Systems Engineer

Leo Baker

Dear Selection Committee,

In **** I graduated Magna Cum Laude with an Associate of Applied Science degree in Computer Engineering, and technical certificates for Industrial Computer Fundamentals and Electrical and Electronic Fundamentals from Southwest Tennessee Community College in Memphis, TN. Within a year I obtained certificates for Network +, MCSA and CCNA. I have picked up valuable experience troubleshooting workstations, printers, servers, and installation issues with my current employer, coupled with my ability to work with people of all corporate levels makes me an excellent candidate for this position.

I have been trusted with high priority “problem” accounts and turned them into extremely loyal and devout customers. Customers see me as a person that makes their concerns, my concerns. When customers see me walk through the door or hear my voice, they know that they are in good hands. One company administrator said, “Leon makes us run smooth like nothing is happening.” Being a proactive engineer is what I’m all about.

I am interested in being part of a company that is dedicated to continuously improving service to its customers and employees. I would welcome the opportunity to further discuss my skills and this position. If you have questions or would like to schedule an interview, please contact me by phone at 901-***-**** or by e-mail at *****.****@*******.***. I have enclosed my resume for your review. I look forward to hearing from you.

Sincerely,

Leon Baker

Leo Baker

4022 Green Meadow Dr. Apt. 2803 San Angelo, TX 76904 901-***-**** *****.****@*******.***

Salary Requirement: $65,000-75,000

ENGINEERING TECHNICIAN

Southwest Tennessee Community College graduate offering a strong academic background in Computer Engineering Technology and work experience in IT as an engineer combined with excellent experience as a Team Leader and Assistant Manager.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Work Experience

Tier 2 Engineer, Caltech (10/2014 -Current)

Serves as unofficial primary for Tier 1 for customer accounts that have escalated

Resolve Tier 1 issues creating documentation and end user support at high level of technical expertise

Design, Install, implement and troubleshoot networks

Evaluate customer networks quarterly remediating any issues

Analyze and monitor firewall

Provide clients with remote or phone technical support

Project planning and execution

Maintain effective communication through ticketing system between Tier 2 Service Manager, Account Managers, and clients

Provide In office, on-site and occasional travel for on-site support

Tier 1 Engineer, Caltech (7/2013-10/2014)

Create Tickets pertaining to repairing computer, printers and other peripherals

Keep the Tier 1 Service Manager updated on al service calls

Provide clients with phone technical support

Maintain effective communication through ticketing system between Tier 1 Service manager, Account Managers, and clients

Troubleshoot hardware and software issues via remote access.

Setup user account logins and email.

Install printers and PCs. Work in AD DS creating and modifying profiles and permissions.

Maintain a neat and orderly work environment

Team Leader, Federal Express, Memphis, TN. December 2006- June 2013.

Coordinate team of 28 employees. Troubleshoot and maintain hardware for computer terminals in area.

Heavy Weight Team Leader(11/2007-11/2010)- Coordinate up to 30 employees operating various machinery to ensure freight is scanned, built up and transported to correct flights for shipping. Communication with different departments to successfully ship out freight.

Input Team Leader(11/2010 -6/2013) - Oversee 28 employees to ensure freight is unloaded and scanned in a timely manner. Create employee schedules and administer initial and recurrent training

Previous positions at this job:

Loader (3/2007-6/2007), Load Captain(6/2007-11/2007), Checker / Sorter(12/2006 -11/2007)

Data Processor, Methodist University Hospital (2000 to 2010): Process patient information. Provide customer service, communicate and troubleshoot problems for doctors. Maintained hardware for computer terminals in area.

Education

Southwest Tennessee Community College – Memphis, TN

A.A.S. in Computer Engineering Technology Magna Cum Laude

Industrial Computer Fundamentals Technical Certificate

Electrical/Electronic Fundamentals Technical Certificate

Member of Alpha Beta Gamma Honor Society

Concurrent Employment with College Studies:

Technology Summary

Certifications:

Network+(8/2013),MCSA:Windows 7(2013), MCTS: Windows 7 Configuration(2013), MCITP: Enterprise Desktop Administrator on Windows 7(2013), CCNA(3/2014)

Systems:

UNIX, Windows 9X/NT/2000/XP/Vista/7/8, Novell NetWare, Mac OS, PHASAR, CCII, Windows Server 2003, 2008 and 2012,

Databases:

Microsoft, Relational Databases, SQL 2008 and 2012

Languages:

Visual Basic, XHTML, HTML4, HTML5, CSS, CSS3, C++, Assembly

Software:

MS Project, MS Visio, MS Office, Borland, Komodo Edit, Multisim, AutoCad, Cisco IOS, Connectwise, Wireshark, Virtual Box, GNS3, Packet Tracer, Bomgar, Cisco VPN Client, VMware and Vcenter, Veeam Backup, Evault Backup, Barracuda Web Filtering, OpenDNS Web Filtering.

Contact this candidate