Customer Service Information Technology

Joseph Blackwell

Duluth, Ga 404-***-**** **********@*******.***

INFORMATION TECHNOLOGY PROFESSIONAL

Dynamic, technical-minded IT Professional with extensive experience in network and system administration, software development, project management, and technical analysis. Proven ability to diverse background and knowledge in Information Technology to create and implement innovative technology solutions. Dedicated to implementing process improvements and producing high performance standards to enhance overall productivity.

AREAS OF EXPERTISE

Information Technology

Network Administration

Project Management

Strategic Leadership

Problem Resolution

Process Improvement

Technical Analysis

Troubleshooting

Quality Assurance

Technology Leadership

Hardware/Software Implementation

Customer Needs Assessment

INFORMATION TECHNOLOGY EXPERIENCE

Developed computer, hardware, software, and application knowledge to develop innovative technology solutions.

Analyzed core information technologies, systems, and solutions to support business decision-making strategies.

MANAGEMENT EXPERIENCE

Led cross-functional teams by administering and processing external and internal parts orders and preparing invoices.

Assisted branch parts manager in various activities and ensured efficiency of customer service.

ORGANIZATION AND PLANNING EXPERIENCE

Organized the development and implementation of system designs and technology solutions.

WORK HISTORY

HENNESSY JAGUAR LAND ROVER GWINNETT, Duluth, GA Assistant Parts Manager 2000 – Present

EDUCATION & CERTIFICATIONS

Associate of Applied Science Degree, Network Specialist, Gwinnett Technical College, Lawrenceville, GA (2016)

CompTia A+ Certification, September 2015

AWARDS & LEADERSHIP

Named to the Jaguar Land Rover Master Guild (top 8 individuals in North America) five times, currently ranked second in North America

Motivate team members to meet established goals

Help create and administer schedules for three employees

Former Chief of Technical Inspectors for the Atlanta region of the Sports Car Club of America

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