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Customer Service Manager

Location:
Texas
Posted:
November 13, 2015

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Resume:

Ivan Corona *** Cuero St, P.O. Box *** Bloomington, TX 77951 210-***-****

acsfz3@r.postjobfree.com

Executive Summary

Results driven professional in continuous improvement with experience in Safety, Instructional Methodology and Operations Management.

Experience

Union Pacific Railroad Bloomington, TX

Operations Manager 09/2006 to 07/2015

Directed cross departmental operation activities of railroad transportation organization.

Executed daily operations of Service Unit Transportation Plan to exceed KPI’s.

Planned and supervised hazardous and non-hazardous chemical material transportation.

Coordinated activities of operations department to obtain optimum use of equipment, facilities and personnel using continuous improvement methods such as 5S and Standard Work for overall cost reduction opportunities.

Enforced compliance of operations personnel with administrative policies, procedures, safety rules and FRA regulations.

Resolved customer service issues relating to service interruptions and contract disputes.

Managed and tracked 80+ employees performance, progression and provided coaching to improve new and seasoned employees.

U.S. Army National Guard Camp Bullis, TX

Rifleman 10/2004 to 09/2006

Opposed members of enemy ground forces in effort to destroy or capture enemy forces, using rifle, during training operations while serving as member of infantry unit.

Constructed field fortifications, including wire entanglements and road blocks, using hand tools, barbed wire and lumber.

Blackwater USA Lackland AFB, TX

Adjunct Instructor 10/2002 to 10/2004

Trained and evaluated Navy Personnel.

Efficiently completed administrative, auditing and filing tasks.

Ensured compliance of Navy policies and procedures. U.S. Marine Corps MCAS Yuma, AZ

Marksmanship Instructor 09/1998 to 09/2002

Taught marksmanship through lectures and demonstration.

Assigned tasks, evaluated and disciplined 14 Instructors.

Maintained zero percent casualty / accident rate during tenure.

Managed receipt, storage and issue of ammunition processes. Education

Western Governors University Salt Lake City, UT

Bachelor of Science: Business Management 2010

American Intercontinental University Hoffman Estates, IL Associate of Arts: Business Administration 2005

Awards

2014 Personal Safety Excellence Award

2013 Quarterly Safety Award

2011 Houston Service Unit Safety Bell Award

Marine Corps Certificate of Commendation

License

Direct Supervisor of Remote Control Operations

49 CFR Part 240 / 242 Class 6 & 8

Transportation Workers Identification Credential

NSC CPR Certified

NSC First Aid Certified

References

Excellent professional references available upon request.



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