Telecommunications and Network Engineer, Technical Support

G. Cyril Jackson

770-***-**** *************@***.***

SUMMARY

Telecommunications professional experienced in LAN/WAN network engineering, planning, deployment, architecture and administration, project management, product evaluation and management, technical support, equipment and circuit troubleshooting.

Equipment summary: Cisco Catalyst 3500XL, Cisco Catalyst 2820, Alcatel-Lucent DACS II, DACS IV, Alcatel 1631 digital cross-connect systems and DDM-1000/2000 SONET multiplexers, Tellabs 5500, 5320/L, Telmar DEXCS1/L, Telco Systems Edgelink 100 and STS1/T1 multiplexers, Lucent 1AESS, 5ESS, and Nortel DMS-100/250 switches

EXPERIENCE

Systems Analyst/Engineer 2013-2015

Member of Technology Planning & Engineering-Layer 4+, Advanced Solutions Capacity Management & Planning Group, responsible for the management and planning of the advanced services network, including IP teleconferencing and ATT Connect, tracking and reporting metrics, along with generating demand forecasts and budgeting and planning new equipment (hardware and software) installation.

Notable accomplishments:

Generated original reporting format in Excel using VBA scripting to produce usage charts and graphs spreadsheets for 96 application servers until task transferred to Engineering and Planning Tool server.

Used usage charts and graphs as templates to create reports for Engineering and Planning Tool server, saving IT Server Support at least 4 weeks research time and $10,000 in budget money.

Generated original reporting formats for monthly server peak correlation report and correlating peak metrics to reported incidents report for International Network Planning & Engineering Group monthly High Usage Carrier Utilization report.

Systems Analyst, Southern Company Services, Atlanta, GA 4/2012–10/2012

Member (contractor) of Infrastructure Support Group which supports the operational support software, including Telenium and Netcool, that monitors and supports the company's data network. Worked with Infrastructure Operations Group and Field Operations to resolve connection issues. Duties include administering and updating models in Telenium and servers, interfacing with Infrastructure Operations Center and Field Engineering to resolve problems, sending monthly network datalink uptime reports, and updating the network inventory and using and writing PERL scripts.

Senior Member of Technical Staff 1999-2011

Member of Technology Network Planning & Deployment Group in the Transport Products Evaluation Lab working on carrier-grade transport, SONET, DWDM, TDM, Ethernet, TCP/IP, X.25 and Frame Relay. Technical Evaluator and Subject Matter Expert for digital cross-connect systems, asynchronous and SONET multiplexers.

Duties include: evaluation and management of new transport equipment, related upgrades of software and hardware for LAN/WAN network design and deployment; developing and executing product test reports, creating lab network testing configurations in accordance with industry and company specifications, making technical and operational recommendations for product acceptance and operational deployment; project manager for field trials for Backbone and Access applications, providing infrastructure and architecture planning support and Tier III DCS technical support.

Notable accomplishments:

Team leader of DCS Product Team, charged with making purchasing and deployment recommendations for 1600 digital cross-connect systems throughout the region, in cooperation with various organizations, including Technical Support, Supply-Chain Management, Network Operations, and Capacity Management.

Assisted working group in planning and implementation of new lab space design and layout.

Lead Evaluator for fiber optic, electrical products, and CWDM laser transceivers for Fiber-To-The-Cell Site Access Initiative.

Lead Evaluator for broadband Passive Optical Network exploratory project.

Author of technical requirements section of Request For Product/Request for Information (RFI/RFP) document for Optical Cross-Connect System requirements sent to equipment manufacturers.

Designed low-cost cable solution for TCP/IP connection to Tellabs 5500, saving $400,000 in cable and installation costs.

Tested and approved an economical multiplexer saving at least 50% in purchase and installation costs.

Network Testing Technician

Worked in Wireless Network Operations Center (ISO-9002), a high-tempo environment with occasional compressed deadlines. Interfaced and coordinated with company, other service providers, and customer personnel to provide special-service circuits for business use. Duties include: provisioning, maintenance, and trouble-shooting of analog, sub-rate digital DDS, DS0, DS1, and DS3 customer circuits, coordinated with field and central office personnel for completion, and served as Tier 1 technical support and customer support. Support provided for after-hours work as needed.

Notable accomplishments:

Prepared and coordinated major transfer of 37 circuits for Nextel from old to new switching office during after-hours maintenance window.

Used technical expertise to repair a chronically-troubled circuit for wireless customer, making that circuit available for business use and revenue generation.

Assigned to Louisiana-Mississippi installation team and improved on-time completion by 20% in two months

EDUCATION: Georgia Institute of Technology, Bachelor of Science in Applied Physics

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