Customer Service Representative

Donaurbria Robinson

Customer Service Representative

Mesquite, TX

**********@*****.*** - 214-***-****

An interesting position with a growing company

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Teleperformance - Dallas, TX - March 2015 to Present Responsibilities

Fulfilling reservation requests by determining the rooms available to meet customer desires. Verify customer information and payment options, assign rooms and respond to customers with confirmation emails or letters.

Customer Service Represenative

Encore Payment Sytems - Addison, TX - July 2014 to January 2015

• Responsible for offering and providing bank card information services to exsisting or potential clients.

• Assists clints in the set-up of bank card accounts and processing systems; responds to issues that may require troubleshooting.

• Ensures the maintenance of systemsand accounts including inquiries regarding billing, payments, and procedural issues.

Accomplishments

I recieved numerous great customer surveys

Skills Used

People skills, leadrship skills

Customer Service Representative

Humana Health Insurance - Irving, TX - May 2013 to September 2014

•Specialize in health care insurance client servicing. Exceptional knowledge of HIPPA compliance, Medicare policy, and insurance fraud issues.

•Dedicated, loyal employee as evidenced by multiple recognitions for productivity, service, and attendance. Handle customer inquiries, complaints, billing questions and payment extension/service requests.

•Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Caregiver

Jordan Health Services - Arlington, TX - September 2012 to September 2013 Monitor patient condition by observing physical and mental condition, intake and output, and exercise.

• Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

• Updates job knowledge by participating in educational opportunities.

• Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

Airport Information Assistant

Dfw Airport - Irving, TX - January 2010 to May 2011 giving out up-to-date information on flights and services

• directing passengers to find their way around the airport, to send them to the right departure gate, for instance

• answering telephone enquiries

• making announcements on the public address system

• handling complaints

• updating and monitoring a computerized flight information system. EDUCATION

High School Diploma

Cornerstone Christian Correspondence School - Athens, GA 2009

SKILLS

I have a wpm of 40

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