Program Manager, PMO, Operations Manager, Six Sigma

Jesus Garciarivas. PMP/Black Belt

Plantation FL 33317 • ************@*********.*** • 954-***-**** •

Tri-Lingual (English, Spanish, Portuguese) Program Manager with vast experience on program/project and portfolio management (PMO) competencies. Successful record on implementing and improving operational process and business transformation. Extensive experience deploying CRM (Siebel and Remedy) and ERP (SAP and Oracle) technologies. Vast experience using the PMI methodology (PMBOK) and the areas.

Responsible to develop and implement strategic plans and delivery of technology solutions (hardware and software) to customers worldwide. Exceptional communication skills at any level of the organization. PMP Certified through PMI and earned Six Sigma Certification from Hewlett Packard. Well versed in worldwide cultures and business acumen.

Core Competencies

Strategic Planning Leadership Process Improvement

Multi lingual International Experience Global Business acumen

Financial expertise Partner/vendor management Risk Management

Account Management Portfolio Management Project Management

Mergers & Acquisitions Marketing operations Product life cycle management

People Manager Change Management Conflict resolution

Professional Experience

Business Consultant 2012 - Present

Consult on the design and operationalization of business process and performance metrics towards the establishment of international expansion offices of clients.

Lead all activities related to develop and implement new international operations in three simultaneous countries

Lead training, project management and management of change

Chair the establishment of PMO offices as the backbone for operational execution and executive communication.

Hewlett Packard Corporation 1998 – 2012

Successful career including promotions and increase of responsibilities from one country to regional. (Canada, USA and Latin America)

Business Operations Manager / Global Program Manager 2011 - 2012

Managed teams of 10+ members whose goal is to successfully deploy 500K+ consulting services in the Americas Region (USA, Canada and Latin America). Oversaw $5 million dollar quota.

Distinguished for outstanding transformation leadership, communication, management of change, development of internal and external relations, and the implementation of metrics that permit the tangible measurement of programs and initiatives.

Configured and negotiated time and materials (T&M) and fixed price deals through project cycle timeframes and activities which captured new business in the range of $500M within the last year.

Program managed several ERP (SAP and Oracle) implementations for clients at the telecommunications, retail and transportation industries.

Oversaw the supervision of personnel spread all over the world, focal point for problem resolution and risk management as well as accountable to evaluate performance and makes recommendations to steering committees.

Managed end-to-end processes from prospecting to revenue recognition resulting on achieving 100% of quota, budget and revenue recognition compliance.

Managed the relationship with the customer and the complete definition of deliverables. Defined risk and schedule management. Implemented and monitored key performance Indicators (KPI), resulting in increased customer satisfaction, increased recurrent business and the reduction of cost due to contingencies or rework.

Managed both domestic and International vendors/partners, successfully integrating them into the services offered to the client. Successful results based on the proper definition of metrics, service level agreements (SLA) and expectations.

Managed and reported budget revisions and provided interim status reports on all funding, resources and project status

Led and achieved 100% of planned revenue on all engagements, through the proper application of product life cycle and quality methodologies (Six Sigma) while delivering to clients according to plan and expectations.

Business Operations Manager /Americas Program Manager 2008 - 2011

Led the implementation of domestic and international IT solutions in the logistics organization, resulting in over $10 million in operational and inventory savings. Accountable for achieving operational excellence, process improvements and cost reductions. Led the organization on the yearly business strategy plan and became the environmental Programs Manager for the Americas region.

Extend knowledge and application of the PMBOK methodology and the areas of knowledge

Successfully deployed several CRM solutions (Siebel and Remedy) both internally in HP and for clients at the Finance and media industries.

Applied project management methodologies and implemented the Program Management Office that oversaw the funnel, approval, execution and conclusion of a portfolio of 200+ initiatives across the Americas region.

Established and controlled Key performance indicators to control day-to-day operations of the assigned resources and activities in order to ensure that goals and objectives are met.

Created and executed statements of work (SOW) and RFQ/RFI, required for the successful negotiation with partners for projects in the range of $ 3 million executable in over 1 year of duration.

Managed partner and off-shore teams who accomplished the savings from the annual refresh of air carriers generating $5 million a year in savings.

Established and controlled the five year Strategic Logistic Business Plan that cascades across the various countries in the Americas Region and it is the backbone and guide for the POR.

Accomplished reduction of 15% of the E2E logistics/transportation time at the Americas region. These reductions translated into a 5 % of savings in transportation and warehouse cost.

Led the procurement core team who handled the consolidation and standardization of the Supply Chain operations (Warehouses, facilities, process, partners, etc.) generating operational excellence and substantial savings,

Managed all the environmental programs and the relationships with the environmental and government agencies, and implemented carbon emission reduction programs that produced a total of 29,000 metrics tons of CO2 savings along with several other environmental programs in several countries with other business partners.

Portfolio and Governance Manager 2007 – 2008

Established and led an executive body for the governance of a portfolio of more than 200 products/services. Led the operational aspect of the marketing that include the creation of plans, and the identification of improvement opportunities that support demand generation programs. Participated on several Merger and acquisitions integrating a total of 5 organizations.

Services Resource Manager 2006 –2007

Implemented the strategy and operations required to manage the pool of talent and human resources for the consulting business in order to ensure compliance within the cost of the workforce, business metrics and inventory of skills.

Led an initiative that improved the quality of the human capital and optimized the balance of professional skills in the portfolio of talent resulting in $ 5 million in savings

IT Program Manager 1998 - 2006

Led the deployment (Process, people and technology) of various IT initiatives within the Latin America Region, including SAP and CRM solutions (Siebel, Clarify and Remedy). Accountable for the adoption of new technology, process improvement, management of change and training.

Education

Master of Business Administration (MBA) with specialization in Finance from the Instituto Tecnologico de Estudios Superiores de Monterrey (ITESM - Mexico)

Other

Former member of the PMI South Florida Board of Directors.

Certified SCORE counselor.

Member of the board of directors on non-profit organizations dedicated to foment sports on the youth and increase quality of life for communities of immigrants.

Six Sigma and Project Management online professor at Florida Atlantic University. (FAU)

Contact this candidate