project

Worked according to the Agile Methodology where we can change specifications according to the end user's requirements and customer satisfaction

Reviewed the enhancements for new releases for the project with PM, BA, Developers

Creating and reviewing the test plan, test cases, test scripts created by the testers in the group in Mercury Quality Center

As a Lead reviewed the defects opened by the testers and escalating the defects accordingly

Attending the group meetings with the testers to review the testing status report

Responsible sending the status report to PM, BA and Managers on daily, weekly, monthly and sending final report after the completion of the project.

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX AIX Oracle, and TOAD, Various Verizon Applications, DCWeb, IPM,, Java, XML

EMPLOYER: Crossfire Consulting Feb 2010 to March 2010

Project Name

Affinity Project Application

Start Date

Feb 2010

Client

Verizon Telecom

End Date

March 2010

Role

Test Lead

Location

Dallas, TX

Affinity Token Validation Service: The application offers discounts on services for the employees of specific partner companies. As Lead QA Analyst, was responsible for:

Reviewed BRD, HLD and SRS for this Project

Worked with QTP for Functional Testing, New Enhancement Testing, Regression Testing and Data Driven Testing and reviewing the test cases created by testers

Created and reviewed the functionality test plan, test cases such as Token Generation, Token Validation, Token Qualification for different Applications like online DOTCOM Application, sales rep SPOT application

Application, Social Service Media GUI Application and COFEE Application created by testers

Reviewed the issues and defects in the project the in Mercury Quality Center at Verizon

Verified the issues and checking the re-test results of test scripts again and checking that the test cases executed fine with proper response as expected

Reported the final result of the test cases (Pass, Fail) to the group as a Lead Test Analyst

Executed Pre-Production Testing, Production testing and Post Production Testing in the War room till all the testing are completed successfully

E-Commerce, Retail, and POS Experience in Verizon: (in the CRMM Automated Tool): Worked on the CRMM (Customer Relationship Management Module) for Coupon Generation, Validation, Qualification, and Token Generation Validation, and Qualification in Verizon Project.

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX AIX Oracle, and TOAD, Various Verizon Applications, IPM,, Java, XML

EMPLOYER: Ajilon Consulting Nov 2009 to Feb 2010

Project Name

Damage Claim Web Application

Start Date

Nov 2009

Client

Verizon Telecom

End Date

Feb 2010

Role

Test Lead

Location

Dallas, TX

Damage Claim Application (DCWeb): It is a Web based application to process damage claims which is linked with their internal billing system

Created and reviewing BRD (Business Requirement Document) and SRS (Software Requirement Specification) to understand functionality of the application

Worked with DC Web which is Java based Web Enabled Application with Billing System

Created and reviewed the reports with screenshots of related screens for pass/fail test case

Reviewed the error details and screen shots in Mercury Quality Center

Tested final validation of data using SQL simple and complex queries

Used Quality Center for test plan, test cases, defects and reporting the results

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX AIX Oracle, and TOAD, Various Verizon Applications, DCWeb, IPM,, Java, XML

EMPLOYER: Ciber Inc. July 2008 to July 2009

Project Name

Integrated System Testing

Start Date

Feb 2008

Client

AT&T

End Date

July 2009

Role

Test Architect / Lead

Location

Dallas, TX

One Point Universal System (OPUS): AT&T (POS) system enables employees to effectively activate, assist customers with their mobile phone accounts, and perform Point-of-Sale (POS) activities. The application is primarily used in AT&T retail stores. POS. is a Web Services Activation System (POS) remote dealers use to activate service and to maintain equipment information for AT&T Wireless com customers.

As QA lead, attended the weekly meetings with the Project Manager, Business Analyst, Developer and Testers of the different Applications which all are impacted

Worked in the Agile Environment where we were following methodology- Strategy Goals, Release Plan, Iteration Review, Daily Acceptance, Continuous Build

Analyzed the HLD (High Level Requirement Document), BRD (Business Requirement Document),SRS (Software Requirement Specification Document) of the projects

Analyzed the Testing Flow in detail by designing Data Flow Diagrams for the Projects using MS Visio.

Working with the Functional Testing tool QTP for Parameterization, functional testing,

Reviewing in HP Quality center for Requirements, Test Plan, Test Cases, Defects created by the testers

Writing Reports to the whole group daily, weekly, final report

Created and reviewed and performed the Functional Testing, Regression Testing, End to End Testing according to the requirement

Reviewing the Test Plan and prepared Requirement Tractability Matrix for testing of different applications. Responsible for sending daily, weekly, final reports

Tested Implementation Flow for any new enhancements

As a Lead Test Analyst discussed with the testers regarding the detail design and flow of testing

Environment: Windows 2000, HP Quality Center, Test Director, QTP, UNIX AIX Oracle, and TOAD, Various AT&T applications,, Java, XML Applications

EMPLOYER: Missat Consulting May 2004 to June 2008

As employee of MISSAT Consulting, worked on several projects for various clients as below:

Project Name

State Control Application

Start Date

Aug 2007

Client

Intervoice Telecom

End Date

Feb 2008

Role

Test Lead

Location

Dallas, TX

Intervoice operations and professional services personnel use State Control Application to design and create custom actions. QF-Test is a professional tool used by Intervoice for automating functional tests for Java applications. Responsibilities included:

Created and reviewed and Analyzed Software Functional Specifications and reviewing test cases

Created and reviewed the Automate GUI test cases using the QF-testing tool created by testers

Working according to the Agile Methodology where we were focusing on Customer Satisfaction, daily cooperation between Business People and Developers

Used UNIX to check the data validation, for Data Preparation

Worked as Lead for Regression Testing with the group of Testers for Manual and Automated Test Cases with checking the data validation and data verification

Customized XML-based client application scripts according to the requirement

Reviewed the Test Plan, Test Cases, Defects, Reports in Quality Center, JIRA

Environment: Windows 2000, HP Quality Center, JIRA, Test Director, QTP, UNIX AIX Oracle, TOAD, Java, XML Applications, Intervoice Applications

Project Name

Teligence Automated Testing

Start Date

Aug 2006

Client

AT&T

End Date

Aug 2007

Role

Test Engineer/Test Architect

Location

Dallas, TX

Telegence is the software tool used by AT&T employees to provide services for its wireless phone customers. Telegence is actually several systems and databases combined into one dynamic tool.

Telegence Automation Testing

Created and Reviewed the modified Win Runner scripts and Test Scripts according to the requirement created by testers for testing the different modules of Telegence CSM application

Created and reviewed the data preparation and arrangement of data in different tables, different test cases

Working in the Agile Environment throughout the life cycle of the project with self organizing teams

Used Toad software for executing different types of SQL queries to retrieve data from Oracle database and to validate the data for testing purpose

Reviewed Test Director for test plan and defect created by testers and reporting the results

Shakeout Automation Testing

As a Lead Involved in Shakeout Testing/Release Testing in which different environments are tested before a new Release. Tested the different Releases of Telegence such as: 9.1, 9.2, 9.3, and 9.4. Performed detail database testing where we test different data in the database according to the requirement.

Reviewed the Auto Population Tool to prepare data for Source, Input and Query table

Preparing SQL statements and run SQL scripts in Oracle database using TOAD

Responsible for Running of Telegence billing for different days and collect Bill Image, and Invoice according to the requirement for data verification, validations

Reviewed Test Director for Test Plan, Test Cases and Defects created by testers and Reporting the results accordingly

Environment: Windows 2000, Win Runner, Test Director, Java Script, UNIX, AIX, Oracle, TOAD, Java, XML Applications, AT&T Applications

Project

Middleware Project, CSGW Project

Start Date

May 2004

Client

Verizon Telecom

End Date

July 2006

Role

QA Test Engineer/Test Architect

Location

White Plains, NY

Verizon Technicians use a system called IFAS (Intelligent Field Access System) Gateway to communicate with backend systems to get jobs, complete jobs, get line records, and fill timesheets and so forth.

Middleware Testing and CSGW Testing

Performed manual testing of IFAS middleware by sending various transactions to the middleware and verifying that appropriate responses are received. The platform in Verizon was UNIX. I was responsible for creating different request transactions including AWAS in UNIX using VI editor.

Performed basic job submission, and navigation the file structure of the UNIX server.

Inspecting the log files to find any errors during transaction for Validation

Created the test plan, test cases and executed the test cases in SIT test environment and validated test cases accordingly (according to the requirement document).

Environment: UNIX AIX (RISC 6000), UNIX Shell, Java, HTML, Win Runner, Test Director, XML Applications, Verizon Applications.

EMPLOYER: Mitra Systems, Inc. Jan 2000 to April 2004

Project

Various clients – Telecom, Financial

Start Date

Jan 2000

Client / Company

Mitra Systems

End Date

April 2004

Role

QA Test Engineer/Test Architect

Location

New Jersey

As a Test Engineer/Test Architect, Business Analyst and QA test Engineer for IT consulting company, responsible for testing applications software for various client companies. Work activity included:

Created test plan, test scripts and executed the test cases, test scenarios in the test environment

Used SQL simple and complex queries for Data Preparation and Validation

Used Test Director for test plan, test cases and generating reports

STATUS: US Permanent Resident (Green Card)

REFERENCES: Available on request.

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