Customer Service Supervisor

Résumé of Qualifications

STRENGTHS

Self-assured, resourceful, supportive, loyal.

Effective leader, motivator, problem-solver.

Quick to learn new skills and meet new challenges.

Quality-minded, positive attitude, strong work ethic.

EDUCATION

LEAR CORPORATION

Dale Carnage

Certified in First Aid including Blood Born Pathogens

Lock Out Training

Six Sigma Training

LACKS ENTERPRISES

Numerous Seminars & Courses in Management and Employee Issues

Root Cause Analysis

QS-9000 [Familiar with SGS Audits]

GROWTH THROUGH PEOPLE

Effective Personal Leadership

Effective Personal Productivity

GRAND RAPIDS COMMUNITY COLLEGE

Basic SPC

Intermediate SPC

CRESTON HIGH SCHOOL, Graduate

General Curriculum

Metal Work Shop

Mechanical Drafting

Blueprint Reading

KENT SKILL CENTER

Building Maintenance Curriculum

REFERENCES

Available upon request

EXPERIENCE

MAGNA MIRRORS, Lowell, MI 2012-2015 Supervisor

Provide hands-on management of the production team and accountable for results for 15 assembly lines, 5 sub-areas, and a service pack area. Supervise a team of 74 to build major automobile manufacture’s mirrors, including GM, Toyota, Ford, and Chrysler. Direct the team to produce quality products that meet the customer requirements, while sustaining a safe and organized work environment. Sustain a level of standardized work and ensure company policies are in place and followed. Serve as a facilitator to team in areas of problem solving, issue resolution, continuous improvement and training.

MAD MIKE’S COLLECTABLES, LLC ALTO, MI 2006 – 2012

Entrepreneur / Operator

Providing sports collectors a stock of a variety of memorabilia relating to teams and players. Using E-Bay to advertise merchandise, auction, ship, and provide customer service to buyers. With an understanding of the collectables business and perceived value, price pointing items for sale while managing the return of investment on stock items. Using a third party biller to bill, collect and ship items world-wide. Maintain 100% customer feedback.

HYDRO AUTOMOTIVE STRUCTURE, Holland, MI 2005-2006

Supervisor

Ensured the efficient operation of the Assembly Facility for this manufacturer of automotive parts. Supervised from 30 to 40 employees, at a time, including 6 skilled-trade workers. Coordinated preventative maintenance. Worked with Materials Department in scheduling product lines, to meet shipment schedule quotas. Scheduled, evaluated and motivated employees. Built relationships with the union to achieve efficiencies within assigned areas. Worked with 4 product lines within the facilities. Organized work areas for employees to work more efficiently. Held daily motivational sessions with subordinates. Inputted data inventories daily to ensure proper supplying is maintained. Familiar with 5-S’s and 5-Y’s with a through understanding of root cause analysis.

LEAR CORPORATION, Grand Rapids, MI 1998-2005

Supervisor

Ensured the efficient operation of the Assembly Facility for this manufacturer of automotive parts. Supervised from 60 to 100 employees, at a time, including 6-15 skilled-trade workers. Coordinated preventative maintenance. Worked with Materials Department in scheduling product lines, to meet shipment schedule quotas. Scheduled, evaluated and motivated employees. Built relationships with the union to achieve efficiencies within assigned areas. Worked with 14 out 15 product lines within the facilities. Purposefully assigned to problem areas and with each area move tangible improvements were made in employee morale and quality output. Held daily motivational sessions with subordinates. Inputted data inventories daily to ensure proper supplying is maintained.

LACKS ENTERPRISES, Kentwood, MI, 1988-1998

Supervisor

Ensured the efficient operation of the Paint and Assembly Facility for this manufacturer of automotive parts. Supervised 7 robots, 11 hand booths, 14 rack and pack stations and 2 assemblies for a total of 40-45 employees. Worked with IC Coordinators in scheduling the plant to meet customer’s demands. Assisted in the hiring of Coordinators. Encouraged employee input regarding improvements and maintained high morale. Compiled and verified payroll on an internal computer system. Also responsible for plant safety and other supportive duties.

Began employment in 1988 as a Process Technician then rapidly promoted to supervisory role.

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