Gregory Knight
**** ************ ****, ***. *
Memphis, Tennessee, 38016
***********@*****.***
Career Overview
Computer Operator with extensive experience operating IBM mainframes and monitoring network systems. Skilled in server installation. History of working varied shift schedules in Fortune 100 company datacenter. Key competencies include: Work Well Independently and in Teams, Flexibility, Persistence, Accountability, Orientation to Detail, Take Ownership of Issues.
Qualifications
Expert in Mainframe operating systems
Expert in Network monitoring
Server installation
Documentation writing
Excellent problem solving skills
Strong communication skills
Technical Skills
AT&T Business Direct
BMC Remedy Service Management
WhatsUp monitoring system
JDEdwards One World
MVS, CICS, JCL
Microsoft Windows xp
Accomplishments
First point of contact for all major technical issues, including power outages, system failures and disaster recovery
Worked as part of a team on server installation in a datacenter with more than 300 servers
Wrote documentation for JDEdwards Package Builds for the datacenter
Professional Experience
Bahama Consulting October 2013 to March 2014
Computer Operator
Eagan, MN
Monitor nightly backups
Load and unload backup tapes
Monitor nightly jobs. Report any problems with canceled or pending records
Performed twice daily walk thru of datacenter. Checking AC and UPS units
Monitor the datacenter for equipment failure or errors in performance
Monitor any power failures in the datacenter. Taking appropriate action
Record accurate and timely entries into Computer Room log
ServiceMaster June 1991 to June 2009
Computer Operator
Memphis, Tennessee
Assist System administrators and programmers in testing and debugging of new systems and programs prior to them becoming production environments
Run and monitor nightly batch jobs
Troubleshoot program error messages by self-identifying and correcting the problem
Interface with programmers in the resolution of occurring abend programs
Monitor the system for equipment failure or errors in performance
Create documentation and train operators on JDEdwards package builds
Operate IBM ES/9000 Series Mainframe System
Manage AS/400i Series System
Execute MVS Console Commands, CICS, JCL, COBOL
Expert user of JDEdwards One World, BMC Remedy, AT&T Business Direct
Generate and print reports, payroll and accounts payable checks
Train new employees in the relief of Computer Room duties
Record accurate and timely entries into Computer Room log
Education and Training
Grace St. Luke’s Episcopal School - Memphis, Tennessee
High School Diploma
Southwest Community College