Sr. Project/Program Manager

Alan M. Hochberg, PMP, CSSGB, ITIL

**** ******** ***** **** **** #: 704-***-****

Mint Hill, NC 28227 Cell #: 704-***-****

URL: http://www.linkedin.com/in/ahochberg Email: ******@*****.***

Summary: A hands-on, high-energy leader combining outstanding project management and program management expertise with exceptional interpersonal skills. Creative problem solver with a proven track record of maximizing resources, utilizing best practices and delivering complex projects on time and within budget.

Profile: PMP Certification; Certified ScrumMaster, Masters Certification in Project Management

Certified Six Sigma Green Belt; Certified in Lean/DFSS, Certified in ITIL v3,

M.S. degree in Management Science; B.S. degree in Computer Science; The Wharton School Mini-MBA,

25+ years of broad-based and successful experience in Project/Program Management, Software Development, and Technical Management within large organizations.

Effective management of the entire project life cycle; management of multiple projects.

Track record of achieving cost reductions, greater efficiency and increases in new business.

Strengths: Leadership & Tactics Project Management Systems Mgmt & Support

Technical Management Project Definition Requirements Development Analysis/Problem Solving Project Planning Product/Service Launches/Rollouts Estimating & Cost Control Budget Management Risk Identification & Mitigation

Contract Negotiations Vendor Management Customer Relationships

Selection of Project Staff Team Building skills Coaching & Motivation

Experience:

2006 – Present BANK OF AMERICA, Charlotte, NC

Vice President – Business Control Manager –GT&O Business Controls, Loan Servicing

& Support Operations (2012 – Present)

-Managed a team of Audit Managers responsible for all Audits and Exams for Servicing in the non-default space

-Managed a team of Issue Managers responsible for all issues in Loan Servicing & Support Operations, spanning over 25 different lines of business

-Coordinated development and remediation of Issues, Audit Findings, MRAs, Control Enhancements and Low Risk Items

-Interfaced with Department Controls, Lines of Business, Risk, Compliance and Audit

Vice President – Sr. Change Manager – Home Loans - Quality & Change Delivery and Business Control & Integration (2011 - 2012)

-Responsible for managing team of Change Managers as well as managing key initiatives individually

-Responsible for the Associate Readiness deliverable in Consumer Sales for the Risk & Control Framework

Vice President – Sr. Change Manager - Global Risk, Investments & Treasury Technology (2010)

-Owned end-to-end technology execution for multiple workstreams to support the fulfillment of all functional requirements to close gaps in key Global Risk systems and processes

-Coordinated across technology service providers and LOB change managers to identify and prioritize resolution of issues related to work stream priorities, approach, scope, funding, resources and timelines

Alan M. Hochberg, PMP, CSSGB, ITIL Page 2

Experience: (continued)

Technology Delivery Manager (Contractor) – HL&I Technology (2009 - 2010)

- Managed technical deliverables and implementation of several key projects including RESPA/REG X, NextGen SBA, Home Valuation Code of Conduct, and Title Strategy Project

- Utilized Six Sigma change process and project management best practices to ensure quality and to meet customer requirements

Vice President – Sr. Project Manager Consumer Real Estate, PMO (2007 –2009) - Implemented new PM methodologies and best practices into organization’s processes

- Managed a key data warehouse project and other large projects from initiation through implementation for CRE pricing strategy

BANK OF AMERICA (continued)

Sr. Service Delivery Consultant (Contractor) – Consumer Real Estate, (2006 – 2007)

- Primary liaison between Technology and the Settlement Services LOB within the Consumer Real Estate organization

- Performed client advocacy, initiative planning and budgeting, and coordinated initiative project management and project prioritization across the organization

- Supported the organization in escalating, communicating, and resolving major production and process issues with business and delivery partners.

2007 – 2007 APM TERMINALS, NA, Charlotte, NC

General Manager – IT, Business Applications

- Program Manager for multiple projects associated with Terminal Operating Systems.

- Managed the planning and budget ($5 M) of new terminal-related projects including proposal and contract preparation, cost/benefit analysis, design, programming and implementation activities

- Managed staff and developers to ensure specifications are met

2005 – 2006 TNT LOGISTICS, NA, Jacksonville, FL

Manager / Program Manager – Development Projects Group

- Managed a team of Project Managers and Systems Analysts responsible for the development of customized software solutions for our domestic and international customers

- Program Managed and directed development of customized software utilizing a Service Oriented Architecture and Web Services.

2003-2005 INFO TECH, Inc., Gainesville, FL

Sr. Project Manager – Development

-Planned, organized, managed and coordinated a portfolio of application development and enhancement projects for the Development organization

-Managed effective coordination and communication of project requirements and progress to Clients, the Development Director, Executive Sponsors and Project Team

2002 – 2003 CONVERGYS, Lake Mary, FL

Sr. Manager (Contractor) – Information Management Group

-Release Manager for Convergys Billing System implementation supporting Sprint PCS.

-Managed the entire project life cycle.

-Managed requirements, design, development, testing and implementation of key deliverables.

Alan M. Hochberg, PMP, CSSGB, ITIL Page 3

Experience: (continued)

1998 – 2002 TELCORDIA TECHNOLOGIES, INC., (formerly Bellcore), Piscataway, NJ

Director / Principal Project Manager – Advanced Intelligent Network (2001 – 2002)

-Release Manager / Director for major software releases of the Advanced Intelligent Network.

-Managed planning and control of project budget of over $15 M

-Matrix-managed Directors from Development, Business Management, Quality Management, Product Testing and other key organizations

-Managed requirements, design, development, testing and implementation of key deliverables.

Project Director – Next Generation Network (2000 – 2001)

-Directed a team of network engineers to setup, run and manage the Next Generation Network (NGN) Voice over IP lab and perform Product Testing and Network Integration Testing on the Softswitch application. (This application simulated a Class 5 switch over an IP network.)

-Recruited, developed, motivated and retained highly qualified network professionals.

-Responsible for team assignments, cost estimation, budget management, setting and meeting delivery schedules and quality.

Senior Project Manager – Enterprise Innovation Technology Systems (1998 – 2000)

-Project Managed several domestic and international Y2K Network Consulting engagements that brought in over $2 million in revenue.

-Developed statements of work and detailed project plans.

-Managed “Rapid Application Development” integration projects utilizing COTS (Common Off-The-Shelf Software).

-Managed customer expectations and development staff.

-Managed project budgets.

1975 - 1998 AT&T, Basking Ridge, New Jersey

Senior Project Manager - Local Services Division and CFO (1991-1998)

-Managed a team of Project Managers responsible for the market entry rollout of the AT&T Digital Link service (provides Local Service to business customers).

-Managed project to integrate Digital Link Service with AT&T Billing System

- Responsible for Systems Development & Internal Support of Corp. Security organization.

-Managed a staff of 5 direct reports and 7 developers.

Senior Project Manager – Marketing Services Organization (1984-1991)

- Responsible for project managing all Access Studies & Analysis software tools.

-Managed development of three key analysis tools used by organization.

-Project Managed the development of an AT&T product called Open Look ä (GUI for UNIX Operating System) and Open Look Express, an Open Look development tool.

Acting District Manager - Marketing Information Systems (1983-1984)

-Managed a development staff consisting of 4 managers and 23 programmer/analysts on the Post Billing System (PBS) project at AT&T Information Systems.

-Led project analysis and definition.

-Staffed and managed project team.

Project Manager (AT&T General Depts) - Marketing Infor Systems (1978-1983)

Programmer/ /Project Leader - Data Systems Group (1975-1978)

Alan M. Hochberg, PMP, CSSGB, ITIL Page 4

Professional Certifications:

Project Management Professional (PMP)

PROJECT MANAGEMENT INSTITUTE (1996)

Masters Certificate in Project Management

GEORGE WASHINGTON UNIVERSITY (1996)

Certified Six Sigma Green Belt (CSSGB)

Aveta Solutions, an affiliate of the International Society of Six Sigma Professionals (2008)

Certified in Lean/DFSS

Aveta Solutions, an affiliate of the International Society of Six Sigma Professionals (2008)

Certified in ITIL v3

EXIN, the Examination Institute for Information Science (2009)

Certified Scrum Master (2004)

Education:

THE WHARTON SCHOOL of the University of PA / AT&T School of Business

Master of Business Administration (mini MBA) - General Management

FAIRLEIGH DICKINSON UNIVERSITY

Master of Science (MS) - Management Science

PRATT INSTITUTE

Bachelor of Science (BS) - Computer Science (Graduated with Honors)

Training:

MANAGEMENT TRAINING PROGRAMS / COURSES / WORKSHOPS / SEMINARS

- Project Leadership & Management Skills

- Risk Management

- Managing Projects in Organizations

- Project Scheduling & Cost Control

- Managing & Improving Processes with Quality - Quality Process Management for PMs

- Six Sigma Green Belt

- ITIL v3

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