Customer Service Manager

Joseph E. Johnson

** ***** ***

Groton, CT *****

860-***-****

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HIGHLIGHTS OF QUALIFICATIONS

In-depth experience in Project Management and Training

Demonstrated skill in team coordination

Demonstrated talent in equipment troubleshooting, repair and installation

PROFESSIONAL EXPERIENCE

Eurest Services as MAC Department Manager (Apr ‘12 – Present)

GP Strategies as a Contracted Forklift Coordinator (Apr ‘11 – Apr’ 12)

Assistant Business Manager Grossman Chevrolet/Nissan (Apr ’10 – Apr ‘11)

20yrs Electronics Technician, United States Navy (Sep ’88 – Sep’08)

MENTOR

Proven team building skills in a Customer Service environment

Conducted performance evaluations and provided performance based counseling to personnel as needed

Ensured the upward mobility of direct reports through effective Hands-on leadership

COORDINATION

Provide clear direction and coordination to various teams to facilitate server relocations for Pfizer

oLiaison with UNIX, WINTEL, Data Protect, Storage, Site Services and others (Local and International teams)

oUse of Service Center, Email and Phone communication

Proven ability to communicate well with clients

oLiaison through both Phone and emails with the following:

Lenders

Customers

ACHIEVEMENTS / SKILLS

Developed Core Skills Training program and maintained training program records for over 30 senior and junior personnel

Varying levels of leadership inter-personal, and sales training

Specialized training in electronics troubleshooting and repair

Instructor training to include:

oLearning Theory

oCurriculum development

oInstructional strategy

Proficient in:

oIBM TRIRIGA

oService Center

oMicrosoft Word

oExcel

oPowerpoint

oOutlook

EDUCATION

Georgetown High - Diploma (1984-1988)

Denver Business College (2001-2002)

oComputer Graphics

oBusiness Math

oAdobe Photoshop & Page Maker

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