Engineer Desktop Support
Resume:
Kenneth Baker
*********@*****.***
PROFESSIONAL SUMMARY
Desktop Support Specialist with over 24 years IT experience, including more than 10 years working with Windows NT. Proficient with Windows NT Server 4.0 and 2000, Windows 2000 Windows XP, MS Office 2000,XP; possess strong communication and problem solving skills developed through a variety of work environments and projects. Decisive and efficient with strong work ethics. Proven ownership in environment and responsibilities.
TECHNICAL SKILLS
Applications: MS Office, MS Outlook, GroupWise, Symantec pcAnywhere, Norton’s Antivirus, VERITAS Backup Exec, MS Terminal Services, Access
Operating Systems: Windows 9X, Windows NT 4.0, MAC, Windows 2000, and Windows XP, Novell 5.0, and 3.0. Windows 2000 Server, Windows NT 4.0 Server. Windows 2007.
Protocols: TCP/IP, Fast Ethernet, Gigabit Ethernet, Apple Talk Netware, LANtastic, Banyan
Hardware: IBM, Compaq, HP, DELL, EMC
Monitoring Tools: Network General Sniffer, Navisphere Analyzer, Unisphere
Certifications: ICSEA, MCP, A+, Networking Essentials,
PROFESSIONAL EXPERIENCE
EMC 5/2013 to 5/2015
Associate Customer Engineer at EMC
Performed all aspects of break fix on as Data Domain, Avamar, Vnx, Vmax and Clariion,
Isilon, Celerra, Symmetrix, Centera storage systems.
Developed product knowledge of core EMC2 products by completing complex service training, on products such as Data Domain, Avamar, Vnx, Vmax and Clariion, Isilon, Celerra, Symmetrix, Centera storage systems.
OnX Enterprise Solutions
Solution Assurance Spec Sr TSG
National EMC configuration support.
Create all EMC,ISILON, SUN and HITACHI configurations for or sales staff throughout the United Stated and overseas,
Agilysys Inc. 11/2010 to 2011
Agilysys sold its services department to OnX August 2011
Create all EMC,ISILON, SUN and HITACHI configurations for or sales staff throughout the United Stated and overseas
Siemens It Solutions, Cleveland, Ohio 1/2007 – 4/2010
Contracted Desktop Support Engineer
Perform all aspects of desktop support for multiple clients, upgraded servers,
Also performed break fix services on multiple EMC storage systems.
Xerox Global Services Inc., Warrensville, Heights 10/1997-2006
Xerox Global Services was sold to Siemens in December of 2006.
Contracted Desktop Support Engineer
Manage network access, support Microsoft and Macintosh Products. Upgrade Operating Systems, provide Network support, build and configure Window Servers. Lead on various projects for large organizations nationwide; to include: installing new patient scheduling software, conversion from Token Ring to Ethernet, conversion of email systems and the conversion from one network to another. Perform Help Desk Services and developed the VPN procedure for Macintosh computers and connecting the citrix servers for a large client. Administered the Windows NT 4.0 and 2000 networks providing support to everyone within the organization.
Swagelok Corporation, Solon, Ohio Contracted 2006 – 2007
Cleveland Clinic Foundation, Cleveland, Ohio Contracted 2001-2006
Rolled out Epic and Epic Care (Electronic Patient Information Databases), Remote Access support, Developed VPN Access for Macintosh Computers, Public Clinical Workstation support. Support the Board of Governors. Network upgrades and provided support for various departments and physicians. Help desk support when needed.
United States Marine Corps
EDUCATION
Professional Training
Administrating Windows NT
Supporting Windows NT Core Technologies
Installing, Configuring and Administering Microsoft Windows 2000 and XP
Windows 2000 Server
EMC Storage Systems
Clariion Storage System
Disk Library System
Centera System
Symmetrix
Avamar
Vnx
Vmax
Isilon,
Cleveland Institute of Technology
Earned an associates degree in Computer Technology. Successfully completed a course covering electronics, central processing units (hardware and software), peripherals (display terminals, line printers, card readers, disk drives) and microprocessors.
INTERESTS
Hunting, fishing, technical news groups, ATV’s, computers, hiking, camping
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