Sales Customer Service

DARIUS JACKSON

Sherman Oaks, Ca, *****

Cellular: 916-***-****

E-mail: *******.******@*****.***

SUMMARY OF QUALIFICATIONS:

Entrepreneurial and goal-driven Sales Manager / Sales Associate skilled in developing strategies to drive sales, leverage dominate market share across multiple business segments, and provide key decision-making on daily sales, marketing, and customer care issues. Skills and Abilities Include:

Executing strategies to penetrate new markets, launch new services, and deliver revenue gains.

Establishing customer trust, building client loyalty, and selling with honesty and integrity

Building trusting relationships with executives, department managers, staff, and customers.

Educating clients and cultivating new accounts using effect cold calling and business techniques.

Managing employees and maintaining an environment that encourages high employee performance.

Driving continuous improvement and maximizing productivity, quality, and customer satisfaction.

Using PCs with Windows, Microsoft Word, Excel, PowerPoint, Access, Encompass and Salesforce

Licensed California Real Estate Agent (# 01478087), Active

PROFESSIONAL EXPERIENCE:

EDUCTIONAL FINACIAL MANAGER (07/15 – Present)

US Educational Financial Solutions- Roseville, California

Provide counseling to individuals and families including personal financial counseling, debt management, housing counseling and credit report reviews

Determine and calculate feasibility of debt management plan based on clients’ and creditors’ ability to participate

Provide a financial analysis to customers to show current monthly expense and benefits

Interact and maintain relationships with Non Profit Debt Management companies to provide best possible scenarios for customers

Maintain a high level of ongoing customer service and changes according to the customer needs

Provide accurate, relevant and helpful information to assist clients and potential clients in developing solutions in money management, housing and credit related issues

Provides information to clients including but not limited to bankruptcy, collection action, court judgements, credit education, credit reports, consumer protection laws, student loans and wage attachments

Motivate the clients to implement the established plan

MANAGER / BUSINESS SUPPORT LEAD II (07/14 – 07/15)

Urban Lending Solutions – Westlake Village, California

Managed and exceeded team goals and maintained the top performing team in the department

Implement company solutions in accordance with management expectations and following all company guidelines

Lead and implement business improvement procedures in areas needed for high quality

Develop, implement and maintain models to support the risk organization at all levels

Maintain a high level of accuracy within the department to pass all daily audits

Accountable for development and execution of all required performance goals

Served as a Subject Matter Expert that helped lead the workflow of the group to the top performing department across the company

Provide input to management on process improvement and product enhancements

HOME MORTGAGE CONSULTANT (2/13 – 12-13)

Wells Fargo Home Mortgage – Sacramento, California

Develop knowledge of company products, policies and procedures, and underwriting requirements

Understand real estate appraisals, title reports, and real estate transactions

Inform prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures

Analyze detailed financial and credit data matching customer needs with an appropriate

loan program and level of risk

Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in

Develop and maintain a high degree of visibility for WFHM in the marketplace

Perform miscellaneous duties as needed and required

CUSTOMER RELATIONS MANAGER/ (3/09 – 2/13)

HOME MORTGAGE CONSULTANT,

Bank of America – Rancho Cordova, California

Set the benchmark as a top producer and profitably managed the sales operations of a busy in-bound customer care team specializing in originating and closing low cost and high profit mortgage loans.

Established a reputation for managing sales activities with integrity and initiated success-driven plans to drive loan sales, launch new products, meet market competition, build positive client relationships, and exceed goals across all loan origination, quality, and customer satisfaction categories.

Cultivated an environment to attract talented sales associates; recruited and hired a culturally diverse sales force; promoted a winning sales culture throughout the team, and used motivating sales leadership to train, mentor, and supervise as many as eight Loan Officers.

Coordinated a high volume of in-bound customer inquires from clients nationwide and led a team of Loan Officers responsible for originating as many as 20 new mortgage loans each month. Managed all aspects of the loan origination process from initial application through loan approval. Monitored applications for accuracy, pulled and reviewed credit reports, ordered appraisals, ensured compliance with internal and external regulations, and maintained high quality throughout the loan portfolio.

Exceeded individual and team sales goals and applied visionary sales leadership, proven telemarketing, direct mail, and one-on-one sales techniques, and a deep understanding of the relationship sales process to regularly outperform other management peers.

BRANCH MANAGER (04/06 – 3/09)

First National Mortgage - Sacramento, California

Set the benchmark as a top producer and profitably managed the sales operations of a busy in-bound customer care team specializing in originating and closing low cost and high profit mortgage loans.

Established a reputation for managing sales activities with integrity and initiated success-driven plans to drive loan sales, launch new products, meet market competition, build positive client relationships, and exceed goals across all loan origination, quality, and customer satisfaction categories.

Cultivated an environment to attract talented sales associates; recruited and hired a culturally diverse sales force; promoted a winning sales culture throughout the team, and used motivating sales leadership to train, mentor, and supervise as many as eight Loan Officers.

Coordinated a high volume of in-bound customer inquires from clients nationwide and led a team of Loan Officers responsible for originating as many as 20 new mortgage loans each month. Managed all aspects of the loan origination process from initial application through loan approval. Monitored applications for accuracy, pulled and reviewed credit reports, ordered appraisals, ensured compliance with internal and external regulations, and maintained high quality throughout the loan portfolio.

Exceeded individual and team sales goals and applied visionary sales leadership, proven telemarketing, direct mail, and one-on-one sales techniques, and a deep understanding of the relationship sales process to regularly outperform other management peers.

LOAN OFFICER (06/05 - 03/06)

Sierra View Financial - Sacramento, California

Developed, implemented and executed marketing programs to market 1st mortgage, 2nd mortgage, refinance, and a full-range of other residential real estate loan products.

Called on individuals, real estate agents and brokers throughout the area; generated new loan business in a rapidly depressing real estate market, and built a pipeline of new loan business based on trust, excellent customer service, real estate mortgage origination expertise, and best sales practices.

Worked with customers throughout the loan application process; secured employment, tax, and credit data; ordered appraisals; and ensured compliance with State and Federal lending regulations.

PROPERTY MANAGER (07/98 - 03/06)

EMP Properties - New York, New York

Managed the company’s high value Sacramento residential properties and delivered positive results across all areas of property management.

EDUCATION AND TRAINING:

ASSOCIATES DEGREE PROGRAM - COMPUTER ENGINEERING MAJOR

Sierra College - Rocklin, California (earned A+ certification and completed over one year toward degree)

Special Training / Continuing Education:

Acquired continuous company-sponsored management, strategic selling, marketing, and customer service training including Rapport Leadership International Training and Zig Ziglar sales seminars.

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