Customer Service Management

AYANWALE, RACHAEL AJIKE

NJ**T Bauchi Ring Road, Jos, Plateau State Nigeria

E-mail: ***************@*****.***

Tel: +234**********

OBJECTIVE:

To secure a challenging and competitive position that offers room for growth and opportunity for advancement. To work in a firm that will help increase knowledge and experience in management.

PERSONAL DATA:

SEX: - Female

MARITAL STATUS: - Single

NATIONALITY: - Nigeria

STATE OF ORIGIN: - Oyo

EDUCATIONAL DETAILS:

Qualifications

Chartered Institute of Customer Relationship Management, Nigeria.

Post graduate diploma in Customer Relationship Management. 2015

Ladoke Akintola University of Technology Ogbomosho, Oyo State

B. Tech Transportation Technology (Second Class Upper Division) 2008-2013

Project Undertaken

University Final Year Project: Analysis of Jetty operations and management in Nigeria.

Group Report Writing: Examine the application of information systems in intermodal transport.

Awards

Best Student in Principles of Management in 200 Level.

Overall Best student in Basic Certificate course (WOFBI) - 2015

OTHER CERTIFICATES:

Chartered Institute of Customer Relationship Management.

Certified Customer Service Professional (CCSP) 2015

Professional Program in Occupational Safety and Health 2015

National Industrial Safety council of Nigeria Member Certificate

Proficiency certificate in HSE level 3

Certificate in practical firefighting, First AID, CPR and AED

National Youth Service Corps Certificate 2015

Certificate of National Service

Letter of commendation

Orientation Broadcasting service certificate

Seminars Attended

Human Resource, Corporate ethics skills and Entrepreneurship Training certificate 2013

Communication, people, aptitude development and workplace skills certificate 2009

WORKING EXPERIENCE:

National Youth Service

Ministry of Transport Yenagoa, Bayelsa State – Administrative duties, Research, Internet Surfing. Nov 2014- Oct 2015

Africa Independent Television (AIT) Elebele, Bayelsa state – Anchor of Ajuwaya 365 program

Independent National Electoral Committee

INEC Adhoc Staff, Yenagoa, Bayelsa state – Presiding Officer of polling unit, take charge of the polling unit, collation of election result for the polling unit. March 2015

Industrial Training

ICA Logistics Limited, Port Harcourt, Rivers State – Shipping agent, Preparation of the Ships manifest, completion of bill of lading, typing of letters to governmental agencies. June 2012-Dec 2012

SKILLS:

Communication and Interpersonal Skills

Presentation of Reports (Final Year Reports and other group reports).

Correction of Write-ups by Classmates and Junior Departmental Mates.

Preparation of Letter to Clients and governmental agencies (Customs, Immigration, NDLEA, SSS, Port Authority) during Industrial Training Programme.

Team Works

Always parts of teams assigned to go to clients places for activities like Vouching, Verification, etc. during Industrial Training Programme.

Part of Report of Writing Groups.

Resilience

Always able to work and adapt easily to any (New) environments.

Meeting of Supervisors Targets during Industrial Training.

Ability to handle Multiple Tasks and work with Minimum Supervision.

Computer and Research Skills

Use of Excel for Numerical, Diagrammatical and other presentations.

Typing skills, (40 wpm) using Microsoft word.

Project initiation and planning with the use of Microsoft Project.

Ability to understand easily the use of Software on Computer with Minimum Guidance.

Online search for Solution to Problem and Consultation of Books.

EXTRA CURRICULAR ACTIVITY:

Reading and impacting knowledge

Surfing the internet

NAMES AND ADDRESS OF REFEREES:

MR. MATTHEW NGOBUA

Public Relation Officer

National Youth Service Corps (NYSC), Bayelsa State.

Tel: 081********

SIR GEOFFREY EBIPADE PATTENS

Director of Administration

Ministry of Transport, Yenagoa, Bayelsa state.

Tel: 080********

PASTOR M.A AKINTUNDE

Director

M.A Technical, P.O Box 2122 Jos, Plateau State.

Tel: 080********

Contact this candidate